Software comparison
Gorgias vs Zoho Desk for help desk software
Gorgias and Zoho Desk are closely matched for core workflows. Both support email ticketing, shared inbox, live chat, phone support, and whatsapp support. Gorgias has confirmed API access, gdpr compliance, and customer portal. Zoho Desk has confirmed free plan.
Choose Gorgias if…
- Choose Gorgias if confirmed API access matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Gorgias if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Gorgias if confirmed customer portal matters to you; this detail is not yet confirmed for Zoho Desk.
Choose Zoho Desk if…
- Choose Zoho Desk if confirmed free plan matters to you; this detail is not yet confirmed for Gorgias.
Key decision points
- Zoho Desk has confirmed free plan; free plan is not yet confirmed for Gorgias.
- Gorgias has confirmed API access; API access is not yet confirmed for Zoho Desk.
- Gorgias has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Zoho Desk.
- Gorgias has confirmed customer portal; customer portal is not yet confirmed for Zoho Desk.
Features
| Feature | Gorgias | Zoho Desk |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | Not confirmed |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| AI replies | YesSource | Not confirmed |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | Not confirmed | YesSource |
| Multiple brands | Not confirmed | YesSource |
| Multilingual support | Not confirmed | YesSource |
Integrations
Technical
Platforms
| Feature | Gorgias | Zoho Desk |
|---|---|---|
| Mobile apps | YesSource | Not confirmed |
Security and compliance
| Feature | Gorgias | Zoho Desk |
|---|---|---|
| GDPR compliance | YesSource | Not confirmed |
Pricing
| Feature | Gorgias | Zoho Desk |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Starting price comparison
Comparable starting prices are unavailable. Check current pricing with Gorgias and Zoho Desk.
More product information
Gorgias overview · Zoho Desk overview · Comparison data · Markdown