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  "schemaVersion": 1,
  "id": "proprofs-chat",
  "name": "ProProfs Chat",
  "vendor": "ProProfs Chat",
  "canonicalUrl": "https://www.proprofschat.com/",
  "catalogOrder": 11,
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  },
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    },
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      "evidence": [
        {
          "sourceId": "ingest-0eb985dd7e53a093",
          "excerpt": "$3.99 --> $1.99 /mo 1 operator/month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "startingPrice": {
      "value": 1.99,
      "status": "verified",
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        {
          "sourceId": "ingest-0eb985dd7e53a093",
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          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingUnit": {
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    },
    "billingFrequency": {
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    "perUser": {
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        {
          "sourceId": "ingest-0eb985dd7e53a093",
          "excerpt": "$3.99 --> $1.99 /mo 1 operator/month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
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    },
    "costForOneUser": {
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    },
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    "freeTier": {
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      "evidence": [
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          "excerpt": "FREE PLAN $0.00 forever free for a single operator",
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        }
      ],
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        {
          "sourceId": "ingest-0eb985dd7e53a093",
          "excerpt": "Start Free Trial",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumTermMonths": {
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  },
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    },
    "staff2To5": {
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    },
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    "staff20Plus": {
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    "domesticElectrical": {
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    },
    "commercialElectrical": {
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  },
  "vertical": {
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      "value": true,
      "status": "verified",
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        {
          "sourceId": "ingest-03d1ab5e3205be1e",
          "excerpt": "Live Chat Software That Will Delight Your Customers",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiChatbot": {
      "value": null,
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    },
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      "evidence": [
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          "sourceId": "ingest-0eb985dd7e53a093",
          "excerpt": "No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "generativeAiAgent": {
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          "sourceId": "ingest-96361a07e65a07a9",
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        }
      ],
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    },
    "proactiveMessages": {
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          "sourceId": "ingest-03d1ab5e3205be1e",
          "excerpt": "Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "chatRouting": {
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        {
          "sourceId": "ingest-03d1ab5e3205be1e",
          "excerpt": "Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "sharedInbox": {
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        {
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          "excerpt": "Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "emailInbox": {
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          "sourceId": "ingest-1b06b32d24db56e4",
          "excerpt": "Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "whatsapp": {
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        {
          "sourceId": "ingest-1b06b32d24db56e4",
          "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "facebookMessenger": {
      "value": true,
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        {
          "sourceId": "ingest-1b06b32d24db56e4",
          "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "instagram": {
      "value": true,
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          "sourceId": "ingest-1b06b32d24db56e4",
          "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "telegram": {
      "value": null,
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    },
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      "evidence": [
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          "excerpt": "Monitor visitors on key pages",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "leadCapture": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-03d1ab5e3205be1e",
          "excerpt": "Capture visitor details with pre-chat form",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "chatAutomation": {
      "value": null,
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    },
    "knowledgeBaseIntegration": {
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      "evidence": [
        {
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          "excerpt": "You can also add self-help articles in chat widget for instant help.",
          "supports": "positive"
        }
      ],
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    },
    "humanHandoff": {
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          "excerpt": "If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.",
          "supports": "positive"
        }
      ],
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    },
    "cannedResponses": {
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          "sourceId": "ingest-03d1ab5e3205be1e",
          "excerpt": "Operators can use features, such as canned responses in live support software to offer real-time quality answers.",
          "supports": "positive"
        }
      ],
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    },
    "chatTranscripts": {
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          "excerpt": "Chat transcripts Store conversations with customers as transcripts",
          "supports": "positive"
        }
      ],
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    },
    "mobileApps": {
      "value": true,
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          "excerpt": "iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customBranding": {
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          "excerpt": "You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.”",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
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        {
          "sourceId": "ingest-03d1ab5e3205be1e",
          "excerpt": "even white-label the live chat for the website by removing “Powered by ProProfs.”",
          "supports": "positive"
        }
      ],
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    },
    "shopifyIntegration": {
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        }
      ],
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    },
    "wordpressIntegration": {
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          "excerpt": "WordPress Integration Create corporate websites, community forums & more.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
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  },
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      ],
      "verifiedAt": "2026-09-04"
    },
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  },
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    },
    {
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  ]
}