{
  "schemaVersion": 1,
  "id": "livechat",
  "name": "LiveChat",
  "vendor": "LiveChat",
  "canonicalUrl": "https://www.livechat.com/",
  "catalogOrder": 2,
  "publicationStatus": "active",
  "description": {
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    "status": "unknown",
    "sourceIds": [],
    "evidence": [],
    "verifiedAt": null
  },
  "company": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "ukAvailability": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-649957f2e9f0d777",
          "excerpt": "ENDER LEGARD 🇬🇧 “Our 'go-to' chat app since 2017.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    }
  },
  "pricing": {
    "currency": {
      "value": "USD",
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-30b2f5bbbc6446ec",
          "excerpt": "Pricing (all prices in USD)",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "startingPrice": {
      "value": 19,
      "status": "verified",
      "sourceIds": [
        "ingest-30b2f5bbbc6446ec"
      ],
      "evidence": [
        {
          "sourceId": "ingest-30b2f5bbbc6446ec",
          "excerpt": "$ 19 /mo per person billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingUnit": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "billingFrequency": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "perUser": {
      "value": true,
      "status": "verified",
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        "ingest-30b2f5bbbc6446ec"
      ],
      "evidence": [
        {
          "sourceId": "ingest-30b2f5bbbc6446ec",
          "excerpt": "$ 19 /mo per person billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForOneUser": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForFiveUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForTwentyUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "freeTier": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "trial": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-649957f2e9f0d777",
          "excerpt": "Free 14-day trial",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumTermMonths": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    }
  },
  "suitability": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff2To5": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff5To20": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "staff20Plus": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "domesticElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "commercialElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "vertical": {
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      "value": true,
      "status": "verified",
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        "ingest-649957f2e9f0d777"
      ],
      "evidence": [
        {
          "sourceId": "ingest-649957f2e9f0d777",
          "excerpt": "LiveChat® is intuitive customer service software",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiChatbot": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-649957f2e9f0d777"
      ],
      "evidence": [
        {
          "sourceId": "ingest-649957f2e9f0d777",
          "excerpt": "Automate support and sales with AI customer service chatbots",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "ruleBasedChatbot": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "generativeAiAgent": {
      "value": true,
      "status": "verified",
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        "ingest-649957f2e9f0d777"
      ],
      "evidence": [
        {
          "sourceId": "ingest-649957f2e9f0d777",
          "excerpt": "Copilot helps your agents navigate LiveChat® and provides real-time insights",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "proactiveMessages": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-649957f2e9f0d777",
          "excerpt": "Start conversations with pre-set messages",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "chatRouting": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "Routing rules",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "sharedInbox": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "emailInbox": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-07862b0b6d4a8e9d"
      ],
      "evidence": [
        {
          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "Email",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "whatsapp": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
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        {
          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "WhatsApp Business",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "facebookMessenger": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "Facebook",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "instagram": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "Instagram for Business",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "telegram": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "visitorTracking": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-30b2f5bbbc6446ec"
      ],
      "evidence": [
        {
          "sourceId": "ingest-30b2f5bbbc6446ec",
          "excerpt": "Track up to 100 visitors",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "leadCapture": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "chatAutomation": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-649957f2e9f0d777",
          "excerpt": "Automate support and sales with AI customer service chatbots",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "knowledgeBaseIntegration": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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        {
          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "KnowledgeBase Help your customers and support teams at the same time",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "humanHandoff": {
      "value": null,
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    },
    "cannedResponses": {
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "chatTranscripts": {
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      "status": "verified",
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          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "Chat transcripts",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "mobileApps": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "Get the App Web browser Windows Android iOS Mac",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customBranding": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "removeVendorBranding": {
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    },
    "shopifyIntegration": {
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          "excerpt": "Shopify",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "wordpressIntegration": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-649957f2e9f0d777",
          "excerpt": "WordPress",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "priceForFiveAgents": {
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  },
  "general": {
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    },
    "estimates": {
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    },
    "scheduling": {
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    },
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    },
    "invoicing": {
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    },
    "paymentCollection": {
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    },
    "recurringJobs": {
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    },
    "maintenanceContracts": {
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    },
    "inventory": {
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    },
    "purchaseOrders": {
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    },
    "supplierManagement": {
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    "subcontractorManagement": {
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    },
    "fleetManagement": {
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    "customerPortal": {
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    "crm": {
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  },
  "accounting": {
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    },
    "quickBooks": {
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    "sage": {
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    "cis": {
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    },
    "vat": {
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    },
    "makingTaxDigital": {
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    }
  },
  "technical": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "android": {
      "value": null,
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      "sourceIds": [],
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      "verifiedAt": null
    },
    "web": {
      "value": null,
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      "sourceIds": [],
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    },
    "offline": {
      "value": null,
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    },
    "api": {
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      ],
      "evidence": [
        {
          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "LiveChat® APIs",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "webhooks": {
      "value": true,
      "status": "verified",
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          "sourceId": "ingest-07862b0b6d4a8e9d",
          "excerpt": "Webhooks",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "zapier": {
      "value": null,
      "status": "unknown",
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      "verifiedAt": null
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  },
  "commercial": {
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    },
    "affiliateUrl": {
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    },
    "commissionDescription": {
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    },
    "affiliateTrackingUrl": {
      "value": null,
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  },
  "support": {
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    },
    "supportHours": {
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    },
    "onboarding": {
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  },
  "sources": [
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      "id": "ingest-30b2f5bbbc6446ec",
      "url": "https://www.livechat.com/pricing/",
      "title": "LiveChat® Pricing & Plans | Start For Free | LiveChat.com",
      "publisher": "LiveChat",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-649957f2e9f0d777",
      "url": "https://www.livechat.com/",
      "title": "LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com",
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      "kind": "vendor",
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    },
    {
      "id": "ingest-07862b0b6d4a8e9d",
      "url": "https://www.livechat.com/features/",
      "title": "LiveChat® Features | LiveChat® | LiveChat.com",
      "publisher": "LiveChat",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
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  ]
}