{
  "schemaVersion": 1,
  "id": "jivochat",
  "name": "JivoChat",
  "vendor": "JivoChat",
  "canonicalUrl": "https://www.jivochat.com/",
  "catalogOrder": 6,
  "publicationStatus": "active",
  "description": {
    "value": null,
    "status": "unknown",
    "sourceIds": [],
    "evidence": [],
    "verifiedAt": null
  },
  "company": {
    "countryHq": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "ukAvailability": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "pricing": {
    "currency": {
      "value": "USD",
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "$0",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "startingPrice": {
      "value": 0,
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "FREE Free Attend to customers via chat and social networks in a single application $0",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingUnit": {
      "value": "per agent",
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "Per agent per month if billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingFrequency": {
      "value": "monthly",
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "Per agent per month if billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "perUser": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "$56 Per agent per month if billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForOneUser": {
      "value": 28,
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "Basic $28 Per agent per month if billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "costForFiveUsers": {
      "value": 140,
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "Basic $28 Per agent per month if billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "costForTwentyUsers": {
      "value": 560,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "Basic $28 Per agent per month if billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "freeTier": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "FREE Free Attend to customers via chat and social networks in a single application $0",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "trial": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-1fd36fd6ff3a02d3"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "14-day trial period",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumTermMonths": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "suitability": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff2To5": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff5To20": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff20Plus": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "domesticElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "commercialElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "vertical": {
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      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "Live Chat for Websites",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiChatbot": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-cb99823538396c21"
      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "AI agent Handle frequently asked questions automatically",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "ruleBasedChatbot": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "generativeAiAgent": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "proactiveMessages": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-1ffd11231afc1975",
          "excerpt": "Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "chatRouting": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-1fd36fd6ff3a02d3",
          "excerpt": "Chat Routing",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "sharedInbox": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "emailInbox": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-b0edf0ae48d0d4a0"
      ],
      "evidence": [
        {
          "sourceId": "ingest-b0edf0ae48d0d4a0",
          "excerpt": "Connect your email to JivoChat",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "whatsapp": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "WhatsApp",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "facebookMessenger": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "Facebook",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "instagram": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "Instagram",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "telegram": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "Telegram",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "visitorTracking": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-1ffd11231afc1975"
      ],
      "evidence": [
        {
          "sourceId": "ingest-1ffd11231afc1975",
          "excerpt": "Watch the visitors in real time: who they are, where they come from and what they are looking for.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "leadCapture": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      "evidence": [
        {
          "sourceId": "ingest-1ffd11231afc1975",
          "excerpt": "Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "chatAutomation": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-cb99823538396c21"
      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "Resolve up to 80% of conversations automatically with AI Agent",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "knowledgeBaseIntegration": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-706f999a4e27fb77"
      ],
      "evidence": [
        {
          "sourceId": "ingest-706f999a4e27fb77",
          "excerpt": "Self-learns from your website data, knowledge base, and other key sources — automatically",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "humanHandoff": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    },
    "cannedResponses": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-706f999a4e27fb77",
          "excerpt": "Canned responses Load up your response templates — then use battle-tested scripts with a single click",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "chatTranscripts": {
      "value": null,
      "status": "unknown",
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      "verifiedAt": null
    },
    "mobileApps": {
      "value": true,
      "status": "verified",
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        "ingest-cb99823538396c21"
      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "Download mobile apps",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customBranding": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-ec05220c6065efb0",
          "excerpt": "How to disable the JivoChat logo on the widget button",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "removeVendorBranding": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-ec05220c6065efb0",
          "excerpt": "How to disable the JivoChat logo on the widget button",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "shopifyIntegration": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-ec05220c6065efb0",
          "excerpt": "How to Install the Chat Code on Shopify",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "wordpressIntegration": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-ec05220c6065efb0",
          "excerpt": "How to install the chat code on Wordpress",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "priceForFiveAgents": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "general": {
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      "value": null,
      "status": "unknown",
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      "evidence": [],
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    },
    "estimates": {
      "value": null,
      "status": "unknown",
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    },
    "scheduling": {
      "value": null,
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    },
    "dispatch": {
      "value": null,
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    },
    "invoicing": {
      "value": null,
      "status": "unknown",
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      "verifiedAt": null
    },
    "paymentCollection": {
      "value": null,
      "status": "unknown",
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      "verifiedAt": null
    },
    "recurringJobs": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "maintenanceContracts": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "inventory": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "purchaseOrders": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "supplierManagement": {
      "value": null,
      "status": "unknown",
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    },
    "subcontractorManagement": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "fleetManagement": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "customerPortal": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "crm": {
      "value": null,
      "status": "unknown",
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    }
  },
  "accounting": {
    "xero": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "quickBooks": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "sage": {
      "value": null,
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    },
    "cis": {
      "value": null,
      "status": "unknown",
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    },
    "vat": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "makingTaxDigital": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    }
  },
  "technical": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "android": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "web": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "offline": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "api": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "webhooks": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-1ffd11231afc1975",
          "excerpt": "JavaScript API & Webhooks Choose what information you want to receive about users and chat.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "zapier": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "commercial": {
    "affiliateProgramme": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-cb99823538396c21"
      ],
      "evidence": [
        {
          "sourceId": "ingest-cb99823538396c21",
          "excerpt": "Affiliate program",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "affiliateUrl": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "commissionDescription": {
      "value": null,
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      "sourceIds": [],
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    },
    "affiliateTrackingUrl": {
      "value": null,
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      "sourceIds": [],
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      "verifiedAt": null
    }
  },
  "support": {
    "ukPhone": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "supportHours": {
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      "sourceIds": [],
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      "verifiedAt": null
    },
    "onboarding": {
      "value": null,
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      "verifiedAt": null
    }
  },
  "sources": [
    {
      "id": "ingest-1fd36fd6ff3a02d3",
      "url": "https://www.jivochat.com/pricing/",
      "title": "Free Live Chat for Websites | JivoChat",
      "publisher": "JivoChat",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-cb99823538396c21",
      "url": "https://www.jivochat.com/",
      "title": "Live Chat Software for Websites | JivoChat",
      "publisher": "JivoChat",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-1ffd11231afc1975",
      "url": "https://www.jivochat.com/features/",
      "title": "Live Help and Support Software for Websites | JivoChat",
      "publisher": "JivoChat",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-706f999a4e27fb77",
      "url": "https://www.jivochat.com/customer-support/",
      "title": "JivoChat — Omnichannel Customer Support Platform",
      "publisher": "JivoChat",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-ec05220c6065efb0",
      "url": "https://www.jivochat.com/help/",
      "title": "Knowledge base | JivoChat",
      "publisher": "JivoChat",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-b0edf0ae48d0d4a0",
      "url": "https://www.jivochat.com/email/",
      "title": "Organize all your messages in one place! Check it out | JivoChat",
      "publisher": "JivoChat",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    }
  ]
}