{
  "schemaVersion": 1,
  "id": "proprofs-chat-vs-kommunicate",
  "products": [
    "proprofs-chat",
    "kommunicate"
  ],
  "conclusion": "ProProfs Chat and Kommunicate are closely matched for core workflows. Both support API access, live chat, generative ai agent, chat routing, and email inbox. ProProfs Chat has confirmed free plan. Kommunicate has confirmed price for five agents of 200, zapier, and ai chatbot.",
  "decisionPoints": [
    {
      "path": "pricing.freeTier",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "ProProfs Chat has confirmed free plan; free plan is not yet confirmed for Kommunicate."
    },
    {
      "path": "vertical.priceForFiveAgents",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Kommunicate has confirmed price for five agents of 200; price for five agents is not yet confirmed for ProProfs Chat."
    },
    {
      "path": "technical.zapier",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Kommunicate has confirmed zapier; zapier is not yet confirmed for ProProfs Chat."
    },
    {
      "path": "vertical.aiChatbot",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Kommunicate has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "importance": 7
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "importance": 7
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 77,
    "b": 70,
    "gap": 7
  },
  "facts": [
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Live Chat Software That Will Delight Your Customers",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Live Chat",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Generative AI Chatbot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "label": "Rule-based chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0eb985dd7e53a093"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0eb985dd7e53a093",
            "excerpt": "No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-96361a07e65a07a9"
        ],
        "evidence": [
          {
            "sourceId": "ingest-96361a07e65a07a9",
            "excerpt": "Build AI Customer Service Agents That Resolve Every Customer Issue",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Generative AI Chatbot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Chat transferred to Maya",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "AI Email Ticketing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsapp",
      "label": "WhatsApp",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "WhatsApp",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.facebookMessenger",
      "label": "Facebook Messenger",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.instagram",
      "label": "Instagram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Instagram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.telegram",
      "label": "Telegram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Telegram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.visitorTracking",
      "label": "Visitor tracking",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Monitor visitors on key pages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.leadCapture",
      "label": "Lead capture",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Capture visitor details with pre-chat form",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.chatAutomation",
      "label": "Chat automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Automate support with AI agents",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBaseIntegration",
      "label": "Knowledge base integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "You can also add self-help articles in chat widget for instant help.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Train your AI agent on your website, help docs or FAQs",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.humanHandoff",
      "label": "Human handoff",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Human handoff",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.cannedResponses",
      "label": "Canned responses",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Operators can use features, such as canned responses in live support software to offer real-time quality answers.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.chatTranscripts",
      "label": "Chat transcripts",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Chat transcripts Store conversations with customers as transcripts",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bc3c0d2c6633990e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bc3c0d2c6633990e",
            "excerpt": "AI Chatbot for Mobile Apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBranding",
      "label": "Custom branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.”",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "even white-label the live chat for the website by removing “Powered by ProProfs.”",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-352181cf497e2819"
        ],
        "evidence": [
          {
            "sourceId": "ingest-352181cf497e2819",
            "excerpt": "Remove Kommunicate branding",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e640fd59936aca3b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e640fd59936aca3b",
            "excerpt": "Shopify Integration Build a powerful online presence with Shopify.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.wordpressIntegration",
      "label": "WordPress integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e640fd59936aca3b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e640fd59936aca3b",
            "excerpt": "WordPress Integration Create corporate websites, community forums & more.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "WordPress",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Smart APIs That Push Chats to Your Tools",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-352181cf497e2819"
        ],
        "evidence": [
          {
            "sourceId": "ingest-352181cf497e2819",
            "excerpt": "API & Webhooks access",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-352181cf497e2819"
        ],
        "evidence": [
          {
            "sourceId": "ingest-352181cf497e2819",
            "excerpt": "API & Webhooks access",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.zapier",
      "label": "Zapier",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-352181cf497e2819"
        ],
        "evidence": [
          {
            "sourceId": "ingest-352181cf497e2819",
            "excerpt": "Zapier integrations",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0eb985dd7e53a093"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0eb985dd7e53a093",
            "excerpt": "FREE PLAN $0.00 forever free for a single operator",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.priceForFiveAgents",
      "label": "Price for five agents",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": 200,
        "status": "verified",
        "sourceIds": [
          "ingest-352181cf497e2819"
        ],
        "evidence": [
          {
            "sourceId": "ingest-352181cf497e2819",
            "excerpt": "2 AI agents included (add extra for $30/mo)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Affiliate Program",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    }
  ],
  "sources": {
    "proprofs-chat": [
      {
        "id": "ingest-0eb985dd7e53a093",
        "url": "https://www.proprofschat.com/pricing/",
        "title": "ProProfs Live Chat Pricing | Best AI Live Chat Software",
        "publisher": "ProProfs Chat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-1b06b32d24db56e4",
        "url": "https://www.proprofschat.com/features/",
        "title": "Live Chat Software Features | ProProfs",
        "publisher": "ProProfs Chat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-03d1ab5e3205be1e",
        "url": "https://www.proprofschat.com/",
        "title": "AI-Powered Live Chat Software for Websites & Mobile Apps",
        "publisher": "ProProfs Chat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-96361a07e65a07a9",
        "url": "https://www.proprofschat.com/features/ai-support-agent/",
        "title": "AI Customer Service Agent Software for Website | ProProfs",
        "publisher": "ProProfs Chat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-e640fd59936aca3b",
        "url": "https://www.proprofschat.com/integrations/",
        "title": "Live Chat Integration | ProProfs Integration With Apps",
        "publisher": "ProProfs Chat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "kommunicate": [
      {
        "id": "ingest-352181cf497e2819",
        "url": "https://www.kommunicate.io/pricing/",
        "title": "Kommunicate Pricing – Flexible Plans for Support Automation",
        "publisher": "Kommunicate",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-585283b3c1ed5fa5",
        "url": "https://www.kommunicate.io/",
        "title": "AI-Powered Customer Service Automation Platform | Kommunicate",
        "publisher": "Kommunicate",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-bc3c0d2c6633990e",
        "url": "https://www.kommunicate.io/integration/mobile-application-chatbot/",
        "title": "AI Chatbot SDK for Mobile Apps | Android & iOS Integration | Kommunicate",
        "publisher": "Kommunicate",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}