{
  "schemaVersion": 1,
  "id": "livechat-vs-jivochat",
  "products": [
    "livechat",
    "jivochat"
  ],
  "conclusion": "LiveChat and JivoChat are closely matched for core workflows. Both support API access, live chat, ai chatbot, proactive messages, and chat routing. LiveChat has confirmed generative ai agent. JivoChat has confirmed free plan, shared inbox, and telegram.",
  "decisionPoints": [
    {
      "path": "pricing.freeTier",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "JivoChat has confirmed free plan; free plan is not yet confirmed for LiveChat."
    },
    {
      "path": "vertical.generativeAiAgent",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "LiveChat has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.sharedInbox",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "JivoChat has confirmed shared inbox; shared inbox is not yet confirmed for LiveChat."
    },
    {
      "path": "vertical.telegram",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "JivoChat has confirmed telegram; telegram is not yet confirmed for LiveChat."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "importance": 7
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "importance": 7
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 63,
    "b": 80,
    "gap": 17
  },
  "facts": [
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "LiveChat® is intuitive customer service software",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Live Chat for Websites",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Automate support and sales with AI customer service chatbots",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "AI agent Handle frequently asked questions automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "label": "Rule-based chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Copilot helps your agents navigate LiveChat® and provides real-time insights",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Start conversations with pre-set messages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Routing rules",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fd36fd6ff3a02d3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fd36fd6ff3a02d3",
            "excerpt": "Chat Routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Email",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b0edf0ae48d0d4a0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b0edf0ae48d0d4a0",
            "excerpt": "Connect your email to JivoChat",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsapp",
      "label": "WhatsApp",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "WhatsApp Business",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "WhatsApp",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.facebookMessenger",
      "label": "Facebook Messenger",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.instagram",
      "label": "Instagram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Instagram for Business",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Instagram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.telegram",
      "label": "Telegram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Telegram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.visitorTracking",
      "label": "Visitor tracking",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-30b2f5bbbc6446ec"
        ],
        "evidence": [
          {
            "sourceId": "ingest-30b2f5bbbc6446ec",
            "excerpt": "Track up to 100 visitors",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Watch the visitors in real time: who they are, where they come from and what they are looking for.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.leadCapture",
      "label": "Lead capture",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatAutomation",
      "label": "Chat automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Automate support and sales with AI customer service chatbots",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Resolve up to 80% of conversations automatically with AI Agent",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBaseIntegration",
      "label": "Knowledge base integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "KnowledgeBase Help your customers and support teams at the same time",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Self-learns from your website data, knowledge base, and other key sources — automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.humanHandoff",
      "label": "Human handoff",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.cannedResponses",
      "label": "Canned responses",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Canned responses",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Canned responses Load up your response templates — then use battle-tested scripts with a single click",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatTranscripts",
      "label": "Chat transcripts",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Chat transcripts",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Get the App Web browser Windows Android iOS Mac",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Download mobile apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBranding",
      "label": "Custom branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to Install the Chat Code on Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.wordpressIntegration",
      "label": "WordPress integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "WordPress",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to install the chat code on Wordpress",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "LiveChat® APIs",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Webhooks",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "JavaScript API & Webhooks Choose what information you want to receive about users and chat.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.zapier",
      "label": "Zapier",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fd36fd6ff3a02d3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fd36fd6ff3a02d3",
            "excerpt": "FREE Free Attend to customers via chat and social networks in a single application $0",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.priceForFiveAgents",
      "label": "Price for five agents",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Affiliate program",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    }
  ],
  "sources": {
    "livechat": [
      {
        "id": "ingest-30b2f5bbbc6446ec",
        "url": "https://www.livechat.com/pricing/",
        "title": "LiveChat® Pricing & Plans | Start For Free | LiveChat.com",
        "publisher": "LiveChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-649957f2e9f0d777",
        "url": "https://www.livechat.com/",
        "title": "LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com",
        "publisher": "LiveChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-07862b0b6d4a8e9d",
        "url": "https://www.livechat.com/features/",
        "title": "LiveChat® Features | LiveChat® | LiveChat.com",
        "publisher": "LiveChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "jivochat": [
      {
        "id": "ingest-1fd36fd6ff3a02d3",
        "url": "https://www.jivochat.com/pricing/",
        "title": "Free Live Chat for Websites | JivoChat",
        "publisher": "JivoChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-cb99823538396c21",
        "url": "https://www.jivochat.com/",
        "title": "Live Chat Software for Websites | JivoChat",
        "publisher": "JivoChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-1ffd11231afc1975",
        "url": "https://www.jivochat.com/features/",
        "title": "Live Help and Support Software for Websites | JivoChat",
        "publisher": "JivoChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-706f999a4e27fb77",
        "url": "https://www.jivochat.com/customer-support/",
        "title": "JivoChat — Omnichannel Customer Support Platform",
        "publisher": "JivoChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-ec05220c6065efb0",
        "url": "https://www.jivochat.com/help/",
        "title": "Knowledge base | JivoChat",
        "publisher": "JivoChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-b0edf0ae48d0d4a0",
        "url": "https://www.jivochat.com/email/",
        "title": "Organize all your messages in one place! Check it out | JivoChat",
        "publisher": "JivoChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}