{
  "schemaVersion": 1,
  "id": "livechat-vs-crisp",
  "products": [
    "livechat",
    "crisp"
  ],
  "conclusion": "LiveChat and Crisp are closely matched for core workflows. Both support API access, live chat, ai chatbot, generative ai agent, and proactive messages. Crisp has confirmed free plan, zapier, shared inbox, and telegram.",
  "decisionPoints": [
    {
      "path": "pricing.freeTier",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Crisp has confirmed free plan; free plan is not yet confirmed for LiveChat."
    },
    {
      "path": "technical.zapier",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Crisp has confirmed zapier; zapier is not yet confirmed for LiveChat."
    },
    {
      "path": "vertical.sharedInbox",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Crisp has confirmed shared inbox; shared inbox is not yet confirmed for LiveChat."
    },
    {
      "path": "vertical.telegram",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Crisp has confirmed telegram; telegram is not yet confirmed for LiveChat."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "importance": 7
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "importance": 7
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 63,
    "b": 83,
    "gap": 20
  },
  "facts": [
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "LiveChat® is intuitive customer service software",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Chat Widget Instantly support leads and customers with a chat widget",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Automate support and sales with AI customer service chatbots",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "AI Chatbot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "label": "Rule-based chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Copilot helps your agents navigate LiveChat® and provides real-time insights",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Hugo Your best AI support agent teammate.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Start conversations with pre-set messages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Proactive chat messages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Routing rules",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Routing rules & Assignment",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Shared Inbox Centralize all your inbound messages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Email",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Shared email inbox Manage all customer emails in one collaborative inbox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsapp",
      "label": "WhatsApp",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "WhatsApp Business",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Receive and reply to WhatsApp Business messages in your Crisp inbox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.facebookMessenger",
      "label": "Facebook Messenger",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.instagram",
      "label": "Instagram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Instagram for Business",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Reply to your Instagram Direct Messages and stories from Crisp dashboard.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.telegram",
      "label": "Telegram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Receive and reply to Telegram messages straight in your Crisp Inbox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.visitorTracking",
      "label": "Visitor tracking",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-30b2f5bbbc6446ec"
        ],
        "evidence": [
          {
            "sourceId": "ingest-30b2f5bbbc6446ec",
            "excerpt": "Track up to 100 visitors",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "See all your active website visitors in real time and start conversations. Live Geolocation map",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.leadCapture",
      "label": "Lead capture",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Contact form",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatAutomation",
      "label": "Chat automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Automate support and sales with AI customer service chatbots",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Automations Craft tailor-made automated internal workflows",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBaseIntegration",
      "label": "Knowledge base integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "KnowledgeBase Help your customers and support teams at the same time",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Knowledge Base Let your users search for answers themselves",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.humanHandoff",
      "label": "Human handoff",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.cannedResponses",
      "label": "Canned responses",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Canned responses",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Canned responses",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatTranscripts",
      "label": "Chat transcripts",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Chat transcripts",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Conversation transcript",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Get the App Web browser Windows Android iOS Mac",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Mobile Apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBranding",
      "label": "Custom branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Get rid of the Crisp watermark 'We run on Crisp'. White labelling",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.wordpressIntegration",
      "label": "WordPress integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-649957f2e9f0d777"
        ],
        "evidence": [
          {
            "sourceId": "ingest-649957f2e9f0d777",
            "excerpt": "WordPress",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Easily install the Crisp chat widget on your WordPress website.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "LiveChat® APIs",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
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          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Access Crisp APIs to build custom integrations and automate workflows.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "livechat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-07862b0b6d4a8e9d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-07862b0b6d4a8e9d",
            "excerpt": "Webhooks",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Webhook actions",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.zapier",
      "label": "Zapier",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Connect Crisp with more than 2000+ other apps without writing a line of code. Zapier",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Free Forever Use Crisp for free",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.priceForFiveAgents",
      "label": "Price for five agents",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "livechat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
  "sources": {
    "livechat": [
      {
        "id": "ingest-30b2f5bbbc6446ec",
        "url": "https://www.livechat.com/pricing/",
        "title": "LiveChat® Pricing & Plans | Start For Free | LiveChat.com",
        "publisher": "LiveChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-649957f2e9f0d777",
        "url": "https://www.livechat.com/",
        "title": "LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com",
        "publisher": "LiveChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-07862b0b6d4a8e9d",
        "url": "https://www.livechat.com/features/",
        "title": "LiveChat® Features | LiveChat® | LiveChat.com",
        "publisher": "LiveChat",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "crisp": [
      {
        "id": "ingest-d3779d0783a568c4",
        "url": "https://crisp.chat/en/pricing/",
        "title": "Pricing and plans - Crisp best deals - Crisp",
        "publisher": "Crisp",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-91e10431c3b9b677",
        "url": "https://crisp.chat/en/",
        "title": "The AI Customer Support Platform for Every Business - Crisp",
        "publisher": "Crisp",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}