{
  "schemaVersion": 1,
  "id": "landbot-vs-jivochat",
  "products": [
    "landbot",
    "jivochat"
  ],
  "conclusion": "Landbot and JivoChat are closely matched for core workflows. Both support free plan, API access, live chat, ai chatbot, and proactive messages. Landbot has confirmed price for five agents of 400, zapier, rule-based chatbot, and generative ai agent.",
  "decisionPoints": [
    {
      "path": "vertical.priceForFiveAgents",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Landbot has confirmed price for five agents of 400; price for five agents is not yet confirmed for JivoChat."
    },
    {
      "path": "technical.zapier",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Landbot has confirmed zapier; zapier is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Landbot has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.generativeAiAgent",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Landbot has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat."
    }
  ],
  "sharedStrengths": [
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "importance": 9
    },
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "importance": 7
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 83,
    "b": 80,
    "gap": 3
  },
  "facts": [
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bf226fcb3a17da1c"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bf226fcb3a17da1c",
            "excerpt": "Live Chat Support",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Live Chat for Websites",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "AI Agent & Chatbot Builder for WhatsApp + Website",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "AI agent Handle frequently asked questions automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "label": "Rule-based chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "Combine the intelligence of AI with the control of rule-based chatbots",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "AI Agent & Chatbot Builder",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "Engaged proactively with customers to enhance loyalty and retention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "Capture, qualify and route inbound leads 24/7",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fd36fd6ff3a02d3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fd36fd6ff3a02d3",
            "excerpt": "Chat Routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bf226fcb3a17da1c"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bf226fcb3a17da1c",
            "excerpt": "Human takeover (shared inbox)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b0edf0ae48d0d4a0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b0edf0ae48d0d4a0",
            "excerpt": "Connect your email to JivoChat",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsapp",
      "label": "WhatsApp",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "WhatsApp Chatbots Automate conversations on the world's most popular chat app.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "WhatsApp",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.facebookMessenger",
      "label": "Facebook Messenger",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-85cb620bc8710600"
        ],
        "evidence": [
          {
            "sourceId": "ingest-85cb620bc8710600",
            "excerpt": "Create chatbots for different channels, like Web, Whatsapp, API and Facebook Messenger",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.instagram",
      "label": "Instagram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Instagram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.telegram",
      "label": "Telegram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Telegram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.visitorTracking",
      "label": "Visitor tracking",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "Landbot native SEO & Tracking tools",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Watch the visitors in real time: who they are, where they come from and what they are looking for.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.leadCapture",
      "label": "Lead capture",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "Generate leads and improve customer experience on the web.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatAutomation",
      "label": "Chat automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "Automate conversations on the world's most popular chat app.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Resolve up to 80% of conversations automatically with AI Agent",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBaseIntegration",
      "label": "Knowledge base integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "Answers are grounded in your knowledge base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Self-learns from your website data, knowledge base, and other key sources — automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.humanHandoff",
      "label": "Human handoff",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-95a73c7756ef4c3a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-95a73c7756ef4c3a",
            "excerpt": "Can it hand off to a human agent? Yes.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.cannedResponses",
      "label": "Canned responses",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6971ccde26280003"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6971ccde26280003",
            "excerpt": "Provide quick solutions to common queries with interactive buttons, quick replies, images and GIFs.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Canned responses Load up your response templates — then use battle-tested scripts with a single click",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatTranscripts",
      "label": "Chat transcripts",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6971ccde26280003"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6971ccde26280003",
            "excerpt": "drill down into agent performance reports or user chat logs for granular insights.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Download mobile apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBranding",
      "label": "Custom branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bf226fcb3a17da1c"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bf226fcb3a17da1c",
            "excerpt": "No Landbot branding",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bf226fcb3a17da1c"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bf226fcb3a17da1c",
            "excerpt": "No Landbot branding",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1dd5d4badf8ea8c9"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1dd5d4badf8ea8c9",
            "excerpt": "Shopify Integrate your chatbot in a Shopify website.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to Install the Chat Code on Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.wordpressIntegration",
      "label": "WordPress integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "landbot": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1dd5d4badf8ea8c9"
        ],
        "evidence": [
          {
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