{
  "schemaVersion": 1,
  "id": "jivochat-vs-proprofs-chat",
  "products": [
    "jivochat",
    "proprofs-chat"
  ],
  "conclusion": "JivoChat and ProProfs Chat are closely matched for core workflows. Both support free plan, API access, live chat, proactive messages, and chat routing. JivoChat has confirmed ai chatbot and telegram. ProProfs Chat has confirmed rule-based chatbot and generative ai agent.",
  "decisionPoints": [
    {
      "path": "vertical.aiChatbot",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "JivoChat has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat."
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Chat has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.generativeAiAgent",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Chat has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.telegram",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "JivoChat has confirmed telegram; telegram is not yet confirmed for ProProfs Chat."
    }
  ],
  "sharedStrengths": [
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "importance": 9
    },
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "importance": 7
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 80,
    "b": 77,
    "gap": 3
  },
  "facts": [
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Live Chat for Websites",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Live Chat Software That Will Delight Your Customers",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "AI agent Handle frequently asked questions automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "label": "Rule-based chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0eb985dd7e53a093"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0eb985dd7e53a093",
            "excerpt": "No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-96361a07e65a07a9"
        ],
        "evidence": [
          {
            "sourceId": "ingest-96361a07e65a07a9",
            "excerpt": "Build AI Customer Service Agents That Resolve Every Customer Issue",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fd36fd6ff3a02d3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fd36fd6ff3a02d3",
            "excerpt": "Chat Routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b0edf0ae48d0d4a0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b0edf0ae48d0d4a0",
            "excerpt": "Connect your email to JivoChat",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsapp",
      "label": "WhatsApp",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "WhatsApp",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.facebookMessenger",
      "label": "Facebook Messenger",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.instagram",
      "label": "Instagram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Instagram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.telegram",
      "label": "Telegram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Telegram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.visitorTracking",
      "label": "Visitor tracking",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Watch the visitors in real time: who they are, where they come from and what they are looking for.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Monitor visitors on key pages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.leadCapture",
      "label": "Lead capture",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Capture visitor details with pre-chat form",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatAutomation",
      "label": "Chat automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Resolve up to 80% of conversations automatically with AI Agent",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.knowledgeBaseIntegration",
      "label": "Knowledge base integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Self-learns from your website data, knowledge base, and other key sources — automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "You can also add self-help articles in chat widget for instant help.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.humanHandoff",
      "label": "Human handoff",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.cannedResponses",
      "label": "Canned responses",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Canned responses Load up your response templates — then use battle-tested scripts with a single click",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "Operators can use features, such as canned responses in live support software to offer real-time quality answers.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatTranscripts",
      "label": "Chat transcripts",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "Chat transcripts Store conversations with customers as transcripts",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Download mobile apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1b06b32d24db56e4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1b06b32d24db56e4",
            "excerpt": "iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBranding",
      "label": "Custom branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.”",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-chat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-03d1ab5e3205be1e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-03d1ab5e3205be1e",
            "excerpt": "even white-label the live chat for the website by removing “Powered by ProProfs.”",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
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    },
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        ],
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      }
    },
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          }
        ],
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    },
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          }
        ],
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    },
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        ],
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    },
    {
      "path": "vertical.priceForFiveAgents",
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    },
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        ],
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      },
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}