{
  "schemaVersion": 1,
  "id": "jivochat-vs-kommunicate",
  "products": [
    "jivochat",
    "kommunicate"
  ],
  "conclusion": "JivoChat and Kommunicate are closely matched for core workflows. Both support API access, live chat, ai chatbot, chat routing, and email inbox. JivoChat has confirmed free plan. Kommunicate has confirmed price for five agents of 200, zapier, and generative ai agent.",
  "decisionPoints": [
    {
      "path": "pricing.freeTier",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "JivoChat has confirmed free plan; free plan is not yet confirmed for Kommunicate."
    },
    {
      "path": "vertical.priceForFiveAgents",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Kommunicate has confirmed price for five agents of 200; price for five agents is not yet confirmed for JivoChat."
    },
    {
      "path": "technical.zapier",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Kommunicate has confirmed zapier; zapier is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.generativeAiAgent",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Kommunicate has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "importance": 7
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "importance": 7
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 80,
    "b": 70,
    "gap": 10
  },
  "facts": [
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Live Chat for Websites",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Live Chat",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "AI agent Handle frequently asked questions automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Generative AI Chatbot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "label": "Rule-based chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Generative AI Chatbot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fd36fd6ff3a02d3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fd36fd6ff3a02d3",
            "excerpt": "Chat Routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Chat transferred to Maya",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b0edf0ae48d0d4a0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b0edf0ae48d0d4a0",
            "excerpt": "Connect your email to JivoChat",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "AI Email Ticketing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsapp",
      "label": "WhatsApp",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "WhatsApp",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "WhatsApp",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.facebookMessenger",
      "label": "Facebook Messenger",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.instagram",
      "label": "Instagram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Instagram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Instagram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.telegram",
      "label": "Telegram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Telegram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Telegram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.visitorTracking",
      "label": "Visitor tracking",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Watch the visitors in real time: who they are, where they come from and what they are looking for.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.leadCapture",
      "label": "Lead capture",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.chatAutomation",
      "label": "Chat automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Resolve up to 80% of conversations automatically with AI Agent",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Automate support with AI agents",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBaseIntegration",
      "label": "Knowledge base integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Self-learns from your website data, knowledge base, and other key sources — automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Train your AI agent on your website, help docs or FAQs",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.humanHandoff",
      "label": "Human handoff",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Human handoff",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.cannedResponses",
      "label": "Canned responses",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Canned responses Load up your response templates — then use battle-tested scripts with a single click",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.chatTranscripts",
      "label": "Chat transcripts",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Download mobile apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bc3c0d2c6633990e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bc3c0d2c6633990e",
            "excerpt": "AI Chatbot for Mobile Apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBranding",
      "label": "Custom branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-352181cf497e2819"
        ],
        "evidence": [
          {
            "sourceId": "ingest-352181cf497e2819",
            "excerpt": "Remove Kommunicate branding",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to Install the Chat Code on Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.wordpressIntegration",
      "label": "WordPress integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to install the chat code on Wordpress",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-585283b3c1ed5fa5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-585283b3c1ed5fa5",
            "excerpt": "WordPress",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": true,
        "status": "verified",
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          }
        ],
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      }
    },
    {
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      "includeInCoverage": true,
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        ],
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      },
      "kommunicate": {
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          }
        ],
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      }
    },
    {
      "path": "technical.zapier",
      "label": "Zapier",
      "group": "Technical",
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      "includeInCoverage": true,
      "jivochat": {
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          {
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            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
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      "group": "Pricing",
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      "includeInCoverage": true,
      "jivochat": {
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          {
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            "excerpt": "FREE Free Attend to customers via chat and social networks in a single application $0",
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          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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      }
    },
    {
      "path": "vertical.priceForFiveAgents",
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      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
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      "kommunicate": {
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        ],
        "evidence": [
          {
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            "excerpt": "2 AI agents included (add extra for $30/mo)",
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          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
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          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "kommunicate": {
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        "status": "verified",
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        ],
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          {
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            "excerpt": "Affiliate Program",
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          }
        ],
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      }
    }
  ],
  "sources": {
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        "url": "https://www.jivochat.com/pricing/",
        "title": "Free Live Chat for Websites | JivoChat",
        "publisher": "JivoChat",
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      },
      {
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      },
      {
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        "url": "https://www.jivochat.com/features/",
        "title": "Live Help and Support Software for Websites | JivoChat",
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      },
      {
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        "url": "https://www.jivochat.com/customer-support/",
        "title": "JivoChat — Omnichannel Customer Support Platform",
        "publisher": "JivoChat",
        "kind": "vendor",
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      },
      {
        "id": "ingest-ec05220c6065efb0",
        "url": "https://www.jivochat.com/help/",
        "title": "Knowledge base | JivoChat",
        "publisher": "JivoChat",
        "kind": "vendor",
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      },
      {
        "id": "ingest-b0edf0ae48d0d4a0",
        "url": "https://www.jivochat.com/email/",
        "title": "Organize all your messages in one place! Check it out | JivoChat",
        "publisher": "JivoChat",
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    ],
    "kommunicate": [
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        "title": "Kommunicate Pricing – Flexible Plans for Support Automation",
        "publisher": "Kommunicate",
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      },
      {
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        "url": "https://www.kommunicate.io/",
        "title": "AI-Powered Customer Service Automation Platform | Kommunicate",
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      },
      {
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        "url": "https://www.kommunicate.io/integration/mobile-application-chatbot/",
        "title": "AI Chatbot SDK for Mobile Apps | Android & iOS Integration | Kommunicate",
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    ]
  }
}