{
  "schemaVersion": 1,
  "id": "jivochat-vs-crisp",
  "products": [
    "jivochat",
    "crisp"
  ],
  "conclusion": "JivoChat and Crisp are closely matched for core workflows. Both support free plan, API access, live chat, ai chatbot, and proactive messages. JivoChat has confirmed custom branding. Crisp has confirmed zapier, generative ai agent, and chat transcripts.",
  "decisionPoints": [
    {
      "path": "technical.zapier",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Crisp has confirmed zapier; zapier is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.generativeAiAgent",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Crisp has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.chatTranscripts",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Crisp has confirmed chat transcripts; chat transcripts is not yet confirmed for JivoChat."
    },
    {
      "path": "vertical.customBranding",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "JivoChat has confirmed custom branding; custom branding is not yet confirmed for Crisp."
    }
  ],
  "sharedStrengths": [
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "importance": 9
    },
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "importance": 7
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 80,
    "b": 83,
    "gap": 3
  },
  "facts": [
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Live Chat for Websites",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Chat Widget Instantly support leads and customers with a chat widget",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiChatbot",
      "label": "AI chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "AI agent Handle frequently asked questions automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "AI Chatbot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ruleBasedChatbot",
      "label": "Rule-based chatbot",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.generativeAiAgent",
      "label": "Generative AI agent",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Hugo Your best AI support agent teammate.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.proactiveMessages",
      "label": "Proactive messages",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Proactive chat messages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatRouting",
      "label": "Chat routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fd36fd6ff3a02d3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fd36fd6ff3a02d3",
            "excerpt": "Chat Routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Routing rules & Assignment",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Shared Inbox Centralize all your inbound messages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.emailInbox",
      "label": "Email inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b0edf0ae48d0d4a0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b0edf0ae48d0d4a0",
            "excerpt": "Connect your email to JivoChat",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Shared email inbox Manage all customer emails in one collaborative inbox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsapp",
      "label": "WhatsApp",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "WhatsApp",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Receive and reply to WhatsApp Business messages in your Crisp inbox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.facebookMessenger",
      "label": "Facebook Messenger",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Facebook",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.instagram",
      "label": "Instagram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Instagram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Reply to your Instagram Direct Messages and stories from Crisp dashboard.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.telegram",
      "label": "Telegram",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Telegram",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Receive and reply to Telegram messages straight in your Crisp Inbox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.visitorTracking",
      "label": "Visitor tracking",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Watch the visitors in real time: who they are, where they come from and what they are looking for.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "See all your active website visitors in real time and start conversations. Live Geolocation map",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.leadCapture",
      "label": "Lead capture",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1ffd11231afc1975"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1ffd11231afc1975",
            "excerpt": "Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Contact form",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatAutomation",
      "label": "Chat automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Resolve up to 80% of conversations automatically with AI Agent",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Automations Craft tailor-made automated internal workflows",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBaseIntegration",
      "label": "Knowledge base integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Self-learns from your website data, knowledge base, and other key sources — automatically",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-91e10431c3b9b677"
        ],
        "evidence": [
          {
            "sourceId": "ingest-91e10431c3b9b677",
            "excerpt": "Knowledge Base Let your users search for answers themselves",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.humanHandoff",
      "label": "Human handoff",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.cannedResponses",
      "label": "Canned responses",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-706f999a4e27fb77"
        ],
        "evidence": [
          {
            "sourceId": "ingest-706f999a4e27fb77",
            "excerpt": "Canned responses Load up your response templates — then use battle-tested scripts with a single click",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Canned responses",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.chatTranscripts",
      "label": "Chat transcripts",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Conversation transcript",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cb99823538396c21"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cb99823538396c21",
            "excerpt": "Download mobile apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Mobile Apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBranding",
      "label": "Custom branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to disable the JivoChat logo on the widget button",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Get rid of the Crisp watermark 'We run on Crisp'. White labelling",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jivochat": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ec05220c6065efb0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ec05220c6065efb0",
            "excerpt": "How to Install the Chat Code on Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "crisp": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d3779d0783a568c4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d3779d0783a568c4",
            "excerpt": "Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.wordpressIntegration",
      "label": "WordPress integration",
      "group": "Integrations",
      "importance": 7,
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    },
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    },
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    },
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    },
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    },
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      },
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}