# ProProfs Chat vs Kommunicate for live chat and chatbot software

ProProfs Chat and Kommunicate are closely matched for core workflows. Both support API access, live chat, generative ai agent, chat routing, and email inbox. ProProfs Chat has confirmed free plan. Kommunicate has confirmed price for five agents of 200, zapier, and ai chatbot.

## Key decision points

- ProProfs Chat has confirmed free plan; free plan is not yet confirmed for Kommunicate.
- Kommunicate has confirmed price for five agents of 200; price for five agents is not yet confirmed for ProProfs Chat.
- Kommunicate has confirmed zapier; zapier is not yet confirmed for ProProfs Chat.
- Kommunicate has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat.

## Choose ProProfs Chat if…

- Choose ProProfs Chat if confirmed free plan matters to you; this detail is not yet confirmed for Kommunicate.

## Choose Kommunicate if…

- Choose Kommunicate if confirmed price for five agents of 200 matters to you; this detail is not yet confirmed for ProProfs Chat.
- Choose Kommunicate if confirmed zapier matters to you; this detail is not yet confirmed for ProProfs Chat.
- Choose Kommunicate if confirmed ai chatbot matters to you; this detail is not yet confirmed for ProProfs Chat.

## Features

| Feature | ProProfs Chat | Kommunicate |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| AI chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Rule-based chatbot | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) | Not confirmed |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/ai-support-agent/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Not confirmed |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) | Not confirmed |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Telegram | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Not confirmed |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Not confirmed |
| Chat automation | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Human handoff | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Not confirmed |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) | Not confirmed |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Not confirmed |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Integrations

| Feature | ProProfs Chat | Kommunicate |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |

## Platforms

| Feature | ProProfs Chat | Kommunicate |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/integration/mobile-application-chatbot/)) |

## Technical

| Feature | ProProfs Chat | Kommunicate |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |
| Webhooks | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Pricing

| Feature | ProProfs Chat | Kommunicate |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) | Not confirmed |
| Price for five agents | Not confirmed | $200 (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Commercial

| Feature | ProProfs Chat | Kommunicate |
| --- | --- | --- |
| Affiliate programme | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |

## Evidence

- **ProProfs Chat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Live Chat Software That Will Delight Your Customers”
- **Kommunicate — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Live Chat”
- **Kommunicate — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Generative AI Chatbot”
- **ProProfs Chat — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.”
- **ProProfs Chat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/ai-support-agent/. Evidence: “Build AI Customer Service Agents That Resolve Every Customer Issue”
- **Kommunicate — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Generative AI Chatbot”
- **ProProfs Chat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.”
- **ProProfs Chat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.”
- **Kommunicate — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Chat transferred to Maya”
- **ProProfs Chat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **ProProfs Chat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **Kommunicate — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “AI Email Ticketing”
- **ProProfs Chat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Kommunicate — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “WhatsApp”
- **ProProfs Chat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Kommunicate — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Facebook”
- **ProProfs Chat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Kommunicate — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Instagram”
- **Kommunicate — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Telegram”
- **ProProfs Chat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Monitor visitors on key pages”
- **ProProfs Chat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Capture visitor details with pre-chat form”
- **Kommunicate — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Automate support with AI agents”
- **ProProfs Chat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can also add self-help articles in chat widget for instant help.”
- **Kommunicate — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Train your AI agent on your website, help docs or FAQs”
- **ProProfs Chat — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.”
- **Kommunicate — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Human handoff”
- **ProProfs Chat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Operators can use features, such as canned responses in live support software to offer real-time quality answers.”
- **ProProfs Chat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Chat transcripts Store conversations with customers as transcripts”
- **ProProfs Chat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.”
- **Kommunicate — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/integration/mobile-application-chatbot/. Evidence: “AI Chatbot for Mobile Apps”
- **ProProfs Chat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.””
- **ProProfs Chat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “even white-label the live chat for the website by removing “Powered by ProProfs.””
- **Kommunicate — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “Remove Kommunicate branding”
- **ProProfs Chat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “Shopify Integration Build a powerful online presence with Shopify.”
- **Kommunicate — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Shopify”
- **ProProfs Chat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “WordPress Integration Create corporate websites, community forums & more.”
- **Kommunicate — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “WordPress”
- **ProProfs Chat — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Smart APIs That Push Chats to Your Tools”
- **Kommunicate — API:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “API & Webhooks access”
- **Kommunicate — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “API & Webhooks access”
- **Kommunicate — Zapier:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “Zapier integrations”
- **ProProfs Chat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “FREE PLAN $0.00 forever free for a single operator”
- **Kommunicate — Price for five agents:** $200. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “2 AI agents included (add extra for $30/mo)”
- **Kommunicate — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Affiliate Program”