# LiveChat vs Landbot for live chat and chatbot software

LiveChat and Landbot are closely matched for core workflows. Both support API access, live chat, ai chatbot, generative ai agent, and proactive messages. Landbot has confirmed free plan, price for five agents of 400, zapier, and rule-based chatbot.

## Key decision points

- Landbot has confirmed free plan; free plan is not yet confirmed for LiveChat.
- Landbot has confirmed price for five agents of 400; price for five agents is not yet confirmed for LiveChat.
- Landbot has confirmed zapier; zapier is not yet confirmed for LiveChat.
- Landbot has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for LiveChat.

## Choose Landbot if…

- Choose Landbot if confirmed free plan matters to you; this detail is not yet confirmed for LiveChat.
- Choose Landbot if confirmed price for five agents of 400 matters to you; this detail is not yet confirmed for LiveChat.
- Choose Landbot if confirmed zapier matters to you; this detail is not yet confirmed for LiveChat.
- Choose Landbot if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for LiveChat.

## Features

| Feature | LiveChat | Landbot |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Rule-based chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Shared inbox | Not confirmed | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://landbot.io/terms-conditions)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.livechat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Lead capture | Not confirmed | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Human handoff | Not confirmed | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://landbot.io/solutions/chatbot-for-customer-support)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://landbot.io/solutions/chatbot-for-customer-support)) |
| Custom branding | Not confirmed | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) |
| Remove vendor branding | Not confirmed | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) |

## Integrations

| Feature | LiveChat | Landbot |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://landbot.io/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://landbot.io/integrations)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://landbot.io/integrations)) |

## Platforms

| Feature | LiveChat | Landbot |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |

## Technical

| Feature | LiveChat | Landbot |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://landbot.io/api-sdk)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://landbot.io/integrations)) |

## Pricing

| Feature | LiveChat | Landbot |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) |
| Price for five agents | Not confirmed | €400 (verified 4 September 2026; [source](https://landbot.io/pricing)) |

## Evidence

- **LiveChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “LiveChat® is intuitive customer service software”
- **Landbot — Live chat:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “Live Chat Support”
- **LiveChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **Landbot — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “AI Agent & Chatbot Builder for WhatsApp + Website”
- **Landbot — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Combine the intelligence of AI with the control of rule-based chatbots”
- **LiveChat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Copilot helps your agents navigate LiveChat® and provides real-time insights”
- **Landbot — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “AI Agent & Chatbot Builder”
- **LiveChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Start conversations with pre-set messages”
- **Landbot — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Engaged proactively with customers to enhance loyalty and retention.”
- **LiveChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Routing rules”
- **Landbot — Chat routing:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Capture, qualify and route inbound leads 24/7”
- **Landbot — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “Human takeover (shared inbox)”
- **LiveChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Email”
- **LiveChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “WhatsApp Business”
- **Landbot — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “WhatsApp Chatbots Automate conversations on the world's most popular chat app.”
- **LiveChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Facebook”
- **Landbot — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://landbot.io/terms-conditions. Evidence: “Create chatbots for different channels, like Web, Whatsapp, API and Facebook Messenger”
- **LiveChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Instagram for Business”
- **LiveChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/pricing/. Evidence: “Track up to 100 visitors”
- **Landbot — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Landbot native SEO & Tracking tools”
- **Landbot — Lead capture:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Generate leads and improve customer experience on the web.”
- **LiveChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **Landbot — Chat automation:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Automate conversations on the world's most popular chat app.”
- **LiveChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “KnowledgeBase Help your customers and support teams at the same time”
- **Landbot — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Answers are grounded in your knowledge base”
- **Landbot — Human handoff:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Can it hand off to a human agent? Yes.”
- **LiveChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Canned responses”
- **Landbot — Canned responses:** Yes. Last verified 4 September 2026. Source: https://landbot.io/solutions/chatbot-for-customer-support. Evidence: “Provide quick solutions to common queries with interactive buttons, quick replies, images and GIFs.”
- **LiveChat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Chat transcripts”
- **Landbot — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://landbot.io/solutions/chatbot-for-customer-support. Evidence: “drill down into agent performance reports or user chat logs for granular insights.”
- **LiveChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Get the App Web browser Windows Android iOS Mac”
- **Landbot — Custom branding:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “No Landbot branding”
- **Landbot — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “No Landbot branding”
- **LiveChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Shopify”
- **Landbot — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://landbot.io/integrations. Evidence: “Shopify Integrate your chatbot in a Shopify website.”
- **LiveChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “WordPress”
- **Landbot — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://landbot.io/integrations. Evidence: “WordPress Integrate your chatbot in a WordPress website.”
- **LiveChat — API:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “LiveChat® APIs”
- **Landbot — API:** Yes. Last verified 4 September 2026. Source: https://landbot.io/api-sdk. Evidence: “API & SDK Integrations Build, ship and scale conversational experiences to the world.”
- **LiveChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Webhooks”
- **Landbot — Webhooks:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “Webhooks & API”
- **Landbot — Zapier:** Yes. Last verified 4 September 2026. Source: https://landbot.io/integrations. Evidence: “Zapier Connect Landbot with 4000+ apps and automate workflows.”
- **Landbot — Free plan:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “€0 free forever”
- **Landbot — Price for five agents:** €400. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “Business from €400/mo”