# LiveChat vs JivoChat for live chat and chatbot software

LiveChat and JivoChat are closely matched for core workflows. Both support API access, live chat, ai chatbot, proactive messages, and chat routing. LiveChat has confirmed generative ai agent. JivoChat has confirmed free plan, shared inbox, and telegram.

## Key decision points

- JivoChat has confirmed free plan; free plan is not yet confirmed for LiveChat.
- LiveChat has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat.
- JivoChat has confirmed shared inbox; shared inbox is not yet confirmed for LiveChat.
- JivoChat has confirmed telegram; telegram is not yet confirmed for LiveChat.

## Choose LiveChat if…

- Choose LiveChat if confirmed generative ai agent matters to you; this detail is not yet confirmed for JivoChat.

## Choose JivoChat if…

- Choose JivoChat if confirmed free plan matters to you; this detail is not yet confirmed for LiveChat.
- Choose JivoChat if confirmed shared inbox matters to you; this detail is not yet confirmed for LiveChat.
- Choose JivoChat if confirmed telegram matters to you; this detail is not yet confirmed for LiveChat.

## Features

| Feature | LiveChat | JivoChat |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Not confirmed |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) |
| Shared inbox | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/email/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Telegram | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.livechat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) |
| Lead capture | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |
| Custom branding | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) |
| Remove vendor branding | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) |

## Integrations

| Feature | LiveChat | JivoChat |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) |

## Platforms

| Feature | LiveChat | JivoChat |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |

## Technical

| Feature | LiveChat | JivoChat |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) |

## Pricing

| Feature | LiveChat | JivoChat |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) |

## Commercial

| Feature | LiveChat | JivoChat |
| --- | --- | --- |
| Affiliate programme | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |

## Evidence

- **LiveChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “LiveChat® is intuitive customer service software”
- **JivoChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Live Chat for Websites”
- **LiveChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **JivoChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “AI agent Handle frequently asked questions automatically”
- **LiveChat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Copilot helps your agents navigate LiveChat® and provides real-time insights”
- **LiveChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Start conversations with pre-set messages”
- **JivoChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site”
- **LiveChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Routing rules”
- **JivoChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “Chat Routing”
- **JivoChat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.”
- **LiveChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Email”
- **JivoChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/email/. Evidence: “Connect your email to JivoChat”
- **LiveChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “WhatsApp Business”
- **JivoChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “WhatsApp”
- **LiveChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Facebook”
- **JivoChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Facebook”
- **LiveChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Instagram for Business”
- **JivoChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Instagram”
- **JivoChat — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Telegram”
- **LiveChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/pricing/. Evidence: “Track up to 100 visitors”
- **JivoChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Watch the visitors in real time: who they are, where they come from and what they are looking for.”
- **JivoChat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base”
- **LiveChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **JivoChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Resolve up to 80% of conversations automatically with AI Agent”
- **LiveChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “KnowledgeBase Help your customers and support teams at the same time”
- **JivoChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Self-learns from your website data, knowledge base, and other key sources — automatically”
- **LiveChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Canned responses”
- **JivoChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Canned responses Load up your response templates — then use battle-tested scripts with a single click”
- **LiveChat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Chat transcripts”
- **LiveChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Get the App Web browser Windows Android iOS Mac”
- **JivoChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Download mobile apps”
- **JivoChat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **JivoChat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **LiveChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Shopify”
- **JivoChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to Install the Chat Code on Shopify”
- **LiveChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “WordPress”
- **JivoChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to install the chat code on Wordpress”
- **LiveChat — API:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “LiveChat® APIs”
- **JivoChat — API:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗”
- **LiveChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Webhooks”
- **JivoChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “JavaScript API & Webhooks Choose what information you want to receive about users and chat.”
- **JivoChat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “FREE Free Attend to customers via chat and social networks in a single application $0”
- **JivoChat — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Affiliate program”