# LiveChat vs Crisp for live chat and chatbot software

LiveChat and Crisp are closely matched for core workflows. Both support API access, live chat, ai chatbot, generative ai agent, and proactive messages. Crisp has confirmed free plan, zapier, shared inbox, and telegram.

## Key decision points

- Crisp has confirmed free plan; free plan is not yet confirmed for LiveChat.
- Crisp has confirmed zapier; zapier is not yet confirmed for LiveChat.
- Crisp has confirmed shared inbox; shared inbox is not yet confirmed for LiveChat.
- Crisp has confirmed telegram; telegram is not yet confirmed for LiveChat.

## Choose Crisp if…

- Choose Crisp if confirmed free plan matters to you; this detail is not yet confirmed for LiveChat.
- Choose Crisp if confirmed zapier matters to you; this detail is not yet confirmed for LiveChat.
- Choose Crisp if confirmed shared inbox matters to you; this detail is not yet confirmed for LiveChat.
- Choose Crisp if confirmed telegram matters to you; this detail is not yet confirmed for LiveChat.

## Features

| Feature | LiveChat | Crisp |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Shared inbox | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Telegram | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.livechat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Lead capture | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Remove vendor branding | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Integrations

| Feature | LiveChat | Crisp |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Platforms

| Feature | LiveChat | Crisp |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Technical

| Feature | LiveChat | Crisp |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Pricing

| Feature | LiveChat | Crisp |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Evidence

- **LiveChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “LiveChat® is intuitive customer service software”
- **Crisp — Live chat:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Chat Widget Instantly support leads and customers with a chat widget”
- **LiveChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **Crisp — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “AI Chatbot”
- **LiveChat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Copilot helps your agents navigate LiveChat® and provides real-time insights”
- **Crisp — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Hugo Your best AI support agent teammate.”
- **LiveChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Start conversations with pre-set messages”
- **Crisp — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Proactive chat messages”
- **LiveChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Routing rules”
- **Crisp — Chat routing:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Routing rules & Assignment”
- **Crisp — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Shared Inbox Centralize all your inbound messages”
- **LiveChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Email”
- **Crisp — Email inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Shared email inbox Manage all customer emails in one collaborative inbox.”
- **LiveChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “WhatsApp Business”
- **Crisp — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to WhatsApp Business messages in your Crisp inbox.”
- **LiveChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Facebook”
- **Crisp — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.”
- **LiveChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Instagram for Business”
- **Crisp — Instagram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Reply to your Instagram Direct Messages and stories from Crisp dashboard.”
- **Crisp — Telegram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Telegram messages straight in your Crisp Inbox.”
- **LiveChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/pricing/. Evidence: “Track up to 100 visitors”
- **Crisp — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “See all your active website visitors in real time and start conversations. Live Geolocation map”
- **Crisp — Lead capture:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Contact form”
- **LiveChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **Crisp — Chat automation:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Automations Craft tailor-made automated internal workflows”
- **LiveChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “KnowledgeBase Help your customers and support teams at the same time”
- **Crisp — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Knowledge Base Let your users search for answers themselves”
- **LiveChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Canned responses”
- **Crisp — Canned responses:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Canned responses”
- **LiveChat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Chat transcripts”
- **Crisp — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Conversation transcript”
- **LiveChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Get the App Web browser Windows Android iOS Mac”
- **Crisp — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Mobile Apps”
- **Crisp — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Get rid of the Crisp watermark 'We run on Crisp'. White labelling”
- **LiveChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Shopify”
- **Crisp — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify”
- **LiveChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “WordPress”
- **Crisp — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Easily install the Crisp chat widget on your WordPress website.”
- **LiveChat — API:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “LiveChat® APIs”
- **Crisp — API:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Access Crisp APIs to build custom integrations and automate workflows.”
- **LiveChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Webhooks”
- **Crisp — Webhooks:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Webhook actions”
- **Crisp — Zapier:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Connect Crisp with more than 2000+ other apps without writing a line of code. Zapier”
- **Crisp — Free plan:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Free Forever Use Crisp for free”