# LiveChat vs Chatfuel for live chat and chatbot software

LiveChat and Chatfuel are closely matched for core workflows. Both support API access, live chat, ai chatbot, generative ai agent, and proactive messages. Chatfuel has confirmed free plan, zapier, rule-based chatbot, and shared inbox.

## Key decision points

- Chatfuel has confirmed free plan; free plan is not yet confirmed for LiveChat.
- Chatfuel has confirmed zapier; zapier is not yet confirmed for LiveChat.
- Chatfuel has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for LiveChat.
- Chatfuel has confirmed shared inbox; shared inbox is not yet confirmed for LiveChat.

## Choose Chatfuel if…

- Choose Chatfuel if confirmed free plan matters to you; this detail is not yet confirmed for LiveChat.
- Choose Chatfuel if confirmed zapier matters to you; this detail is not yet confirmed for LiveChat.
- Choose Chatfuel if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for LiveChat.
- Choose Chatfuel if confirmed shared inbox matters to you; this detail is not yet confirmed for LiveChat.

## Features

| Feature | LiveChat | Chatfuel |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Rule-based chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Shared inbox | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.livechat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Lead capture | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Human handoff | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |
| Custom branding | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |

## Integrations

| Feature | LiveChat | Chatfuel |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Not confirmed |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Not confirmed |

## Platforms

| Feature | LiveChat | Chatfuel |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |

## Technical

| Feature | LiveChat | Chatfuel |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |

## Pricing

| Feature | LiveChat | Chatfuel |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |

## Commercial

| Feature | LiveChat | Chatfuel |
| --- | --- | --- |
| Affiliate programme | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |

## Evidence

- **LiveChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “LiveChat® is intuitive customer service software”
- **Chatfuel — Live chat:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **LiveChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **Chatfuel — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI sales manager”
- **Chatfuel — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Automated replies and flow builder”
- **LiveChat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Copilot helps your agents navigate LiveChat® and provides real-time insights”
- **Chatfuel — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “The only AI that actually qualifies your leads”
- **LiveChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Start conversations with pre-set messages”
- **Chatfuel — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Broadcasts and re-engagement”
- **LiveChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Routing rules”
- **Chatfuel — Chat routing:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Every reply, tagged and routed automatically”
- **Chatfuel — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Shared inbox for customer conversations”
- **LiveChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Email”
- **LiveChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “WhatsApp Business”
- **Chatfuel — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “WhatsApp Business Solution Provider”
- **LiveChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Facebook”
- **Chatfuel — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **LiveChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Instagram for Business”
- **Chatfuel — Instagram:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **LiveChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/pricing/. Evidence: “Track up to 100 visitors”
- **Chatfuel — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Lead scoring & routing”
- **Chatfuel — Lead capture:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Funnels for lead qualification”
- **LiveChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **Chatfuel — Chat automation:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI-powered automations”
- **LiveChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “KnowledgeBase Help your customers and support teams at the same time”
- **Chatfuel — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI knowledge base”
- **Chatfuel — Human handoff:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **LiveChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Canned responses”
- **Chatfuel — Canned responses:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Niche-ready scripts”
- **LiveChat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Chat transcripts”
- **LiveChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Get the App Web browser Windows Android iOS Mac”
- **Chatfuel — Custom branding:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Custom branding”
- **LiveChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Shopify”
- **LiveChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “WordPress”
- **LiveChat — API:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “LiveChat® APIs”
- **Chatfuel — API:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **LiveChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Webhooks”
- **Chatfuel — Zapier:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **Chatfuel — Free plan:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Free No credit card required”
- **Chatfuel — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Affiliate Program”