# Landbot vs Crisp for live chat and chatbot software

Landbot and Crisp are closely matched for core workflows. Both support free plan, API access, zapier, live chat, and ai chatbot. Landbot has confirmed price for five agents of 400 and rule-based chatbot. Crisp has confirmed email inbox and instagram.

## Key decision points

- Landbot has confirmed price for five agents of 400; price for five agents is not yet confirmed for Crisp.
- Landbot has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for Crisp.
- Crisp has confirmed email inbox; email inbox is not yet confirmed for Landbot.
- Crisp has confirmed instagram; instagram is not yet confirmed for Landbot.

## Choose Landbot if…

- Choose Landbot if confirmed price for five agents of 400 matters to you; this detail is not yet confirmed for Crisp.
- Choose Landbot if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for Crisp.

## Choose Crisp if…

- Choose Crisp if confirmed email inbox matters to you; this detail is not yet confirmed for Landbot.
- Choose Crisp if confirmed instagram matters to you; this detail is not yet confirmed for Landbot.

## Features

| Feature | Landbot | Crisp |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Rule-based chatbot | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Not confirmed |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Email inbox | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://landbot.io/terms-conditions)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Instagram | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Telegram | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Human handoff | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Not confirmed |
| Canned responses | Yes (verified 4 September 2026; [source](https://landbot.io/solutions/chatbot-for-customer-support)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://landbot.io/solutions/chatbot-for-customer-support)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Custom branding | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) | Not confirmed |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Integrations

| Feature | Landbot | Crisp |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://landbot.io/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://landbot.io/integrations)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://landbot.io/integrations)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Platforms

| Feature | Landbot | Crisp |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Technical

| Feature | Landbot | Crisp |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://landbot.io/api-sdk)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Zapier | Yes (verified 4 September 2026; [source](https://landbot.io/integrations)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Pricing

| Feature | Landbot | Crisp |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://landbot.io/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Price for five agents | €400 (verified 4 September 2026; [source](https://landbot.io/pricing)) | Not confirmed |

## Evidence

- **Landbot — Live chat:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “Live Chat Support”
- **Crisp — Live chat:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Chat Widget Instantly support leads and customers with a chat widget”
- **Landbot — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “AI Agent & Chatbot Builder for WhatsApp + Website”
- **Crisp — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “AI Chatbot”
- **Landbot — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Combine the intelligence of AI with the control of rule-based chatbots”
- **Landbot — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “AI Agent & Chatbot Builder”
- **Crisp — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Hugo Your best AI support agent teammate.”
- **Landbot — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Engaged proactively with customers to enhance loyalty and retention.”
- **Crisp — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Proactive chat messages”
- **Landbot — Chat routing:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Capture, qualify and route inbound leads 24/7”
- **Crisp — Chat routing:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Routing rules & Assignment”
- **Landbot — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “Human takeover (shared inbox)”
- **Crisp — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Shared Inbox Centralize all your inbound messages”
- **Crisp — Email inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Shared email inbox Manage all customer emails in one collaborative inbox.”
- **Landbot — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “WhatsApp Chatbots Automate conversations on the world's most popular chat app.”
- **Crisp — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to WhatsApp Business messages in your Crisp inbox.”
- **Landbot — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://landbot.io/terms-conditions. Evidence: “Create chatbots for different channels, like Web, Whatsapp, API and Facebook Messenger”
- **Crisp — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.”
- **Crisp — Instagram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Reply to your Instagram Direct Messages and stories from Crisp dashboard.”
- **Crisp — Telegram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Telegram messages straight in your Crisp Inbox.”
- **Landbot — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Landbot native SEO & Tracking tools”
- **Crisp — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “See all your active website visitors in real time and start conversations. Live Geolocation map”
- **Landbot — Lead capture:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Generate leads and improve customer experience on the web.”
- **Crisp — Lead capture:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Contact form”
- **Landbot — Chat automation:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Automate conversations on the world's most popular chat app.”
- **Crisp — Chat automation:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Automations Craft tailor-made automated internal workflows”
- **Landbot — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Answers are grounded in your knowledge base”
- **Crisp — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Knowledge Base Let your users search for answers themselves”
- **Landbot — Human handoff:** Yes. Last verified 4 September 2026. Source: https://landbot.io/. Evidence: “Can it hand off to a human agent? Yes.”
- **Landbot — Canned responses:** Yes. Last verified 4 September 2026. Source: https://landbot.io/solutions/chatbot-for-customer-support. Evidence: “Provide quick solutions to common queries with interactive buttons, quick replies, images and GIFs.”
- **Crisp — Canned responses:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Canned responses”
- **Landbot — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://landbot.io/solutions/chatbot-for-customer-support. Evidence: “drill down into agent performance reports or user chat logs for granular insights.”
- **Crisp — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Conversation transcript”
- **Crisp — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Mobile Apps”
- **Landbot — Custom branding:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “No Landbot branding”
- **Landbot — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “No Landbot branding”
- **Crisp — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Get rid of the Crisp watermark 'We run on Crisp'. White labelling”
- **Landbot — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://landbot.io/integrations. Evidence: “Shopify Integrate your chatbot in a Shopify website.”
- **Crisp — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify”
- **Landbot — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://landbot.io/integrations. Evidence: “WordPress Integrate your chatbot in a WordPress website.”
- **Crisp — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Easily install the Crisp chat widget on your WordPress website.”
- **Landbot — API:** Yes. Last verified 4 September 2026. Source: https://landbot.io/api-sdk. Evidence: “API & SDK Integrations Build, ship and scale conversational experiences to the world.”
- **Crisp — API:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Access Crisp APIs to build custom integrations and automate workflows.”
- **Landbot — Webhooks:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “Webhooks & API”
- **Crisp — Webhooks:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Webhook actions”
- **Landbot — Zapier:** Yes. Last verified 4 September 2026. Source: https://landbot.io/integrations. Evidence: “Zapier Connect Landbot with 4000+ apps and automate workflows.”
- **Crisp — Zapier:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Connect Crisp with more than 2000+ other apps without writing a line of code. Zapier”
- **Landbot — Free plan:** Yes. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “€0 free forever”
- **Crisp — Free plan:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Free Forever Use Crisp for free”
- **Landbot — Price for five agents:** €400. Last verified 4 September 2026. Source: https://landbot.io/pricing. Evidence: “Business from €400/mo”