# JivoChat vs ProProfs Chat for live chat and chatbot software

JivoChat and ProProfs Chat are closely matched for core workflows. Both support free plan, API access, live chat, proactive messages, and chat routing. JivoChat has confirmed ai chatbot and telegram. ProProfs Chat has confirmed rule-based chatbot and generative ai agent.

## Key decision points

- JivoChat has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat.
- ProProfs Chat has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for JivoChat.
- ProProfs Chat has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat.
- JivoChat has confirmed telegram; telegram is not yet confirmed for ProProfs Chat.

## Choose JivoChat if…

- Choose JivoChat if confirmed ai chatbot matters to you; this detail is not yet confirmed for ProProfs Chat.
- Choose JivoChat if confirmed telegram matters to you; this detail is not yet confirmed for ProProfs Chat.

## Choose ProProfs Chat if…

- Choose ProProfs Chat if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for JivoChat.
- Choose ProProfs Chat if confirmed generative ai agent matters to you; this detail is not yet confirmed for JivoChat.

## Features

| Feature | JivoChat | ProProfs Chat |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Not confirmed |
| Rule-based chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |
| Generative AI agent | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/ai-support-agent/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.jivochat.com/email/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Telegram | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Not confirmed |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Not confirmed |
| Human handoff | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat transcripts | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |

## Integrations

| Feature | JivoChat | ProProfs Chat |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |

## Platforms

| Feature | JivoChat | ProProfs Chat |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |

## Technical

| Feature | JivoChat | ProProfs Chat |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Not confirmed |

## Pricing

| Feature | JivoChat | ProProfs Chat |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |

## Commercial

| Feature | JivoChat | ProProfs Chat |
| --- | --- | --- |
| Affiliate programme | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Not confirmed |

## Evidence

- **JivoChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Live Chat for Websites”
- **ProProfs Chat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Live Chat Software That Will Delight Your Customers”
- **JivoChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “AI agent Handle frequently asked questions automatically”
- **ProProfs Chat — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.”
- **ProProfs Chat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/ai-support-agent/. Evidence: “Build AI Customer Service Agents That Resolve Every Customer Issue”
- **JivoChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site”
- **ProProfs Chat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.”
- **JivoChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “Chat Routing”
- **ProProfs Chat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.”
- **JivoChat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.”
- **ProProfs Chat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **JivoChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/email/. Evidence: “Connect your email to JivoChat”
- **ProProfs Chat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **JivoChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “WhatsApp”
- **ProProfs Chat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **JivoChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Facebook”
- **ProProfs Chat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **JivoChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Instagram”
- **ProProfs Chat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **JivoChat — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Telegram”
- **JivoChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Watch the visitors in real time: who they are, where they come from and what they are looking for.”
- **ProProfs Chat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Monitor visitors on key pages”
- **JivoChat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base”
- **ProProfs Chat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Capture visitor details with pre-chat form”
- **JivoChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Resolve up to 80% of conversations automatically with AI Agent”
- **JivoChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Self-learns from your website data, knowledge base, and other key sources — automatically”
- **ProProfs Chat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can also add self-help articles in chat widget for instant help.”
- **ProProfs Chat — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.”
- **JivoChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Canned responses Load up your response templates — then use battle-tested scripts with a single click”
- **ProProfs Chat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Operators can use features, such as canned responses in live support software to offer real-time quality answers.”
- **ProProfs Chat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Chat transcripts Store conversations with customers as transcripts”
- **JivoChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Download mobile apps”
- **ProProfs Chat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.”
- **JivoChat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **ProProfs Chat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.””
- **JivoChat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **ProProfs Chat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “even white-label the live chat for the website by removing “Powered by ProProfs.””
- **JivoChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to Install the Chat Code on Shopify”
- **ProProfs Chat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “Shopify Integration Build a powerful online presence with Shopify.”
- **JivoChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to install the chat code on Wordpress”
- **ProProfs Chat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “WordPress Integration Create corporate websites, community forums & more.”
- **JivoChat — API:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗”
- **ProProfs Chat — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Smart APIs That Push Chats to Your Tools”
- **JivoChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “JavaScript API & Webhooks Choose what information you want to receive about users and chat.”
- **JivoChat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “FREE Free Attend to customers via chat and social networks in a single application $0”
- **ProProfs Chat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “FREE PLAN $0.00 forever free for a single operator”
- **JivoChat — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Affiliate program”