# JivoChat vs Kommunicate for live chat and chatbot software

JivoChat and Kommunicate are closely matched for core workflows. Both support API access, live chat, ai chatbot, chat routing, and email inbox. JivoChat has confirmed free plan. Kommunicate has confirmed price for five agents of 200, zapier, and generative ai agent.

## Key decision points

- JivoChat has confirmed free plan; free plan is not yet confirmed for Kommunicate.
- Kommunicate has confirmed price for five agents of 200; price for five agents is not yet confirmed for JivoChat.
- Kommunicate has confirmed zapier; zapier is not yet confirmed for JivoChat.
- Kommunicate has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat.

## Choose JivoChat if…

- Choose JivoChat if confirmed free plan matters to you; this detail is not yet confirmed for Kommunicate.

## Choose Kommunicate if…

- Choose Kommunicate if confirmed price for five agents of 200 matters to you; this detail is not yet confirmed for JivoChat.
- Choose Kommunicate if confirmed zapier matters to you; this detail is not yet confirmed for JivoChat.
- Choose Kommunicate if confirmed generative ai agent matters to you; this detail is not yet confirmed for JivoChat.

## Features

| Feature | JivoChat | Kommunicate |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Generative AI agent | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Not confirmed |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Not confirmed |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.jivochat.com/email/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Telegram | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Not confirmed |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Not confirmed |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Human handoff | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) | Not confirmed |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Not confirmed |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Integrations

| Feature | JivoChat | Kommunicate |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |

## Platforms

| Feature | JivoChat | Kommunicate |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/integration/mobile-application-chatbot/)) |

## Technical

| Feature | JivoChat | Kommunicate |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Pricing

| Feature | JivoChat | Kommunicate |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) | Not confirmed |
| Price for five agents | Not confirmed | $200 (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Commercial

| Feature | JivoChat | Kommunicate |
| --- | --- | --- |
| Affiliate programme | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |

## Evidence

- **JivoChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Live Chat for Websites”
- **Kommunicate — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Live Chat”
- **JivoChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “AI agent Handle frequently asked questions automatically”
- **Kommunicate — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Generative AI Chatbot”
- **Kommunicate — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Generative AI Chatbot”
- **JivoChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site”
- **JivoChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “Chat Routing”
- **Kommunicate — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Chat transferred to Maya”
- **JivoChat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.”
- **JivoChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/email/. Evidence: “Connect your email to JivoChat”
- **Kommunicate — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “AI Email Ticketing”
- **JivoChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “WhatsApp”
- **Kommunicate — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “WhatsApp”
- **JivoChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Facebook”
- **Kommunicate — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Facebook”
- **JivoChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Instagram”
- **Kommunicate — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Instagram”
- **JivoChat — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Telegram”
- **Kommunicate — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Telegram”
- **JivoChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Watch the visitors in real time: who they are, where they come from and what they are looking for.”
- **JivoChat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base”
- **JivoChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Resolve up to 80% of conversations automatically with AI Agent”
- **Kommunicate — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Automate support with AI agents”
- **JivoChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Self-learns from your website data, knowledge base, and other key sources — automatically”
- **Kommunicate — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Train your AI agent on your website, help docs or FAQs”
- **Kommunicate — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Human handoff”
- **JivoChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Canned responses Load up your response templates — then use battle-tested scripts with a single click”
- **JivoChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Download mobile apps”
- **Kommunicate — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/integration/mobile-application-chatbot/. Evidence: “AI Chatbot for Mobile Apps”
- **JivoChat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **JivoChat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **Kommunicate — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “Remove Kommunicate branding”
- **JivoChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to Install the Chat Code on Shopify”
- **Kommunicate — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Shopify”
- **JivoChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to install the chat code on Wordpress”
- **Kommunicate — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “WordPress”
- **JivoChat — API:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗”
- **Kommunicate — API:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “API & Webhooks access”
- **JivoChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “JavaScript API & Webhooks Choose what information you want to receive about users and chat.”
- **Kommunicate — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “API & Webhooks access”
- **Kommunicate — Zapier:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “Zapier integrations”
- **JivoChat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “FREE Free Attend to customers via chat and social networks in a single application $0”
- **Kommunicate — Price for five agents:** $200. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “2 AI agents included (add extra for $30/mo)”
- **JivoChat — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Affiliate program”
- **Kommunicate — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Affiliate Program”