# JivoChat vs Crisp for live chat and chatbot software

JivoChat and Crisp are closely matched for core workflows. Both support free plan, API access, live chat, ai chatbot, and proactive messages. JivoChat has confirmed custom branding. Crisp has confirmed zapier, generative ai agent, and chat transcripts.

## Key decision points

- Crisp has confirmed zapier; zapier is not yet confirmed for JivoChat.
- Crisp has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat.
- Crisp has confirmed chat transcripts; chat transcripts is not yet confirmed for JivoChat.
- JivoChat has confirmed custom branding; custom branding is not yet confirmed for Crisp.

## Choose JivoChat if…

- Choose JivoChat if confirmed custom branding matters to you; this detail is not yet confirmed for Crisp.

## Choose Crisp if…

- Choose Crisp if confirmed zapier matters to you; this detail is not yet confirmed for JivoChat.
- Choose Crisp if confirmed generative ai agent matters to you; this detail is not yet confirmed for JivoChat.
- Choose Crisp if confirmed chat transcripts matters to you; this detail is not yet confirmed for JivoChat.

## Features

| Feature | JivoChat | Crisp |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Generative AI agent | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.jivochat.com/email/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Telegram | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat transcripts | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Not confirmed |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Integrations

| Feature | JivoChat | Crisp |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Platforms

| Feature | JivoChat | Crisp |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Technical

| Feature | JivoChat | Crisp |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Pricing

| Feature | JivoChat | Crisp |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Commercial

| Feature | JivoChat | Crisp |
| --- | --- | --- |
| Affiliate programme | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Not confirmed |

## Evidence

- **JivoChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Live Chat for Websites”
- **Crisp — Live chat:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Chat Widget Instantly support leads and customers with a chat widget”
- **JivoChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “AI agent Handle frequently asked questions automatically”
- **Crisp — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “AI Chatbot”
- **Crisp — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Hugo Your best AI support agent teammate.”
- **JivoChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site”
- **Crisp — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Proactive chat messages”
- **JivoChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “Chat Routing”
- **Crisp — Chat routing:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Routing rules & Assignment”
- **JivoChat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.”
- **Crisp — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Shared Inbox Centralize all your inbound messages”
- **JivoChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/email/. Evidence: “Connect your email to JivoChat”
- **Crisp — Email inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Shared email inbox Manage all customer emails in one collaborative inbox.”
- **JivoChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “WhatsApp”
- **Crisp — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to WhatsApp Business messages in your Crisp inbox.”
- **JivoChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Facebook”
- **Crisp — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.”
- **JivoChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Instagram”
- **Crisp — Instagram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Reply to your Instagram Direct Messages and stories from Crisp dashboard.”
- **JivoChat — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Telegram”
- **Crisp — Telegram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Telegram messages straight in your Crisp Inbox.”
- **JivoChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Watch the visitors in real time: who they are, where they come from and what they are looking for.”
- **Crisp — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “See all your active website visitors in real time and start conversations. Live Geolocation map”
- **JivoChat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base”
- **Crisp — Lead capture:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Contact form”
- **JivoChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Resolve up to 80% of conversations automatically with AI Agent”
- **Crisp — Chat automation:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Automations Craft tailor-made automated internal workflows”
- **JivoChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Self-learns from your website data, knowledge base, and other key sources — automatically”
- **Crisp — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Knowledge Base Let your users search for answers themselves”
- **JivoChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Canned responses Load up your response templates — then use battle-tested scripts with a single click”
- **Crisp — Canned responses:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Canned responses”
- **Crisp — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Conversation transcript”
- **JivoChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Download mobile apps”
- **Crisp — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Mobile Apps”
- **JivoChat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **JivoChat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **Crisp — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Get rid of the Crisp watermark 'We run on Crisp'. White labelling”
- **JivoChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to Install the Chat Code on Shopify”
- **Crisp — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify”
- **JivoChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to install the chat code on Wordpress”
- **Crisp — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Easily install the Crisp chat widget on your WordPress website.”
- **JivoChat — API:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗”
- **Crisp — API:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Access Crisp APIs to build custom integrations and automate workflows.”
- **JivoChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “JavaScript API & Webhooks Choose what information you want to receive about users and chat.”
- **Crisp — Webhooks:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Webhook actions”
- **Crisp — Zapier:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Connect Crisp with more than 2000+ other apps without writing a line of code. Zapier”
- **JivoChat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “FREE Free Attend to customers via chat and social networks in a single application $0”
- **Crisp — Free plan:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Free Forever Use Crisp for free”
- **JivoChat — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Affiliate program”