# JivoChat vs Chatfuel for live chat and chatbot software

JivoChat and Chatfuel are closely matched for core workflows. Both support free plan, API access, live chat, ai chatbot, and proactive messages. JivoChat has confirmed email inbox. Chatfuel has confirmed zapier, rule-based chatbot, and generative ai agent.

## Key decision points

- Chatfuel has confirmed zapier; zapier is not yet confirmed for JivoChat.
- Chatfuel has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for JivoChat.
- Chatfuel has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat.
- JivoChat has confirmed email inbox; email inbox is not yet confirmed for Chatfuel.

## Choose JivoChat if…

- Choose JivoChat if confirmed email inbox matters to you; this detail is not yet confirmed for Chatfuel.

## Choose Chatfuel if…

- Choose Chatfuel if confirmed zapier matters to you; this detail is not yet confirmed for JivoChat.
- Choose Chatfuel if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for JivoChat.
- Choose Chatfuel if confirmed generative ai agent matters to you; this detail is not yet confirmed for JivoChat.

## Features

| Feature | JivoChat | Chatfuel |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Rule-based chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Generative AI agent | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.jivochat.com/email/)) | Not confirmed |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Telegram | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Not confirmed |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Human handoff | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Not confirmed |

## Integrations

| Feature | JivoChat | Chatfuel |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Not confirmed |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) | Not confirmed |

## Platforms

| Feature | JivoChat | Chatfuel |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Not confirmed |

## Technical

| Feature | JivoChat | Chatfuel |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) | Not confirmed |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |

## Pricing

| Feature | JivoChat | Chatfuel |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |

## Commercial

| Feature | JivoChat | Chatfuel |
| --- | --- | --- |
| Affiliate programme | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |

## Evidence

- **JivoChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Live Chat for Websites”
- **Chatfuel — Live chat:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **JivoChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “AI agent Handle frequently asked questions automatically”
- **Chatfuel — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI sales manager”
- **Chatfuel — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Automated replies and flow builder”
- **Chatfuel — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “The only AI that actually qualifies your leads”
- **JivoChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site”
- **Chatfuel — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Broadcasts and re-engagement”
- **JivoChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “Chat Routing”
- **Chatfuel — Chat routing:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Every reply, tagged and routed automatically”
- **JivoChat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.”
- **Chatfuel — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Shared inbox for customer conversations”
- **JivoChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/email/. Evidence: “Connect your email to JivoChat”
- **JivoChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “WhatsApp”
- **Chatfuel — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “WhatsApp Business Solution Provider”
- **JivoChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Facebook”
- **Chatfuel — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **JivoChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Instagram”
- **Chatfuel — Instagram:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **JivoChat — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Telegram”
- **JivoChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Watch the visitors in real time: who they are, where they come from and what they are looking for.”
- **Chatfuel — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Lead scoring & routing”
- **JivoChat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base”
- **Chatfuel — Lead capture:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Funnels for lead qualification”
- **JivoChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Resolve up to 80% of conversations automatically with AI Agent”
- **Chatfuel — Chat automation:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI-powered automations”
- **JivoChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Self-learns from your website data, knowledge base, and other key sources — automatically”
- **Chatfuel — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI knowledge base”
- **Chatfuel — Human handoff:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **JivoChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Canned responses Load up your response templates — then use battle-tested scripts with a single click”
- **Chatfuel — Canned responses:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Niche-ready scripts”
- **JivoChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Download mobile apps”
- **JivoChat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **Chatfuel — Custom branding:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Custom branding”
- **JivoChat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **JivoChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to Install the Chat Code on Shopify”
- **JivoChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to install the chat code on Wordpress”
- **JivoChat — API:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗”
- **Chatfuel — API:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **JivoChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “JavaScript API & Webhooks Choose what information you want to receive about users and chat.”
- **Chatfuel — Zapier:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **JivoChat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “FREE Free Attend to customers via chat and social networks in a single application $0”
- **Chatfuel — Free plan:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Free No credit card required”
- **JivoChat — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Affiliate program”
- **Chatfuel — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Affiliate Program”