# Crisp vs ProProfs Chat for live chat and chatbot software

Crisp and ProProfs Chat are closely matched for core workflows. Both support free plan, API access, live chat, generative ai agent, and proactive messages. Crisp has confirmed zapier, ai chatbot, and telegram. ProProfs Chat has confirmed rule-based chatbot.

## Key decision points

- Crisp has confirmed zapier; zapier is not yet confirmed for ProProfs Chat.
- Crisp has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat.
- ProProfs Chat has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for Crisp.
- Crisp has confirmed telegram; telegram is not yet confirmed for ProProfs Chat.

## Choose Crisp if…

- Choose Crisp if confirmed zapier matters to you; this detail is not yet confirmed for ProProfs Chat.
- Choose Crisp if confirmed ai chatbot matters to you; this detail is not yet confirmed for ProProfs Chat.
- Choose Crisp if confirmed telegram matters to you; this detail is not yet confirmed for ProProfs Chat.

## Choose ProProfs Chat if…

- Choose ProProfs Chat if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for Crisp.

## Features

| Feature | Crisp | ProProfs Chat |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Not confirmed |
| Rule-based chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/ai-support-agent/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Telegram | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Not confirmed |
| Human handoff | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Custom branding | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |

## Integrations

| Feature | Crisp | ProProfs Chat |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |

## Platforms

| Feature | Crisp | ProProfs Chat |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |

## Technical

| Feature | Crisp | ProProfs Chat |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |
| Zapier | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |

## Pricing

| Feature | Crisp | ProProfs Chat |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |

## Evidence

- **Crisp — Live chat:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Chat Widget Instantly support leads and customers with a chat widget”
- **ProProfs Chat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Live Chat Software That Will Delight Your Customers”
- **Crisp — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “AI Chatbot”
- **ProProfs Chat — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.”
- **Crisp — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Hugo Your best AI support agent teammate.”
- **ProProfs Chat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/ai-support-agent/. Evidence: “Build AI Customer Service Agents That Resolve Every Customer Issue”
- **Crisp — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Proactive chat messages”
- **ProProfs Chat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.”
- **Crisp — Chat routing:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Routing rules & Assignment”
- **ProProfs Chat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.”
- **Crisp — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Shared Inbox Centralize all your inbound messages”
- **ProProfs Chat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **Crisp — Email inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Shared email inbox Manage all customer emails in one collaborative inbox.”
- **ProProfs Chat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **Crisp — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to WhatsApp Business messages in your Crisp inbox.”
- **ProProfs Chat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Crisp — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.”
- **ProProfs Chat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Crisp — Instagram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Reply to your Instagram Direct Messages and stories from Crisp dashboard.”
- **ProProfs Chat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Crisp — Telegram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Telegram messages straight in your Crisp Inbox.”
- **Crisp — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “See all your active website visitors in real time and start conversations. Live Geolocation map”
- **ProProfs Chat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Monitor visitors on key pages”
- **Crisp — Lead capture:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Contact form”
- **ProProfs Chat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Capture visitor details with pre-chat form”
- **Crisp — Chat automation:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Automations Craft tailor-made automated internal workflows”
- **Crisp — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Knowledge Base Let your users search for answers themselves”
- **ProProfs Chat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can also add self-help articles in chat widget for instant help.”
- **ProProfs Chat — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.”
- **Crisp — Canned responses:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Canned responses”
- **ProProfs Chat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Operators can use features, such as canned responses in live support software to offer real-time quality answers.”
- **Crisp — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Conversation transcript”
- **ProProfs Chat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Chat transcripts Store conversations with customers as transcripts”
- **Crisp — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Mobile Apps”
- **ProProfs Chat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.”
- **ProProfs Chat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.””
- **Crisp — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Get rid of the Crisp watermark 'We run on Crisp'. White labelling”
- **ProProfs Chat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “even white-label the live chat for the website by removing “Powered by ProProfs.””
- **Crisp — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify”
- **ProProfs Chat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “Shopify Integration Build a powerful online presence with Shopify.”
- **Crisp — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Easily install the Crisp chat widget on your WordPress website.”
- **ProProfs Chat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “WordPress Integration Create corporate websites, community forums & more.”
- **Crisp — API:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Access Crisp APIs to build custom integrations and automate workflows.”
- **ProProfs Chat — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Smart APIs That Push Chats to Your Tools”
- **Crisp — Webhooks:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Webhook actions”
- **Crisp — Zapier:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Connect Crisp with more than 2000+ other apps without writing a line of code. Zapier”
- **Crisp — Free plan:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Free Forever Use Crisp for free”
- **ProProfs Chat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “FREE PLAN $0.00 forever free for a single operator”