# Crisp vs Kommunicate for live chat and chatbot software

Crisp and Kommunicate are closely matched for core workflows. Both support API access, zapier, live chat, ai chatbot, and generative ai agent. Crisp has confirmed free plan, proactive messages, and shared inbox. Kommunicate has confirmed price for five agents of 200.

## Key decision points

- Crisp has confirmed free plan; free plan is not yet confirmed for Kommunicate.
- Kommunicate has confirmed price for five agents of 200; price for five agents is not yet confirmed for Crisp.
- Crisp has confirmed proactive messages; proactive messages is not yet confirmed for Kommunicate.
- Crisp has confirmed shared inbox; shared inbox is not yet confirmed for Kommunicate.

## Choose Crisp if…

- Choose Crisp if confirmed free plan matters to you; this detail is not yet confirmed for Kommunicate.
- Choose Crisp if confirmed proactive messages matters to you; this detail is not yet confirmed for Kommunicate.
- Choose Crisp if confirmed shared inbox matters to you; this detail is not yet confirmed for Kommunicate.

## Choose Kommunicate if…

- Choose Kommunicate if confirmed price for five agents of 200 matters to you; this detail is not yet confirmed for Crisp.

## Features

| Feature | Crisp | Kommunicate |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |
| Chat routing | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Not confirmed |
| Email inbox | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Telegram | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |
| Lead capture | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |
| Chat automation | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Human handoff | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Integrations

| Feature | Crisp | Kommunicate |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |

## Platforms

| Feature | Crisp | Kommunicate |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/integration/mobile-application-chatbot/)) |

## Technical

| Feature | Crisp | Kommunicate |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |
| Zapier | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Pricing

| Feature | Crisp | Kommunicate |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) | Not confirmed |
| Price for five agents | Not confirmed | $200 (verified 4 September 2026; [source](https://www.kommunicate.io/pricing/)) |

## Commercial

| Feature | Crisp | Kommunicate |
| --- | --- | --- |
| Affiliate programme | Not confirmed | Yes (verified 4 September 2026; [source](https://www.kommunicate.io/)) |

## Evidence

- **Crisp — Live chat:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Chat Widget Instantly support leads and customers with a chat widget”
- **Kommunicate — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Live Chat”
- **Crisp — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “AI Chatbot”
- **Kommunicate — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Generative AI Chatbot”
- **Crisp — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Hugo Your best AI support agent teammate.”
- **Kommunicate — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Generative AI Chatbot”
- **Crisp — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Proactive chat messages”
- **Crisp — Chat routing:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Routing rules & Assignment”
- **Kommunicate — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Chat transferred to Maya”
- **Crisp — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Shared Inbox Centralize all your inbound messages”
- **Crisp — Email inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Shared email inbox Manage all customer emails in one collaborative inbox.”
- **Kommunicate — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “AI Email Ticketing”
- **Crisp — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to WhatsApp Business messages in your Crisp inbox.”
- **Kommunicate — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “WhatsApp”
- **Crisp — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.”
- **Kommunicate — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Facebook”
- **Crisp — Instagram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Reply to your Instagram Direct Messages and stories from Crisp dashboard.”
- **Kommunicate — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Instagram”
- **Crisp — Telegram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Telegram messages straight in your Crisp Inbox.”
- **Kommunicate — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Telegram”
- **Crisp — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “See all your active website visitors in real time and start conversations. Live Geolocation map”
- **Crisp — Lead capture:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Contact form”
- **Crisp — Chat automation:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Automations Craft tailor-made automated internal workflows”
- **Kommunicate — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Automate support with AI agents”
- **Crisp — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Knowledge Base Let your users search for answers themselves”
- **Kommunicate — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Train your AI agent on your website, help docs or FAQs”
- **Kommunicate — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Human handoff”
- **Crisp — Canned responses:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Canned responses”
- **Crisp — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Conversation transcript”
- **Crisp — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Mobile Apps”
- **Kommunicate — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/integration/mobile-application-chatbot/. Evidence: “AI Chatbot for Mobile Apps”
- **Crisp — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Get rid of the Crisp watermark 'We run on Crisp'. White labelling”
- **Kommunicate — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “Remove Kommunicate branding”
- **Crisp — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify”
- **Kommunicate — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Shopify”
- **Crisp — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Easily install the Crisp chat widget on your WordPress website.”
- **Kommunicate — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “WordPress”
- **Crisp — API:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Access Crisp APIs to build custom integrations and automate workflows.”
- **Kommunicate — API:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “API & Webhooks access”
- **Crisp — Webhooks:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Webhook actions”
- **Kommunicate — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “API & Webhooks access”
- **Crisp — Zapier:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Connect Crisp with more than 2000+ other apps without writing a line of code. Zapier”
- **Kommunicate — Zapier:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “Zapier integrations”
- **Crisp — Free plan:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Free Forever Use Crisp for free”
- **Kommunicate — Price for five agents:** $200. Last verified 4 September 2026. Source: https://www.kommunicate.io/pricing/. Evidence: “2 AI agents included (add extra for $30/mo)”
- **Kommunicate — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.kommunicate.io/. Evidence: “Affiliate Program”