# Chatfuel vs ProProfs Chat for live chat and chatbot software

Chatfuel and ProProfs Chat are closely matched for core workflows. Both support free plan, API access, live chat, rule-based chatbot, and generative ai agent. Chatfuel has confirmed zapier, ai chatbot, and chat automation. ProProfs Chat has confirmed email inbox.

## Key decision points

- Chatfuel has confirmed zapier; zapier is not yet confirmed for ProProfs Chat.
- Chatfuel has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat.
- ProProfs Chat has confirmed email inbox; email inbox is not yet confirmed for Chatfuel.
- Chatfuel has confirmed chat automation; chat automation is not yet confirmed for ProProfs Chat.

## Choose Chatfuel if…

- Choose Chatfuel if confirmed zapier matters to you; this detail is not yet confirmed for ProProfs Chat.
- Choose Chatfuel if confirmed ai chatbot matters to you; this detail is not yet confirmed for ProProfs Chat.
- Choose Chatfuel if confirmed chat automation matters to you; this detail is not yet confirmed for ProProfs Chat.

## Choose ProProfs Chat if…

- Choose ProProfs Chat if confirmed email inbox matters to you; this detail is not yet confirmed for Chatfuel.

## Features

| Feature | Chatfuel | ProProfs Chat |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Not confirmed |
| Rule-based chatbot | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/ai-support-agent/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Email inbox | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Not confirmed |
| Human handoff | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat transcripts | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Custom branding | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Remove vendor branding | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |

## Integrations

| Feature | Chatfuel | ProProfs Chat |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shopify integration | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |
| WordPress integration | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |

## Platforms

| Feature | Chatfuel | ProProfs Chat |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |

## Technical

| Feature | Chatfuel | ProProfs Chat |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Zapier | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Not confirmed |

## Pricing

| Feature | Chatfuel | ProProfs Chat |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |

## Commercial

| Feature | Chatfuel | ProProfs Chat |
| --- | --- | --- |
| Affiliate programme | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Not confirmed |

## Evidence

- **Chatfuel — Live chat:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **ProProfs Chat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Live Chat Software That Will Delight Your Customers”
- **Chatfuel — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI sales manager”
- **Chatfuel — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Automated replies and flow builder”
- **ProProfs Chat — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.”
- **Chatfuel — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “The only AI that actually qualifies your leads”
- **ProProfs Chat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/ai-support-agent/. Evidence: “Build AI Customer Service Agents That Resolve Every Customer Issue”
- **Chatfuel — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Broadcasts and re-engagement”
- **ProProfs Chat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.”
- **Chatfuel — Chat routing:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Every reply, tagged and routed automatically”
- **ProProfs Chat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.”
- **Chatfuel — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Shared inbox for customer conversations”
- **ProProfs Chat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **ProProfs Chat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **Chatfuel — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “WhatsApp Business Solution Provider”
- **ProProfs Chat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Chatfuel — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **ProProfs Chat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Chatfuel — Instagram:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **ProProfs Chat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **Chatfuel — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Lead scoring & routing”
- **ProProfs Chat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Monitor visitors on key pages”
- **Chatfuel — Lead capture:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Funnels for lead qualification”
- **ProProfs Chat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Capture visitor details with pre-chat form”
- **Chatfuel — Chat automation:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI-powered automations”
- **Chatfuel — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI knowledge base”
- **ProProfs Chat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can also add self-help articles in chat widget for instant help.”
- **Chatfuel — Human handoff:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **ProProfs Chat — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.”
- **Chatfuel — Canned responses:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Niche-ready scripts”
- **ProProfs Chat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Operators can use features, such as canned responses in live support software to offer real-time quality answers.”
- **ProProfs Chat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Chat transcripts Store conversations with customers as transcripts”
- **ProProfs Chat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.”
- **Chatfuel — Custom branding:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Custom branding”
- **ProProfs Chat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.””
- **ProProfs Chat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “even white-label the live chat for the website by removing “Powered by ProProfs.””
- **ProProfs Chat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “Shopify Integration Build a powerful online presence with Shopify.”
- **ProProfs Chat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “WordPress Integration Create corporate websites, community forums & more.”
- **Chatfuel — API:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **ProProfs Chat — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Smart APIs That Push Chats to Your Tools”
- **Chatfuel — Zapier:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **Chatfuel — Free plan:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Free No credit card required”
- **ProProfs Chat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “FREE PLAN $0.00 forever free for a single operator”
- **Chatfuel — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Affiliate Program”