# Chatfuel vs Crisp for live chat and chatbot software

Chatfuel and Crisp are closely matched for core workflows. Both support free plan, API access, zapier, live chat, and ai chatbot. Chatfuel has confirmed rule-based chatbot and human handoff. Crisp has confirmed email inbox and telegram.

## Key decision points

- Chatfuel has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for Crisp.
- Crisp has confirmed email inbox; email inbox is not yet confirmed for Chatfuel.
- Crisp has confirmed telegram; telegram is not yet confirmed for Chatfuel.
- Chatfuel has confirmed human handoff; human handoff is not yet confirmed for Crisp.

## Choose Chatfuel if…

- Choose Chatfuel if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for Crisp.
- Choose Chatfuel if confirmed human handoff matters to you; this detail is not yet confirmed for Crisp.

## Choose Crisp if…

- Choose Crisp if confirmed email inbox matters to you; this detail is not yet confirmed for Chatfuel.
- Choose Crisp if confirmed telegram matters to you; this detail is not yet confirmed for Chatfuel.

## Features

| Feature | Chatfuel | Crisp |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Rule-based chatbot | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Not confirmed |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Email inbox | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Telegram | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Human handoff | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Not confirmed |
| Canned responses | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat transcripts | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Custom branding | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Not confirmed |
| Remove vendor branding | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Integrations

| Feature | Chatfuel | Crisp |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Shopify integration | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WordPress integration | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Platforms

| Feature | Chatfuel | Crisp |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Technical

| Feature | Chatfuel | Crisp |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Webhooks | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Zapier | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Pricing

| Feature | Chatfuel | Crisp |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Commercial

| Feature | Chatfuel | Crisp |
| --- | --- | --- |
| Affiliate programme | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) | Not confirmed |

## Evidence

- **Chatfuel — Live chat:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **Crisp — Live chat:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Chat Widget Instantly support leads and customers with a chat widget”
- **Chatfuel — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI sales manager”
- **Crisp — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “AI Chatbot”
- **Chatfuel — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Automated replies and flow builder”
- **Chatfuel — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “The only AI that actually qualifies your leads”
- **Crisp — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Hugo Your best AI support agent teammate.”
- **Chatfuel — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Broadcasts and re-engagement”
- **Crisp — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Proactive chat messages”
- **Chatfuel — Chat routing:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Every reply, tagged and routed automatically”
- **Crisp — Chat routing:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Routing rules & Assignment”
- **Chatfuel — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Shared inbox for customer conversations”
- **Crisp — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Shared Inbox Centralize all your inbound messages”
- **Crisp — Email inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Shared email inbox Manage all customer emails in one collaborative inbox.”
- **Chatfuel — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “WhatsApp Business Solution Provider”
- **Crisp — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to WhatsApp Business messages in your Crisp inbox.”
- **Chatfuel — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **Crisp — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.”
- **Chatfuel — Instagram:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **Crisp — Instagram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Reply to your Instagram Direct Messages and stories from Crisp dashboard.”
- **Crisp — Telegram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Telegram messages straight in your Crisp Inbox.”
- **Chatfuel — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Lead scoring & routing”
- **Crisp — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “See all your active website visitors in real time and start conversations. Live Geolocation map”
- **Chatfuel — Lead capture:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Funnels for lead qualification”
- **Crisp — Lead capture:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Contact form”
- **Chatfuel — Chat automation:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI-powered automations”
- **Crisp — Chat automation:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Automations Craft tailor-made automated internal workflows”
- **Chatfuel — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI knowledge base”
- **Crisp — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Knowledge Base Let your users search for answers themselves”
- **Chatfuel — Human handoff:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **Chatfuel — Canned responses:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Niche-ready scripts”
- **Crisp — Canned responses:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Canned responses”
- **Crisp — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Conversation transcript”
- **Crisp — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Mobile Apps”
- **Chatfuel — Custom branding:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Custom branding”
- **Crisp — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Get rid of the Crisp watermark 'We run on Crisp'. White labelling”
- **Crisp — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify”
- **Crisp — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Easily install the Crisp chat widget on your WordPress website.”
- **Chatfuel — API:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **Crisp — API:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Access Crisp APIs to build custom integrations and automate workflows.”
- **Crisp — Webhooks:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Webhook actions”
- **Chatfuel — Zapier:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **Crisp — Zapier:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Connect Crisp with more than 2000+ other apps without writing a line of code. Zapier”
- **Chatfuel — Free plan:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Free No credit card required”
- **Crisp — Free plan:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Free Forever Use Crisp for free”
- **Chatfuel — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Affiliate Program”