# ChatBot vs ProProfs Chat for live chat and chatbot software

ChatBot and ProProfs Chat are closely matched for core workflows. Both support API access, live chat, generative ai agent, proactive messages, and chat routing. ChatBot has confirmed ai chatbot. ProProfs Chat has confirmed free plan, rule-based chatbot, and instagram.

## Key decision points

- ProProfs Chat has confirmed free plan; free plan is not yet confirmed for ChatBot.
- ChatBot has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat.
- ProProfs Chat has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for ChatBot.
- ProProfs Chat has confirmed instagram; instagram is not yet confirmed for ChatBot.

## Choose ChatBot if…

- Choose ChatBot if confirmed ai chatbot matters to you; this detail is not yet confirmed for ProProfs Chat.

## Choose ProProfs Chat if…

- Choose ProProfs Chat if confirmed free plan matters to you; this detail is not yet confirmed for ChatBot.
- Choose ProProfs Chat if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for ChatBot.
- Choose ProProfs Chat if confirmed instagram matters to you; this detail is not yet confirmed for ChatBot.

## Features

| Feature | ChatBot | ProProfs Chat |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.chatbot.com/)) | Not confirmed |
| Rule-based chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.chatbot.com/ai/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/ai-support-agent/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Instagram | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Visitor tracking | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Not confirmed |
| Human handoff | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.chatbot.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/helpdesk/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.chatbot.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |

## Integrations

| Feature | ChatBot | ProProfs Chat |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/ai/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |

## Platforms

| Feature | ChatBot | ProProfs Chat |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |

## Technical

| Feature | ChatBot | ProProfs Chat |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Not confirmed |

## Pricing

| Feature | ChatBot | ProProfs Chat |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |

## Evidence

- **ChatBot — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “LiveChat Improve your customer services working side by side with a bot.”
- **ProProfs Chat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Live Chat Software That Will Delight Your Customers”
- **ChatBot — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/. Evidence: “AI chatbot that helps your customers and grows your sales”
- **ProProfs Chat — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.”
- **ChatBot — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/ai/. Evidence: “This AI chatbot for customer service combines machine learning, natural language processing, and generative AI”
- **ProProfs Chat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/ai-support-agent/. Evidence: “Build AI Customer Service Agents That Resolve Every Customer Issue”
- **ChatBot — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Campaigns let the widget open on its own, triggered by the page, the time spent, or what a visitor just did”
- **ProProfs Chat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.”
- **ChatBot — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Route chats to the right people WhatsApp conversations get their own views, so the right team picks up the right chats.”
- **ProProfs Chat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.”
- **ChatBot — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Every conversation in one inbox WhatsApp is one channel in Text, not a separate tool with its own login.”
- **ProProfs Chat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **ChatBot — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Email Arrives as a ticket your team can assign and answer.”
- **ProProfs Chat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **ChatBot — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “WhatsApp chatbot for Business: AI That Sells”
- **ProProfs Chat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **ChatBot — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Facebook Messenger Connect ChatBot.com with your Facebook fan pages to automate your chats.”
- **ProProfs Chat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **ProProfs Chat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **ProProfs Chat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Monitor visitors on key pages”
- **ChatBot — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Turns chats into leads It gathers names and emails as the talk unfolds, then passes warm contacts to your team.”
- **ProProfs Chat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Capture visitor details with pre-chat form”
- **ChatBot — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “WhatsApp automation that works while you sleep Answers, routing, and follow-ups run on their own.”
- **ChatBot — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/ai/. Evidence: “Knowledge hub Choose which knowledge sources your AI agent uses.”
- **ProProfs Chat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can also add self-help articles in chat widget for instant help.”
- **ChatBot — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Calls in your team When a person should take over, the chat moves across carrying every message so far.”
- **ProProfs Chat — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.”
- **ChatBot — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/pricing/. Evidence: “Shared canned responses”
- **ProProfs Chat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Operators can use features, such as canned responses in live support software to offer real-time quality answers.”
- **ChatBot — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/helpdesk/. Evidence: “With the LiveChat integration also running, the chat transcript can be attached as well.”
- **ProProfs Chat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Chat transcripts Store conversations with customers as transcripts”
- **ProProfs Chat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.”
- **ChatBot — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Match your brand. Pick a light or dark theme, set your colors and background, and add your logo and avatar.”
- **ProProfs Chat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.””
- **ChatBot — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/pricing/. Evidence: “White-label widget”
- **ProProfs Chat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “even white-label the live chat for the website by removing “Powered by ProProfs.””
- **ChatBot — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Shopify Offer 24/7 personalized customer service and drive sales performance.”
- **ProProfs Chat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “Shopify Integration Build a powerful online presence with Shopify.”
- **ChatBot — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “WordPress Integrate ChatBot.com with your WordPress page in seconds.”
- **ProProfs Chat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “WordPress Integration Create corporate websites, community forums & more.”
- **ChatBot — API:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Use a Workflow to call any external API”
- **ProProfs Chat — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Smart APIs That Push Chats to Your Tools”
- **ChatBot — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Connect 1,000s of tools with webhooks”
- **ProProfs Chat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “FREE PLAN $0.00 forever free for a single operator”