# ChatBot vs JivoChat for live chat and chatbot software

ChatBot and JivoChat are closely matched for core workflows. Both support API access, live chat, ai chatbot, proactive messages, and chat routing. ChatBot has confirmed generative ai agent. JivoChat has confirmed free plan, instagram, and telegram.

## Key decision points

- JivoChat has confirmed free plan; free plan is not yet confirmed for ChatBot.
- ChatBot has confirmed generative ai agent; generative ai agent is not yet confirmed for JivoChat.
- JivoChat has confirmed instagram; instagram is not yet confirmed for ChatBot.
- JivoChat has confirmed telegram; telegram is not yet confirmed for ChatBot.

## Choose ChatBot if…

- Choose ChatBot if confirmed generative ai agent matters to you; this detail is not yet confirmed for JivoChat.

## Choose JivoChat if…

- Choose JivoChat if confirmed free plan matters to you; this detail is not yet confirmed for ChatBot.
- Choose JivoChat if confirmed instagram matters to you; this detail is not yet confirmed for ChatBot.
- Choose JivoChat if confirmed telegram matters to you; this detail is not yet confirmed for ChatBot.

## Features

| Feature | ChatBot | JivoChat |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.chatbot.com/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.chatbot.com/ai/)) | Not confirmed |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/email/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Instagram | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Telegram | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Visitor tracking | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Human handoff | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Not confirmed |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.chatbot.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/helpdesk/)) | Not confirmed |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.chatbot.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) |

## Integrations

| Feature | ChatBot | JivoChat |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/ai/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/customer-support/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/help/)) |

## Platforms

| Feature | ChatBot | JivoChat |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |

## Technical

| Feature | ChatBot | JivoChat |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.jivochat.com/features/)) |

## Pricing

| Feature | ChatBot | JivoChat |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/pricing/)) |

## Commercial

| Feature | ChatBot | JivoChat |
| --- | --- | --- |
| Affiliate programme | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jivochat.com/)) |

## Evidence

- **ChatBot — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “LiveChat Improve your customer services working side by side with a bot.”
- **JivoChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Live Chat for Websites”
- **ChatBot — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/. Evidence: “AI chatbot that helps your customers and grows your sales”
- **JivoChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “AI agent Handle frequently asked questions automatically”
- **ChatBot — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/ai/. Evidence: “This AI chatbot for customer service combines machine learning, natural language processing, and generative AI”
- **ChatBot — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Campaigns let the widget open on its own, triggered by the page, the time spent, or what a visitor just did”
- **JivoChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Proactive chat invitations The chat popup encourages visitors to engage in a dialogue and stay on site”
- **ChatBot — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Route chats to the right people WhatsApp conversations get their own views, so the right team picks up the right chats.”
- **JivoChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “Chat Routing”
- **ChatBot — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Every conversation in one inbox WhatsApp is one channel in Text, not a separate tool with its own login.”
- **JivoChat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Bring all the contact channels to one location: live chat, social media, messengers, and phone calls.”
- **ChatBot — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Email Arrives as a ticket your team can assign and answer.”
- **JivoChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/email/. Evidence: “Connect your email to JivoChat”
- **ChatBot — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “WhatsApp chatbot for Business: AI That Sells”
- **JivoChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “WhatsApp”
- **ChatBot — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Facebook Messenger Connect ChatBot.com with your Facebook fan pages to automate your chats.”
- **JivoChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Facebook”
- **JivoChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Instagram”
- **JivoChat — Telegram:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Telegram”
- **JivoChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Watch the visitors in real time: who they are, where they come from and what they are looking for.”
- **ChatBot — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Turns chats into leads It gathers names and emails as the talk unfolds, then passes warm contacts to your team.”
- **JivoChat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “Collecting contacts Set up a form to collect visitor contacts through the chat or social media to expand your customer base”
- **ChatBot — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “WhatsApp automation that works while you sleep Answers, routing, and follow-ups run on their own.”
- **JivoChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Resolve up to 80% of conversations automatically with AI Agent”
- **ChatBot — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/ai/. Evidence: “Knowledge hub Choose which knowledge sources your AI agent uses.”
- **JivoChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Self-learns from your website data, knowledge base, and other key sources — automatically”
- **ChatBot — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Calls in your team When a person should take over, the chat moves across carrying every message so far.”
- **ChatBot — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/pricing/. Evidence: “Shared canned responses”
- **JivoChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/customer-support/. Evidence: “Canned responses Load up your response templates — then use battle-tested scripts with a single click”
- **ChatBot — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/helpdesk/. Evidence: “With the LiveChat integration also running, the chat transcript can be attached as well.”
- **JivoChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Download mobile apps”
- **ChatBot — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Match your brand. Pick a light or dark theme, set your colors and background, and add your logo and avatar.”
- **JivoChat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **ChatBot — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/pricing/. Evidence: “White-label widget”
- **JivoChat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to disable the JivoChat logo on the widget button”
- **ChatBot — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Shopify Offer 24/7 personalized customer service and drive sales performance.”
- **JivoChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to Install the Chat Code on Shopify”
- **ChatBot — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “WordPress Integrate ChatBot.com with your WordPress page in seconds.”
- **JivoChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/help/. Evidence: “How to install the chat code on Wordpress”
- **ChatBot — API:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Use a Workflow to call any external API”
- **JivoChat — API:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “API for developers Use the already developed code to embed the chat solution on your website or web app. Web API ↗”
- **ChatBot — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Connect 1,000s of tools with webhooks”
- **JivoChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/features/. Evidence: “JavaScript API & Webhooks Choose what information you want to receive about users and chat.”
- **JivoChat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/pricing/. Evidence: “FREE Free Attend to customers via chat and social networks in a single application $0”
- **JivoChat — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.jivochat.com/. Evidence: “Affiliate program”