# ChatBot vs Crisp for live chat and chatbot software

ChatBot and Crisp are closely matched for core workflows. Both support API access, live chat, ai chatbot, generative ai agent, and proactive messages. Crisp has confirmed free plan, zapier, instagram, and telegram.

## Key decision points

- Crisp has confirmed free plan; free plan is not yet confirmed for ChatBot.
- Crisp has confirmed zapier; zapier is not yet confirmed for ChatBot.
- Crisp has confirmed instagram; instagram is not yet confirmed for ChatBot.
- Crisp has confirmed telegram; telegram is not yet confirmed for ChatBot.

## Choose Crisp if…

- Choose Crisp if confirmed free plan matters to you; this detail is not yet confirmed for ChatBot.
- Choose Crisp if confirmed zapier matters to you; this detail is not yet confirmed for ChatBot.
- Choose Crisp if confirmed instagram matters to you; this detail is not yet confirmed for ChatBot.
- Choose Crisp if confirmed telegram matters to you; this detail is not yet confirmed for ChatBot.

## Features

| Feature | ChatBot | Crisp |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.chatbot.com/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.chatbot.com/ai/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Instagram | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Telegram | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Visitor tracking | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Human handoff | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Not confirmed |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.chatbot.com/pricing/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/helpdesk/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Not confirmed |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.chatbot.com/pricing/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Integrations

| Feature | ChatBot | Crisp |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/ai/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Platforms

| Feature | ChatBot | Crisp |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Technical

| Feature | ChatBot | Crisp |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Pricing

| Feature | ChatBot | Crisp |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://crisp.chat/en/pricing/)) |

## Evidence

- **ChatBot — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “LiveChat Improve your customer services working side by side with a bot.”
- **Crisp — Live chat:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Chat Widget Instantly support leads and customers with a chat widget”
- **ChatBot — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/. Evidence: “AI chatbot that helps your customers and grows your sales”
- **Crisp — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “AI Chatbot”
- **ChatBot — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/ai/. Evidence: “This AI chatbot for customer service combines machine learning, natural language processing, and generative AI”
- **Crisp — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Hugo Your best AI support agent teammate.”
- **ChatBot — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Campaigns let the widget open on its own, triggered by the page, the time spent, or what a visitor just did”
- **Crisp — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Proactive chat messages”
- **ChatBot — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Route chats to the right people WhatsApp conversations get their own views, so the right team picks up the right chats.”
- **Crisp — Chat routing:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Routing rules & Assignment”
- **ChatBot — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Every conversation in one inbox WhatsApp is one channel in Text, not a separate tool with its own login.”
- **Crisp — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Shared Inbox Centralize all your inbound messages”
- **ChatBot — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Email Arrives as a ticket your team can assign and answer.”
- **Crisp — Email inbox:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Shared email inbox Manage all customer emails in one collaborative inbox.”
- **ChatBot — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “WhatsApp chatbot for Business: AI That Sells”
- **Crisp — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to WhatsApp Business messages in your Crisp inbox.”
- **ChatBot — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Facebook Messenger Connect ChatBot.com with your Facebook fan pages to automate your chats.”
- **Crisp — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Facebook Messenger messages straight in your Crisp Inbox.”
- **Crisp — Instagram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Reply to your Instagram Direct Messages and stories from Crisp dashboard.”
- **Crisp — Telegram:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Receive and reply to Telegram messages straight in your Crisp Inbox.”
- **Crisp — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “See all your active website visitors in real time and start conversations. Live Geolocation map”
- **ChatBot — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Turns chats into leads It gathers names and emails as the talk unfolds, then passes warm contacts to your team.”
- **Crisp — Lead capture:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Contact form”
- **ChatBot — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “WhatsApp automation that works while you sleep Answers, routing, and follow-ups run on their own.”
- **Crisp — Chat automation:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Automations Craft tailor-made automated internal workflows”
- **ChatBot — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/ai/. Evidence: “Knowledge hub Choose which knowledge sources your AI agent uses.”
- **Crisp — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/. Evidence: “Knowledge Base Let your users search for answers themselves”
- **ChatBot — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Calls in your team When a person should take over, the chat moves across carrying every message so far.”
- **ChatBot — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/pricing/. Evidence: “Shared canned responses”
- **Crisp — Canned responses:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Canned responses”
- **ChatBot — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/helpdesk/. Evidence: “With the LiveChat integration also running, the chat transcript can be attached as well.”
- **Crisp — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Conversation transcript”
- **Crisp — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Mobile Apps”
- **ChatBot — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Match your brand. Pick a light or dark theme, set your colors and background, and add your logo and avatar.”
- **ChatBot — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/pricing/. Evidence: “White-label widget”
- **Crisp — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Get rid of the Crisp watermark 'We run on Crisp'. White labelling”
- **ChatBot — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Shopify Offer 24/7 personalized customer service and drive sales performance.”
- **Crisp — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Sync e-commerce data with your Crisp Inbox to benefit from dedicated features. Shopify”
- **ChatBot — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “WordPress Integrate ChatBot.com with your WordPress page in seconds.”
- **Crisp — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Easily install the Crisp chat widget on your WordPress website.”
- **ChatBot — API:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Use a Workflow to call any external API”
- **Crisp — API:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Access Crisp APIs to build custom integrations and automate workflows.”
- **ChatBot — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Connect 1,000s of tools with webhooks”
- **Crisp — Webhooks:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Webhook actions”
- **Crisp — Zapier:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Connect Crisp with more than 2000+ other apps without writing a line of code. Zapier”
- **Crisp — Free plan:** Yes. Last verified 4 September 2026. Source: https://crisp.chat/en/pricing/. Evidence: “Free Forever Use Crisp for free”