# ChatBot vs Chatfuel for live chat and chatbot software

ChatBot and Chatfuel are closely matched for core workflows. Both support API access, live chat, ai chatbot, generative ai agent, and proactive messages. ChatBot has confirmed email inbox. Chatfuel has confirmed free plan, zapier, and rule-based chatbot.

## Key decision points

- Chatfuel has confirmed free plan; free plan is not yet confirmed for ChatBot.
- Chatfuel has confirmed zapier; zapier is not yet confirmed for ChatBot.
- Chatfuel has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for ChatBot.
- ChatBot has confirmed email inbox; email inbox is not yet confirmed for Chatfuel.

## Choose ChatBot if…

- Choose ChatBot if confirmed email inbox matters to you; this detail is not yet confirmed for Chatfuel.

## Choose Chatfuel if…

- Choose Chatfuel if confirmed free plan matters to you; this detail is not yet confirmed for ChatBot.
- Choose Chatfuel if confirmed zapier matters to you; this detail is not yet confirmed for ChatBot.
- Choose Chatfuel if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for ChatBot.

## Features

| Feature | ChatBot | Chatfuel |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.chatbot.com/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Rule-based chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.chatbot.com/ai/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Not confirmed |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Instagram | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Visitor tracking | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Lead capture | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/whatsapp/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Human handoff | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.chatbot.com/pricing/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/helpdesk/)) | Not confirmed |
| Custom branding | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/chat-widget/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |
| Remove vendor branding | Yes (verified 4 September 2026; [source](https://www.chatbot.com/pricing/)) | Not confirmed |

## Integrations

| Feature | ChatBot | Chatfuel |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/ai/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Not confirmed |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Not confirmed |

## Technical

| Feature | ChatBot | Chatfuel |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.chatbot.com/integrations/)) | Not confirmed |
| Zapier | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |

## Pricing

| Feature | ChatBot | Chatfuel |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/pricing)) |

## Commercial

| Feature | ChatBot | Chatfuel |
| --- | --- | --- |
| Affiliate programme | Not confirmed | Yes (verified 4 September 2026; [source](https://chatfuel.com/)) |

## Evidence

- **ChatBot — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “LiveChat Improve your customer services working side by side with a bot.”
- **Chatfuel — Live chat:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **ChatBot — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/. Evidence: “AI chatbot that helps your customers and grows your sales”
- **Chatfuel — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI sales manager”
- **Chatfuel — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Automated replies and flow builder”
- **ChatBot — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/ai/. Evidence: “This AI chatbot for customer service combines machine learning, natural language processing, and generative AI”
- **Chatfuel — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “The only AI that actually qualifies your leads”
- **ChatBot — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Campaigns let the widget open on its own, triggered by the page, the time spent, or what a visitor just did”
- **Chatfuel — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Broadcasts and re-engagement”
- **ChatBot — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Route chats to the right people WhatsApp conversations get their own views, so the right team picks up the right chats.”
- **Chatfuel — Chat routing:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Every reply, tagged and routed automatically”
- **ChatBot — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Every conversation in one inbox WhatsApp is one channel in Text, not a separate tool with its own login.”
- **Chatfuel — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Shared inbox for customer conversations”
- **ChatBot — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “Email Arrives as a ticket your team can assign and answer.”
- **ChatBot — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “WhatsApp chatbot for Business: AI That Sells”
- **Chatfuel — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “WhatsApp Business Solution Provider”
- **ChatBot — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Facebook Messenger Connect ChatBot.com with your Facebook fan pages to automate your chats.”
- **Chatfuel — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **Chatfuel — Instagram:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Instagram, Facebook and WhatsApp automations”
- **Chatfuel — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Lead scoring & routing”
- **ChatBot — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Turns chats into leads It gathers names and emails as the talk unfolds, then passes warm contacts to your team.”
- **Chatfuel — Lead capture:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Funnels for lead qualification”
- **ChatBot — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/whatsapp/. Evidence: “WhatsApp automation that works while you sleep Answers, routing, and follow-ups run on their own.”
- **Chatfuel — Chat automation:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI-powered automations”
- **ChatBot — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/ai/. Evidence: “Knowledge hub Choose which knowledge sources your AI agent uses.”
- **Chatfuel — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “AI knowledge base”
- **ChatBot — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Calls in your team When a person should take over, the chat moves across carrying every message so far.”
- **Chatfuel — Human handoff:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Your team can handle live conversations and follow up when automation needs a human.”
- **ChatBot — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/pricing/. Evidence: “Shared canned responses”
- **Chatfuel — Canned responses:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Niche-ready scripts”
- **ChatBot — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/helpdesk/. Evidence: “With the LiveChat integration also running, the chat transcript can be attached as well.”
- **ChatBot — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/chat-widget/. Evidence: “Match your brand. Pick a light or dark theme, set your colors and background, and add your logo and avatar.”
- **Chatfuel — Custom branding:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Custom branding”
- **ChatBot — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/pricing/. Evidence: “White-label widget”
- **ChatBot — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Shopify Offer 24/7 personalized customer service and drive sales performance.”
- **ChatBot — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “WordPress Integrate ChatBot.com with your WordPress page in seconds.”
- **ChatBot — API:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Use a Workflow to call any external API”
- **Chatfuel — API:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **ChatBot — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.chatbot.com/integrations/. Evidence: “Connect 1,000s of tools with webhooks”
- **Chatfuel — Zapier:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “You can connect tools like Google Sheets, Zapier, Stripe and Chatfuel API.”
- **Chatfuel — Free plan:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/pricing. Evidence: “Free No credit card required”
- **Chatfuel — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://chatfuel.com/. Evidence: “Affiliate Program”