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Recommended software

Best live chat with an API

Chatfuel and Landbot jointly meet the verified criteria for the top score of 18/18. They form a joint-leading shortlist; the evidence does not identify a single winner.

Ranked products

  1. Chatfuel

    Chatfuel is in the joint-leading shortlist because:

    • Chatfuel supports API.
    • Chatfuel supports live chat.
    • Chatfuel supports AI chatbot.
    • Chatfuel supports rule-based chatbot.

    Score: 18/18 · verified criteria: 4/4

  2. Landbot

    Landbot is in the joint-leading shortlist because:

    • Landbot supports API.
    • Landbot supports live chat.
    • Landbot supports AI chatbot.
    • Landbot supports rule-based chatbot.

    Score: 18/18 · verified criteria: 4/4

  3. ChatBot

    ChatBot shares 3rd place because:

    • ChatBot supports API.
    • ChatBot supports live chat.
    • ChatBot supports AI chatbot.

    Score: 15/18 · verified criteria: 3/4

  4. Crisp

    Crisp shares 3rd place because:

    • Crisp supports API.
    • Crisp supports live chat.
    • Crisp supports AI chatbot.

    Score: 15/18 · verified criteria: 3/4

  5. JivoChat

    JivoChat shares 3rd place because:

    • JivoChat supports API.
    • JivoChat supports live chat.
    • JivoChat supports AI chatbot.

    Score: 15/18 · verified criteria: 3/4

  6. Kommunicate

    Kommunicate shares 3rd place because:

    • Kommunicate supports API.
    • Kommunicate supports live chat.
    • Kommunicate supports AI chatbot.

    Score: 15/18 · verified criteria: 3/4

  7. LiveChat

    LiveChat shares 3rd place because:

    • LiveChat supports API.
    • LiveChat supports live chat.
    • LiveChat supports AI chatbot.

    Score: 15/18 · verified criteria: 3/4

  8. ProProfs Chat

    ProProfs Chat shares 3rd place because:

    • ProProfs Chat supports API.
    • ProProfs Chat supports live chat.
    • ProProfs Chat supports rule-based chatbot.

    Score: 15/18 · verified criteria: 3/4

  9. Tidio

    Tidio shares 3rd place because:

    • Tidio supports API.
    • Tidio supports live chat.
    • Tidio supports AI chatbot.

    Score: 15/18 · verified criteria: 3/4

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Verified criteria used for this ranking
CriterionWeightChatfuelLandbotChatBotCrispJivoChatKommunicateLiveChatProProfs ChatTidio
API9Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026
Live chat3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026
AI chatbot3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Not confirmedYes (+3 points)Source · verified 4 September 2026
Rule-based chatbot3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Not confirmedNot confirmedNot confirmedNot confirmedNot confirmedYes (+3 points)Source · verified 4 September 2026Not confirmed

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version