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Best live chat for small businesses

Chatfuel and Landbot jointly meet the verified criteria for the top score of 27/27. They form a joint-leading shortlist; the evidence does not identify a single winner.

Ranked products

  1. Chatfuel

    Chatfuel is in the joint-leading shortlist because:

    • Chatfuel supports shared inbox.
    • Chatfuel supports live chat.
    • Chatfuel supports AI chatbot.
    • Chatfuel supports rule-based chatbot.
    • Chatfuel supports generative AI agent.

    Score: 27/27 · verified criteria: 5/5

  2. Landbot

    Landbot is in the joint-leading shortlist because:

    • Landbot supports shared inbox.
    • Landbot supports live chat.
    • Landbot supports AI chatbot.
    • Landbot supports rule-based chatbot.
    • Landbot supports generative AI agent.

    Score: 27/27 · verified criteria: 5/5

  3. ChatBot

    ChatBot shares 3rd place because:

    • ChatBot supports shared inbox.
    • ChatBot supports live chat.
    • ChatBot supports AI chatbot.
    • ChatBot supports generative AI agent.

    Score: 24/27 · verified criteria: 4/5

  4. Crisp

    Crisp shares 3rd place because:

    • Crisp supports shared inbox.
    • Crisp supports live chat.
    • Crisp supports AI chatbot.
    • Crisp supports generative AI agent.

    Score: 24/27 · verified criteria: 4/5

  5. ProProfs Chat

    ProProfs Chat shares 3rd place because:

    • ProProfs Chat supports shared inbox.
    • ProProfs Chat supports live chat.
    • ProProfs Chat supports rule-based chatbot.
    • ProProfs Chat supports generative AI agent.

    Score: 24/27 · verified criteria: 4/5

  6. JivoChat

    JivoChat ranks 6th because:

    • JivoChat supports shared inbox.
    • JivoChat supports live chat.
    • JivoChat supports AI chatbot.

    Score: 21/27 · verified criteria: 3/5

  7. Botsify

    Botsify shares 7th place because:

    • Botsify supports live chat.
    • Botsify supports AI chatbot.
    • Botsify supports generative AI agent.

    Score: 12/27 · verified criteria: 3/5

  8. Kommunicate

    Kommunicate shares 7th place because:

    • Kommunicate supports live chat.
    • Kommunicate supports AI chatbot.
    • Kommunicate supports generative AI agent.

    Score: 12/27 · verified criteria: 3/5

  9. LiveChat

    LiveChat shares 7th place because:

    • LiveChat supports live chat.
    • LiveChat supports AI chatbot.
    • LiveChat supports generative AI agent.

    Score: 12/27 · verified criteria: 3/5

  10. Smartsupp

    Smartsupp shares 7th place because:

    • Smartsupp supports live chat.
    • Smartsupp supports AI chatbot.
    • Smartsupp supports generative AI agent.

    Score: 12/27 · verified criteria: 3/5

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Verified criteria used for this ranking
CriterionWeightChatfuelLandbotChatBotCrispProProfs ChatJivoChatBotsifyKommunicateLiveChatSmartsupp
Shared inbox12Yes (+12 points)Source · verified 4 September 2026Yes (+12 points)Source · verified 4 September 2026Yes (+12 points)Source · verified 4 September 2026Yes (+12 points)Source · verified 4 September 2026Yes (+12 points)Source · verified 4 September 2026Yes (+12 points)Source · verified 4 September 2026Not confirmedNot confirmedNot confirmedNot confirmed
Live chat6Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026
AI chatbot3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Not confirmedYes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026
Rule-based chatbot3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Not confirmedNot confirmedYes (+3 points)Source · verified 4 September 2026Not confirmedNot confirmedNot confirmedNot confirmedNot confirmed
Generative AI agent3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Not confirmedYes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version