Best live chat for ecommerce

Ranked products

1. Landbot

   Landbot ranks 1st because:

   • Landbot integrates with Shopify.
   • Landbot supports live chat.
   • Landbot supports AI chatbot.
   • Landbot supports rule-based chatbot.
   • Landbot supports generative AI agent.

   Score: 27/27 · verified criteria: 5/5

2. Botsify

   Botsify shares 2nd place because:

   • Botsify integrates with Shopify.
   • Botsify supports live chat.
   • Botsify supports AI chatbot.
   • Botsify supports generative AI agent.

   Score: 24/27 · verified criteria: 4/5

3. ChatBot

   ChatBot shares 2nd place because:

   • ChatBot integrates with Shopify.
   • ChatBot supports live chat.
   • ChatBot supports AI chatbot.
   • ChatBot supports generative AI agent.

   Score: 24/27 · verified criteria: 4/5

4. Crisp

   Crisp shares 2nd place because:

   • Crisp integrates with Shopify.
   • Crisp supports live chat.
   • Crisp supports AI chatbot.
   • Crisp supports generative AI agent.

   Score: 24/27 · verified criteria: 4/5

5. Kommunicate

   Kommunicate shares 2nd place because:

   • Kommunicate integrates with Shopify.
   • Kommunicate supports live chat.
   • Kommunicate supports AI chatbot.
   • Kommunicate supports generative AI agent.

   Score: 24/27 · verified criteria: 4/5

6. LiveChat

   LiveChat shares 2nd place because:

   • LiveChat integrates with Shopify.
   • LiveChat supports live chat.
   • LiveChat supports AI chatbot.
   • LiveChat supports generative AI agent.

   Score: 24/27 · verified criteria: 4/5

7. ProProfs Chat

   ProProfs Chat shares 2nd place because:

   • ProProfs Chat integrates with Shopify.
   • ProProfs Chat supports live chat.
   • ProProfs Chat supports rule-based chatbot.
   • ProProfs Chat supports generative AI agent.

   Score: 24/27 · verified criteria: 4/5

8. Smartsupp

   Smartsupp shares 2nd place because:

   • Smartsupp integrates with Shopify.
   • Smartsupp supports live chat.
   • Smartsupp supports AI chatbot.
   • Smartsupp supports generative AI agent.

   Score: 24/27 · verified criteria: 4/5

9. JivoChat

   JivoChat shares 9th place because:

   • JivoChat integrates with Shopify.
   • JivoChat supports live chat.
   • JivoChat supports AI chatbot.

   Score: 21/27 · verified criteria: 3/5

10. Tidio

    Tidio shares 9th place because:

    • Tidio integrates with Shopify.
    • Tidio supports live chat.
    • Tidio supports AI chatbot.

    Score: 21/27 · verified criteria: 3/5

11. Chatfuel

    Chatfuel ranks 11th because:

    • Chatfuel supports live chat.
    • Chatfuel supports AI chatbot.
    • Chatfuel supports rule-based chatbot.
    • Chatfuel supports generative AI agent.

    Score: 15/27 · verified criteria: 4/5

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version