# Zoho Desk for help desk software

Zoho Desk supports email ticketing. A trial is available.

## Zoho Desk at a glance

| Fact | Zoho Desk |
| --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) |

## UK pricing

Zoho Desk's verified starting price is INR420 user monthly.

Last verified: 4 September 2026  
Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage  
Evidence: “Express ₹ 420 /user/month billed annually”  

## Does Zoho Desk offer email ticketing?

Yes. Zoho Desk offers email ticketing.

Last verified: 4 September 2026  
Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage  
Evidence: “Email Support your customers across multiple email channels.”  

## Does Zoho Desk offer shared inbox?

Yes. Zoho Desk offers shared inbox.

Last verified: 4 September 2026  
Source: https://www.zoho.com/desk/  
Evidence: “All your support conversations, one tidy inbox Bring customer conversations from every channel, organized in one contextual workspace.”  

## Does Zoho Desk offer live chat?

Yes. Zoho Desk offers live chat.

Last verified: 4 September 2026  
Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage  
Evidence: “Business Messaging Embed a live chat widget on your website or app to engage in real-time conversations with logged-in customers and seamlessly convert chats into support tickets.”  

## Does Zoho Desk offer phone support?

Yes. Zoho Desk offers phone support.

Last verified: 4 September 2026  
Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage  
Evidence: “Telephony Integrate with leading telephony providers and set up a toll-free number to provide inbound and outbound phone support to your customers.”  

## Does Zoho Desk offer whatsapp support?

Yes. Zoho Desk offers whatsapp support.

Last verified: 4 September 2026  
Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage  
Evidence: “Instant messaging Communicate with customers on WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat, and Line from Zoho Desk's Instant Messaging module.”  

## Does Zoho Desk offer social media support?

Yes. Zoho Desk offers social media support.

Last verified: 4 September 2026  
Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage  
Evidence: “Social media Respond to brand mentions and support tickets received from Instagram, Facebook, and X using Zoho Desk's social media module.”  

## Does Zoho Desk offer api?

Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.

## Sources

- [Zoho Desk Pricing & Editions | Flexible free trial](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage) — Zoho Desk; accessed 2026-09-04.
- [AI customer service software for every business | Zoho Desk](https://www.zoho.com/desk/) — Zoho Desk; accessed 2026-09-04.

Canonical vendor URL: https://www.zoho.com/desk/