# ProProfs Help Desk for help desk software

ProProfs Help Desk supports email ticketing. A trial is available.

## ProProfs Help Desk at a glance

| Fact | ProProfs Help Desk |
| --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |

## UK pricing

ProProfs Help Desk's verified starting price is $0.

Last verified: 4 September 2026  
Source: https://www.proprofsdesk.com/pricing/  
Evidence: “FREE PLAN $0.00 single agent /forever free”  

## Does ProProfs Help Desk offer email ticketing?

Yes. ProProfs Help Desk offers email ticketing.

Last verified: 4 September 2026  
Source: https://www.proprofsdesk.com/pricing/  
Evidence: “Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket”  

## Does ProProfs Help Desk offer shared inbox?

Yes. ProProfs Help Desk offers shared inbox.

Last verified: 4 September 2026  
Source: https://www.proprofsdesk.com/  
Evidence: “One Inbox for Seamless Collaboration”  

## Does ProProfs Help Desk offer live chat?

Yes. ProProfs Help Desk offers live chat.

Last verified: 4 September 2026  
Source: https://www.proprofsdesk.com/  
Evidence: “Live Chat for instant support”  

## Does ProProfs Help Desk offer phone support?

Yes. ProProfs Help Desk offers phone support.

Last verified: 4 September 2026  
Source: https://www.proprofsdesk.com/  
Evidence: “We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.”  

## Does ProProfs Help Desk offer whatsapp support?

Yes. ProProfs Help Desk offers whatsapp support.

Last verified: 4 September 2026  
Source: https://www.proprofsdesk.com/pricing/  
Evidence: “Omnichannel (WhatsApp, Facebook & more)”  

## Does ProProfs Help Desk offer social media support?

Yes. ProProfs Help Desk offers social media support.

Last verified: 4 September 2026  
Source: https://www.proprofsdesk.com/  
Evidence: “Create tickets from Facebook DMs & web forms”  

## Does ProProfs Help Desk offer api?

Yes. ProProfs Help Desk offers api.

Last verified: 4 September 2026  
Source: https://www.proprofsdesk.com/pricing/  
Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints”  

## Sources

- [Help Desk Ticketing Software Cost & Pricing Plans](https://www.proprofsdesk.com/pricing/) — ProProfs Help Desk; accessed 2026-09-04.
- [ProProfs Help Desk Software | AI-Powered Ticketing & Support](https://www.proprofsdesk.com/) — ProProfs Help Desk; accessed 2026-09-04.
- [Help Desk Integrations | Connect Your Favorite Tools With ProProfs Desk](https://www.proprofsdesk.com/integrations/) — ProProfs Help Desk; accessed 2026-09-04.
- [How to Install Help Desk Mobile App | ProProfs](https://www.proprofsdesk.com/features/helpdesk-mobile-app/) — ProProfs Help Desk; accessed 2026-09-04.

Canonical vendor URL: https://www.proprofsdesk.com/