# Hiver for help desk software

Hiver supports email ticketing. A trial is available.

## Hiver at a glance

| Fact | Hiver |
| --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) |
| Live chat | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) |
| Phone support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) |
| Social media support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/knowledge-base)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) |

## UK pricing

Hiver's verified starting price is $25 user monthly.

Last verified: 4 September 2026  
Source: https://hiverhq.com/pricing/hiver-omni  
Evidence: “Growth $ 25 $ 35 /user/month”  

## Does Hiver offer email ticketing?

Yes. Hiver offers email ticketing.

Last verified: 4 September 2026  
Source: https://hiverhq.com/pricing/hiver-omni  
Evidence: “Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.”  

## Does Hiver offer shared inbox?

Yes. Hiver offers shared inbox.

Last verified: 4 September 2026  
Source: https://hiverhq.com/pricing/hiver-omni  
Evidence: “Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.”  

## Does Hiver offer live chat?

Yes. Hiver offers live chat.

Last verified: 4 September 2026  
Source: https://hiverhq.com/pricing/hiver-omni  
Evidence: “Omnichannel Manage email, live chat, and self-service support from one unified workspace.”  

## Does Hiver offer phone support?

Yes. Hiver offers phone support.

Last verified: 4 September 2026  
Source: https://hiverhq.com/pricing/hiver-omni  
Evidence: “Voice Handle inbound and outbound calls, alongside other customer conversations.”  

## Does Hiver offer whatsapp support?

Yes. Hiver offers whatsapp support.

Last verified: 4 September 2026  
Source: https://hiverhq.com/pricing/hiver-omni  
Evidence: “Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.”  

## Does Hiver offer social media support?

Yes. Hiver offers social media support.

Last verified: 4 September 2026  
Source: https://hiverhq.com/pricing/hiver-omni  
Evidence: “Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.”  

## Does Hiver offer api?

Yes. Hiver offers api.

Last verified: 4 September 2026  
Source: https://hiverhq.com/integrations  
Evidence: “Open APIs and webhooks let you pull any data point in and push updates back out.”  

## Sources

- [Hiver Omni Pricing | Omnichannel Support, One Platform](https://hiverhq.com/pricing/hiver-omni) — Hiver; accessed 2026-09-04.
- [Customer Service Integrations and API | Hiver](https://hiverhq.com/integrations) — Hiver; accessed 2026-09-04.
- [The Agentic Customer Service Platform](https://hiverhq.com/features/ai) — Hiver; accessed 2026-09-04.
- [Knowledge Hub and Help Center for your Customers, Teammates, and AI](https://hiverhq.com/features/knowledge-base) — Hiver; accessed 2026-09-04.

Canonical vendor URL: https://hiverhq.com/