# Help Scout for help desk software

Help Scout supports email ticketing. A trial is available.

## Help Scout at a glance

| Fact | Help Scout |
| --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) |

## UK pricing

Help Scout's verified starting price is $25.

Last verified: 4 September 2026  
Source: https://www.helpscout.com/pricing/  
Evidence: “Standard $ 25 per user/mo”  

## Does Help Scout offer email ticketing?

Yes. Help Scout offers email ticketing.

Last verified: 4 September 2026  
Source: https://www.helpscout.com/pricing/  
Evidence: “Email Manage customer emails as a team.”  

## Does Help Scout offer shared inbox?

Yes. Help Scout offers shared inbox.

Last verified: 4 September 2026  
Source: https://www.helpscout.com/pricing/  
Evidence: “Shared Inbox Inboxes Collaborate on customer conversations in a shared workspace.”  

## Does Help Scout offer live chat?

Yes. Help Scout offers live chat.

Last verified: 4 September 2026  
Source: https://www.helpscout.com/pricing/  
Evidence: “Live chat Offer live chat anywhere on your website or in-app.”  

## Does Help Scout offer phone support?

Yes. Help Scout offers phone support.

Last verified: 4 September 2026  
Source: https://www.helpscout.com/pricing/  
Evidence: “Phone/voice Make and receive phone calls, logged in Help Scout. Via integration”  

## Does Help Scout offer whatsapp support?

Yes. Help Scout offers whatsapp support.

Last verified: 4 September 2026  
Source: https://www.helpscout.com/pricing/  
Evidence: “WhatsApp Handle customer conversations through WhatsApp.”  

## Does Help Scout offer social media support?

Yes. Help Scout offers social media support.

Last verified: 4 September 2026  
Source: https://www.helpscout.com/pricing/  
Evidence: “Messenger Handle customer conversations through Facebook Messenger. Instagram Handle customer conversations through Instagram.”  

## Does Help Scout offer api?

Yes. Help Scout offers api.

Last verified: 4 September 2026  
Source: https://www.helpscout.com/help-desk-integration/  
Evidence: “Build with the Help Scout API Check out our developer docs to create your own apps and integrations.”  

## Sources

- [Help Scout Pricing: Affordable Customer Support Software](https://www.helpscout.com/pricing/) — Help Scout; accessed 2026-09-04.
- [Help Scout: Intuitive & Affordable Customer Service Software](https://www.helpscout.com/) — Help Scout; accessed 2026-09-04.
- [Help Scout Integrations: Connect Help Scout with 100+ Apps](https://www.helpscout.com/help-desk-integration/) — Help Scout; accessed 2026-09-04.
- [AI that helps on day one](https://www.helpscout.com/ai-features/) — Help Scout; accessed 2026-09-04.
- [Terms of Service - Help Scout](https://www.helpscout.com/company/legal/terms-of-service/) — Help Scout; accessed 2026-09-04.
- [Download Help Scout for iOS & Android](https://www.helpscout.com/mobile/) — Help Scout; accessed 2026-09-04.

Canonical vendor URL: https://www.helpscout.com/