{
  "schemaVersion": 1,
  "id": "proprofs-help-desk",
  "name": "ProProfs Help Desk",
  "vendor": "ProProfs Help Desk",
  "canonicalUrl": "https://www.proprofsdesk.com/",
  "catalogOrder": 8,
  "publicationStatus": "active",
  "description": {
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    "status": "unknown",
    "sourceIds": [],
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    "verifiedAt": null
  },
  "company": {
    "countryHq": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "ukAvailability": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "pricing": {
    "currency": {
      "value": "USD",
      "status": "verified",
      "sourceIds": [
        "ingest-9374def660b26192"
      ],
      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "FREE PLAN $0.00 single agent /forever free",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "startingPrice": {
      "value": 0,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "FREE PLAN $0.00 single agent /forever free",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingUnit": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "billingFrequency": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "perUser": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-9374def660b26192"
      ],
      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "$23.88 annually/user per month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForOneUser": {
      "value": 0,
      "status": "verified",
      "sourceIds": [
        "ingest-9374def660b26192"
      ],
      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "FREE PLAN $0.00 single agent /forever free",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "costForFiveUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForTwentyUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "freeTier": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-9374def660b26192"
      ],
      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "FREE PLAN $0.00 single agent /forever free",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "trial": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-9374def660b26192"
      ],
      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "Start Free Trial",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumTermMonths": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    }
  },
  "suitability": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff2To5": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff5To20": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "staff20Plus": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "domesticElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "commercialElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    }
  },
  "vertical": {
    "emailTicketing": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-9374def660b26192"
      ],
      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "sharedInbox": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "One Inbox for Seamless Collaboration",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "liveChat": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Live Chat for instant support",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "phoneSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "whatsappSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "Omnichannel (WhatsApp, Facebook & more)",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "socialMediaSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Create tickets from Facebook DMs & web forms",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "knowledgeBase": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-26a9d55ecc4adaa0"
      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Knowledge Base for 24/7 self-help",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customerPortal": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "slas": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "SLA tracking and alerts built in",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "ticketRouting": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Automatically assign tickets to agents",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "automation": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "macros": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiReplies": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiTicketSummaries": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "collisionDetection": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "csat": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Share automated CSAT surveys to gather valuable feedback",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customFields": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "multipleBrands": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "multipleInboxes": {
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      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "multilingualSupport": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "shopifyIntegration": {
      "value": true,
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      ],
      "evidence": [
        {
          "sourceId": "ingest-f4bab34567342807",
          "excerpt": "Access customer and order info from Shopify inside tickets Shopify Integration",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "crmIntegrations": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-f4bab34567342807",
          "excerpt": "Close the loop between support and sales with our native Salesforce integration",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "mobileApps": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-097a76784adf8340",
          "excerpt": "Mobile Help Desk App for Android & iOS",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "gdprCompliance": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-26a9d55ecc4adaa0",
          "excerpt": "Trust GDPR/CCPA",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "priceForFiveAgents": {
      "value": null,
      "status": "unknown",
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      "verifiedAt": null
    },
    "priceForTenAgents": {
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      "verifiedAt": null
    }
  },
  "general": {
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    },
    "estimates": {
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    },
    "scheduling": {
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    },
    "dispatch": {
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    },
    "invoicing": {
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      "verifiedAt": null
    },
    "paymentCollection": {
      "value": null,
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    },
    "recurringJobs": {
      "value": null,
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      "sourceIds": [],
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      "verifiedAt": null
    },
    "maintenanceContracts": {
      "value": null,
      "status": "unknown",
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      "verifiedAt": null
    },
    "inventory": {
      "value": null,
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    },
    "purchaseOrders": {
      "value": null,
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      "sourceIds": [],
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      "verifiedAt": null
    },
    "supplierManagement": {
      "value": null,
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    },
    "subcontractorManagement": {
      "value": null,
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      "sourceIds": [],
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    },
    "fleetManagement": {
      "value": null,
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      "verifiedAt": null
    },
    "customerPortal": {
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      "verifiedAt": null
    },
    "crm": {
      "value": null,
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  },
  "accounting": {
    "xero": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "quickBooks": {
      "value": null,
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      "verifiedAt": null
    },
    "sage": {
      "value": null,
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    },
    "cis": {
      "value": null,
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      "verifiedAt": null
    },
    "vat": {
      "value": null,
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      "sourceIds": [],
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      "verifiedAt": null
    },
    "makingTaxDigital": {
      "value": null,
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      "sourceIds": [],
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      "verifiedAt": null
    }
  },
  "technical": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "android": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "web": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "offline": {
      "value": null,
      "status": "unknown",
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      "verifiedAt": null
    },
    "api": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
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          "sourceId": "ingest-9374def660b26192",
          "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "webhooks": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      "evidence": [
        {
          "sourceId": "ingest-9374def660b26192",
          "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "zapier": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    }
  },
  "commercial": {
    "affiliateProgramme": {
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      "evidence": [],
      "verifiedAt": null
    },
    "affiliateUrl": {
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      "verifiedAt": null
    },
    "commissionDescription": {
      "value": null,
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      "verifiedAt": null
    },
    "affiliateTrackingUrl": {
      "value": null,
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      "sourceIds": [],
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      "verifiedAt": null
    }
  },
  "support": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "supportHours": {
      "value": null,
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      "verifiedAt": null
    },
    "onboarding": {
      "value": null,
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      "verifiedAt": null
    }
  },
  "sources": [
    {
      "id": "ingest-9374def660b26192",
      "url": "https://www.proprofsdesk.com/pricing/",
      "title": "Help Desk Ticketing Software Cost & Pricing Plans",
      "publisher": "ProProfs Help Desk",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-26a9d55ecc4adaa0",
      "url": "https://www.proprofsdesk.com/",
      "title": "ProProfs Help Desk Software | AI-Powered Ticketing & Support",
      "publisher": "ProProfs Help Desk",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-f4bab34567342807",
      "url": "https://www.proprofsdesk.com/integrations/",
      "title": "Help Desk Integrations | Connect Your Favorite Tools With ProProfs Desk",
      "publisher": "ProProfs Help Desk",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-097a76784adf8340",
      "url": "https://www.proprofsdesk.com/features/helpdesk-mobile-app/",
      "title": "How to Install Help Desk Mobile App | ProProfs",
      "publisher": "ProProfs Help Desk",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    }
  ]
}