{
  "schemaVersion": 1,
  "id": "liveagent",
  "name": "LiveAgent",
  "vendor": "LiveAgent",
  "canonicalUrl": "https://www.liveagent.com/",
  "catalogOrder": 2,
  "publicationStatus": "active",
  "description": {
    "value": null,
    "status": "unknown",
    "sourceIds": [],
    "evidence": [],
    "verifiedAt": null
  },
  "company": {
    "countryHq": {
      "value": "Slovakia",
      "status": "verified",
      "sourceIds": [
        "ingest-af6ce68c3c3fb8d0"
      ],
      "evidence": [
        {
          "sourceId": "ingest-af6ce68c3c3fb8d0",
          "excerpt": "Quality Unit, s. r. o.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "ukAvailability": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "pricing": {
    "currency": {
      "value": "USD",
      "status": "verified",
      "sourceIds": [
        "ingest-06d6c24851887a4c"
      ],
      "evidence": [
        {
          "sourceId": "ingest-06d6c24851887a4c",
          "excerpt": "$15 per agent/month billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "startingPrice": {
      "value": 15,
      "status": "verified",
      "sourceIds": [
        "ingest-06d6c24851887a4c"
      ],
      "evidence": [
        {
          "sourceId": "ingest-06d6c24851887a4c",
          "excerpt": "$15 per agent/month billed annually",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingUnit": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "billingFrequency": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "perUser": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "minimumUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForOneUser": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForFiveUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForTwentyUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "freeTier": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "trial": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-b38fa500fc96aa0f"
      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "30-day free trial",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumTermMonths": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "suitability": {
    "soleTrader": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff2To5": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff5To20": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff20Plus": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "domesticElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "commercialElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "vertical": {
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      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-b38fa500fc96aa0f"
      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "sharedInbox": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "liveChat": {
      "value": true,
      "status": "verified",
      "sourceIds": [
        "ingest-b38fa500fc96aa0f"
      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Live Chat Fastest live chat on the market",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "phoneSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Call Center Manage and route all your calls",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "whatsappSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "socialMediaSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Social Media Chat with followers in LiveAgent",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "knowledgeBase": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Knowledge Base Provide self-service options",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customerPortal": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-06d6c24851887a4c",
          "excerpt": "Customer Portal Gives you the opportunity to create an unlimited amount of separate customer portals",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "slas": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-e1c1b9bae75a4140",
          "excerpt": "Service Level Agreement (SLA) Learn about Service Level Agreements (SLAs) and their role in defining customer expectations and pro...",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "ticketRouting": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-e1c1b9bae75a4140",
          "excerpt": "Automated Ticket Distribution Automated ticket distribution in LiveAgent assigns help desk tickets to agents based on predefined r...",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "automation": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Automate up to 75% of conversations with built-in AI.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "macros": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-e1c1b9bae75a4140",
          "excerpt": "Canned Messages (Macros) Boost efficiency with LiveAgent's canned messages!",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiReplies": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "AI Answer Assistant Instant polished replies",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiTicketSummaries": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-06d6c24851887a4c",
          "excerpt": "AI Ticket Summary catch up",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "collisionDetection": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-e1c1b9bae75a4140",
          "excerpt": "Agent Collision Detection Prevent multiple agents from working on the same ticket",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "csat": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-e1c1b9bae75a4140",
          "excerpt": "Ticket satisfaction survey Collect customer satisfaction ratings after ticket resolution",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customFields": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-e1c1b9bae75a4140",
          "excerpt": "Custom ticket fields Add custom fields to tickets to capture specific information",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "multipleBrands": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "multipleInboxes": {
      "value": null,
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      "sourceIds": [],
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    },
    "multilingualSupport": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "AI Chatbot Resolves customer inquiries instantly, 24/7, in 100+ languages",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "shopifyIntegration": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    },
    "crmIntegrations": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-d18bd37b3c9996e2",
          "excerpt": "Agile CRM integrates with LiveAgent to enhance customer service efficiency.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "mobileApps": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "gdprCompliance": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "GDPR",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "priceForFiveAgents": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "priceForTenAgents": {
      "value": null,
      "status": "unknown",
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      "verifiedAt": null
    }
  },
  "general": {
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      "value": null,
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    },
    "estimates": {
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    },
    "scheduling": {
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    },
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    },
    "invoicing": {
      "value": null,
      "status": "unknown",
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    },
    "paymentCollection": {
      "value": null,
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    },
    "recurringJobs": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    },
    "maintenanceContracts": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    },
    "inventory": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "purchaseOrders": {
      "value": null,
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      "sourceIds": [],
      "evidence": [],
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    },
    "supplierManagement": {
      "value": null,
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    },
    "subcontractorManagement": {
      "value": null,
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    },
    "fleetManagement": {
      "value": null,
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    },
    "customerPortal": {
      "value": null,
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    },
    "crm": {
      "value": null,
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  },
  "accounting": {
    "xero": {
      "value": null,
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    },
    "quickBooks": {
      "value": null,
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    },
    "sage": {
      "value": null,
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    },
    "cis": {
      "value": null,
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    },
    "vat": {
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    },
    "makingTaxDigital": {
      "value": null,
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    }
  },
  "technical": {
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      "status": "unknown",
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    },
    "android": {
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      "status": "unknown",
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    },
    "web": {
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    },
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    },
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      ],
      "evidence": [
        {
          "sourceId": "ingest-af6ce68c3c3fb8d0",
          "excerpt": "LiveAgent API made available via the Site",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "webhooks": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "zapier": {
      "value": null,
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    }
  },
  "commercial": {
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      ],
      "evidence": [
        {
          "sourceId": "ingest-b38fa500fc96aa0f",
          "excerpt": "Affiliate Program",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "affiliateUrl": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "commissionDescription": {
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    },
    "affiliateTrackingUrl": {
      "value": null,
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      "verifiedAt": null
    }
  },
  "support": {
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      "value": null,
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      "sourceIds": [],
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    },
    "supportHours": {
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    },
    "onboarding": {
      "value": null,
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    }
  },
  "sources": [
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      "url": "https://www.liveagent.com/pricing/",
      "title": "Pricing | LiveAgent - Help Desk Software & Live Chat",
      "publisher": "LiveAgent",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-b38fa500fc96aa0f",
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      "publisher": "LiveAgent",
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    },
    {
      "id": "ingest-af6ce68c3c3fb8d0",
      "url": "https://www.liveagent.com/terms-and-conditions/",
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      "publisher": "LiveAgent",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-e1c1b9bae75a4140",
      "url": "https://www.liveagent.com/features/",
      "title": "Features | LiveAgent - Help Desk Software & Live Chat",
      "publisher": "LiveAgent",
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      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-d18bd37b3c9996e2",
      "url": "https://www.liveagent.com/integrations/",
      "title": "Integrations | LiveAgent - Help Desk Software & Live Chat",
      "publisher": "LiveAgent",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
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  ]
}