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  "schemaVersion": 1,
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  "name": "Jitbit Helpdesk",
  "vendor": "Jitbit Helpdesk",
  "canonicalUrl": "https://www.jitbit.com/helpdesk/",
  "catalogOrder": 11,
  "publicationStatus": "active",
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    "status": "verified",
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    ],
    "evidence": [
      {
        "sourceId": "ingest-1fec62839756b1a8",
        "excerpt": "Help Desk Software & Ticketing System",
        "supports": "positive"
      }
    ],
    "verifiedAt": "2026-09-04"
  },
  "company": {
    "countryHq": {
      "value": "United Kingdom",
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-1fec62839756b1a8",
          "excerpt": "Jitbit Software Blog About Contact us",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "ukAvailability": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    }
  },
  "pricing": {
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      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-009a9f7d2c4dd071",
          "excerpt": "Freelancer $29 /month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "startingPrice": {
      "value": 29,
      "status": "verified",
      "sourceIds": [
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      ],
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        {
          "sourceId": "ingest-009a9f7d2c4dd071",
          "excerpt": "Freelancer $29 /month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingUnit": {
      "value": "per month",
      "status": "verified",
      "sourceIds": [
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      ],
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        {
          "sourceId": "ingest-009a9f7d2c4dd071",
          "excerpt": "Freelancer $29 /month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingFrequency": {
      "value": "monthly",
      "status": "verified",
      "sourceIds": [
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      ],
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        {
          "sourceId": "ingest-009a9f7d2c4dd071",
          "excerpt": "Freelancer $29 /month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "perUser": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
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      ],
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        {
          "sourceId": "ingest-009a9f7d2c4dd071",
          "excerpt": "Freelancer $29 /month ... 1 agent",
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "costForOneUser": {
      "value": 29,
      "status": "verified",
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          "sourceId": "ingest-009a9f7d2c4dd071",
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          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "costForFiveUsers": {
      "value": 69,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-009a9f7d2c4dd071",
          "excerpt": "Startup $69 /month ... 4 agents",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "costForTwentyUsers": {
      "value": 249,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-009a9f7d2c4dd071",
          "excerpt": "Enterprise $249 /month ... 9 agents, $29 extra",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "freeTier": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "evidence": [
        {
          "sourceId": "ingest-1fec62839756b1a8",
          "excerpt": "Start a 21-day SaaS trial — nothing to install, no credit card required.",
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumTermMonths": {
      "value": 1,
      "status": "verified",
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        {
          "sourceId": "ingest-4097e849c0b83e4a",
          "excerpt": "You can cancel your account at any time.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    }
  },
  "suitability": {
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      "status": "unknown",
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    },
    "staff2To5": {
      "value": null,
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    },
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    },
    "staff20Plus": {
      "value": null,
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      "sourceIds": [],
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    },
    "domesticElectrical": {
      "value": null,
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      "sourceIds": [],
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    },
    "commercialElectrical": {
      "value": null,
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    }
  },
  "vertical": {
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      "status": "verified",
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      ],
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        {
          "sourceId": "ingest-1fec62839756b1a8",
          "excerpt": "Email Ticketing System",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "sharedInbox": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
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          "excerpt": "all in one inbox",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "liveChat": {
      "value": true,
      "status": "verified",
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        {
          "sourceId": "ingest-77b1a74d430ef132",
          "excerpt": "Live Chat & Support Widget",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "phoneSupport": {
      "value": null,
      "status": "unknown",
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    },
    "whatsappSupport": {
      "value": true,
      "status": "verified",
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        {
          "sourceId": "ingest-ca2197b6ea220dfa",
          "excerpt": "WhatsApp ... Jitbit's WhatsApp integration converts incoming WhatsApp messages into helpdesk tickets automatically.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "socialMediaSupport": {
      "value": null,
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    },
    "knowledgeBase": {
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          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customerPortal": {
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          "sourceId": "ingest-77b1a74d430ef132",
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          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "slas": {
      "value": true,
      "status": "verified",
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      ],
      "verifiedAt": "2026-09-04"
    },
    "ticketRouting": {
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      "status": "verified",
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          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "automation": {
      "value": true,
      "status": "verified",
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        {
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          "excerpt": "Automation Engine",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "macros": {
      "value": true,
      "status": "verified",
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          "sourceId": "ingest-77b1a74d430ef132",
          "excerpt": "Canned Responses",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiReplies": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-77b1a74d430ef132",
          "excerpt": "ChatGPT & AI Integration - Uses AI to suggest relevant Knowledge Base articles ... draft responses for agents",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiTicketSummaries": {
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      "status": "verified",
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        {
          "sourceId": "ingest-77b1a74d430ef132",
          "excerpt": "The AI can also summarize tickets",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "collisionDetection": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
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          "excerpt": "Agent Collision Detection",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "csat": {
      "value": true,
      "status": "verified",
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customFields": {
      "value": true,
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      ],
      "verifiedAt": "2026-09-04"
    },
    "multipleBrands": {
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    },
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          "sourceId": "ingest-77b1a74d430ef132",
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          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "shopifyIntegration": {
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    },
    "crmIntegrations": {
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          "excerpt": "Highrise is a straightforward CRM designed for small businesses. Jitbit's Highrise integration displays a direct link to the ticket submitter's Highrise profile",
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "mobileApps": {
      "value": true,
      "status": "verified",
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        {
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "gdprCompliance": {
      "value": true,
      "status": "verified",
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          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "priceForFiveAgents": {
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    },
    "priceForTenAgents": {
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  },
  "general": {
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    "estimates": {
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    },
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    },
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    },
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    },
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    },
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    },
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    },
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  },
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    },
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    },
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    },
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "webhooks": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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  },
  "commercial": {
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    },
    "affiliateUrl": {
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    },
    "affiliateTrackingUrl": {
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    }
  },
  "support": {
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    },
    "supportHours": {
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    },
    "onboarding": {
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  },
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      "publisher": "Jitbit Helpdesk",
      "kind": "vendor",
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    },
    {
      "id": "ingest-1fec62839756b1a8",
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    {
      "id": "ingest-4097e849c0b83e4a",
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    },
    {
      "id": "ingest-ca2197b6ea220dfa",
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    {
      "id": "ingest-77b1a74d430ef132",
      "url": "https://www.jitbit.com/helpdesk/helpdesk-features/",
      "title": "Jitbit Helpdesk Features List (2026 Updated)",
      "publisher": "Jitbit Helpdesk",
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      "accessedAt": "2026-09-04"
    }
  ]
}
