{
  "schemaVersion": 1,
  "id": "help-scout",
  "name": "Help Scout",
  "vendor": "Help Scout",
  "canonicalUrl": "https://www.helpscout.com/",
  "catalogOrder": 3,
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  },
  "company": {
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    },
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      "value": true,
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      ],
      "evidence": [
        {
          "sourceId": "ingest-a354cac7f8779f11",
          "excerpt": "Help Scout: Intuitive & Affordable Customer Service Software",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    }
  },
  "pricing": {
    "currency": {
      "value": "USD",
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Standard $ 25 per user/mo",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "startingPrice": {
      "value": 25,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Standard $ 25 per user/mo",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingUnit": {
      "value": null,
      "status": "unknown",
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    },
    "billingFrequency": {
      "value": null,
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    },
    "perUser": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Standard $ 25 per user/mo",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
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    },
    "costForFiveUsers": {
      "value": null,
      "status": "unknown",
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    },
    "costForTwentyUsers": {
      "value": null,
      "status": "unknown",
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    },
    "freeTier": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "The Free plan includes 5 users, 1 Inbox, and 1 Docs site.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "trial": {
      "value": true,
      "status": "verified",
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          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "When you sign up for a free trial of the Standard or Plus plan, you’ll get 15 days to take all of the plan’s features for a test drive — no credit card required.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumTermMonths": {
      "value": null,
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    }
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    },
    "staff2To5": {
      "value": null,
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    },
    "staff5To20": {
      "value": null,
      "status": "unknown",
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    },
    "staff20Plus": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "domesticElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "commercialElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    }
  },
  "vertical": {
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      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Email Manage customer emails as a team.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "sharedInbox": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Shared Inbox Inboxes Collaborate on customer conversations in a shared workspace.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "liveChat": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Live chat Offer live chat anywhere on your website or in-app.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "phoneSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Phone/voice Make and receive phone calls, logged in Help Scout. Via integration",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "whatsappSupport": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "WhatsApp Handle customer conversations through WhatsApp.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "socialMediaSupport": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Messenger Handle customer conversations through Facebook Messenger. Instagram Handle customer conversations through Instagram.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "knowledgeBase": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Knowledge base Docs sites Build a searchable and branded help center or knowledge base.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customerPortal": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Secure customer portal",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "slas": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Service Level Agreements (SLAs) Set and track response targets across conversations to keep work on schedule.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "ticketRouting": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Routing Automatically assign conversations evenly across your team to balance the workload.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "automation": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Automation Workflows Organize, assign, or reply to conversations automatically.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "macros": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Saved replies Create a library of FAQ responses you can search and insert in 2 clicks.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiReplies": {
      "value": true,
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          "excerpt": "Draft accurate replies with a click Get a head start on any reply with unlimited AI drafting, backed by your sources.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiTicketSummaries": {
      "value": true,
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      "evidence": [
        {
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          "excerpt": "Summarize long threads Pull critical context from back-and-forth messages to keep conversations moving.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "collisionDetection": {
      "value": null,
      "status": "unknown",
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    },
    "csat": {
      "value": true,
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Surveys, CSAT, NPS Collect survey responses and ratings anywhere on your website or in your app.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customFields": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-73cced5714c21282",
          "excerpt": "Custom fields Track up to 10 custom data points on each conversation for use in reporting and workflows.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "multipleBrands": {
      "value": true,
      "status": "verified",
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      "evidence": [
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          "supports": "positive"
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      ],
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    "multipleInboxes": {
      "value": true,
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      "evidence": [
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          "excerpt": "Multiple Inboxes Give every department or product its own dedicated place for support.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
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    "multilingualSupport": {
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          "excerpt": "Does AI Answers support multiple languages? Yes, AI Answers can handle conversations in over 50 languages, including Spanish, French, and many others.",
          "supports": "positive"
        }
      ],
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    },
    "shopifyIntegration": {
      "value": true,
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          "supports": "positive"
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    },
    "crmIntegrations": {
      "value": true,
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          "supports": "positive"
        }
      ],
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    },
    "mobileApps": {
      "value": true,
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      "evidence": [
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          "excerpt": "Download the free Help Scout mobile app today.",
          "supports": "positive"
        }
      ],
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    },
    "gdprCompliance": {
      "value": true,
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          "excerpt": "Data Processing Amendment",
          "supports": "positive"
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    },
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    },
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
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        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "zapier": {
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  },
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    },
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    },
    {
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    }
  ]
}