{
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  "id": "deskpro",
  "name": "Deskpro",
  "vendor": "Deskpro",
  "canonicalUrl": "https://www.deskpro.com/",
  "catalogOrder": 12,
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    "status": "unknown",
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    "evidence": [],
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  },
  "company": {
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      "status": "unknown",
      "sourceIds": [],
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    },
    "ukAvailability": {
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      "evidence": [],
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    }
  },
  "pricing": {
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      "value": "USD",
      "status": "verified",
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      ],
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        {
          "sourceId": "ingest-5fb0c175ba861950",
          "excerpt": "$39 /agent/month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "startingPrice": {
      "value": 39,
      "status": "verified",
      "sourceIds": [
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      ],
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        {
          "sourceId": "ingest-5fb0c175ba861950",
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          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingUnit": {
      "value": "agent",
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-5fb0c175ba861950",
          "excerpt": "$39 /agent/month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "billingFrequency": {
      "value": "month",
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-5fb0c175ba861950",
          "excerpt": "$39 /agent/month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "perUser": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-5fb0c175ba861950",
          "excerpt": "$39 /agent/month",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumUsers": {
      "value": 5,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-5fb0c175ba861950",
          "excerpt": "(Min 5 agents)",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "costForOneUser": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "costForFiveUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    },
    "costForTwentyUsers": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    },
    "freeTier": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "trial": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-78556f98bd137985",
          "excerpt": "Free Trial Book a Demo",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "minimumTermMonths": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    }
  },
  "suitability": {
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      "status": "unknown",
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      "evidence": [],
      "verifiedAt": null
    },
    "staff2To5": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff5To20": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "staff20Plus": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "domesticElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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      "verifiedAt": null
    },
    "commercialElectrical": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
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      "value": true,
      "status": "verified",
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      ],
      "evidence": [
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          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "sharedInbox": {
      "value": true,
      "status": "verified",
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      ],
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          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "liveChat": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "phoneSupport": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "whatsappSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-5b467ef0e0415292",
          "excerpt": "WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "socialMediaSupport": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-5b467ef0e0415292",
          "excerpt": "Social Let customers interact with your brand page on Facebook and Instagram.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "knowledgeBase": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-78556f98bd137985",
          "excerpt": "24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customerPortal": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-78556f98bd137985",
          "excerpt": "Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "slas": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "SLA tracking",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "ticketRouting": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "smart ticket routing",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "automation": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
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          "supports": "positive"
        }
      ],
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    },
    "macros": {
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      "status": "verified",
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          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiReplies": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "aiTicketSummaries": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "collisionDetection": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "csat": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "CSAT",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "customFields": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "multipleBrands": {
      "value": true,
      "status": "verified",
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      ],
      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "Multi-brand support lets you run multiple teams or products from one instance.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "multipleInboxes": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "multilingualSupport": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-4c04c296bfb3f2e0",
          "excerpt": "And with support for over 30 languages, Deskpro works wherever your team is.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "shopifyIntegration": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-33bdde29fc26d840",
          "excerpt": "Shopify",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "crmIntegrations": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-33bdde29fc26d840",
          "excerpt": "HubSpot",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "mobileApps": {
      "value": true,
      "status": "verified",
      "sourceIds": [
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      ],
      "evidence": [
        {
          "sourceId": "ingest-ecf137bbbd324980",
          "excerpt": "Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "gdprCompliance": {
      "value": true,
      "status": "verified",
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      "evidence": [
        {
          "sourceId": "ingest-5fb0c175ba861950",
          "excerpt": "GDPR DPA",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "priceForFiveAgents": {
      "value": null,
      "status": "unknown",
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      "evidence": [],
      "verifiedAt": null
    },
    "priceForTenAgents": {
      "value": null,
      "status": "unknown",
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    }
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  "general": {
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    "estimates": {
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    },
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      "value": null,
      "status": "unknown",
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    },
    "dispatch": {
      "value": null,
      "status": "unknown",
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    "invoicing": {
      "value": null,
      "status": "unknown",
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    },
    "paymentCollection": {
      "value": null,
      "status": "unknown",
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    },
    "recurringJobs": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "maintenanceContracts": {
      "value": null,
      "status": "unknown",
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    },
    "inventory": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "purchaseOrders": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "supplierManagement": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "subcontractorManagement": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "fleetManagement": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "customerPortal": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    },
    "crm": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    }
  },
  "accounting": {
    "xero": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "quickBooks": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "sage": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "cis": {
      "value": null,
      "status": "unknown",
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    },
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    },
    "makingTaxDigital": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    }
  },
  "technical": {
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      "value": null,
      "status": "unknown",
      "sourceIds": [],
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    },
    "android": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
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    },
    "web": {
      "value": null,
      "status": "unknown",
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    },
    "offline": {
      "value": null,
      "status": "unknown",
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    },
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      ],
      "evidence": [
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          "excerpt": "api API Read and write help desk data from external systems.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "webhooks": {
      "value": true,
      "status": "verified",
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      "evidence": [
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          "sourceId": "ingest-33bdde29fc26d840",
          "excerpt": "webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.",
          "supports": "positive"
        }
      ],
      "verifiedAt": "2026-09-04"
    },
    "zapier": {
      "value": null,
      "status": "unknown",
      "sourceIds": [],
      "evidence": [],
      "verifiedAt": null
    }
  },
  "commercial": {
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    },
    "affiliateUrl": {
      "value": null,
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      "sourceIds": [],
      "evidence": [],
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    },
    "commissionDescription": {
      "value": null,
      "status": "unknown",
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      "evidence": [],
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    },
    "affiliateTrackingUrl": {
      "value": null,
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    }
  },
  "support": {
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    },
    "supportHours": {
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    },
    "onboarding": {
      "value": null,
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    }
  },
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      "publisher": "Deskpro",
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    },
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      "publisher": "Deskpro",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    },
    {
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      "url": "https://www.deskpro.com/features/integrations",
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    },
    {
      "id": "ingest-4c04c296bfb3f2e0",
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      "title": "The Human Help Desk for Smarter Ticketing | Deskpro",
      "publisher": "Deskpro",
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      "accessedAt": "2026-09-04"
    },
    {
      "id": "ingest-ecf137bbbd324980",
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      "publisher": "Deskpro",
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    },
    {
      "id": "ingest-5b467ef0e0415292",
      "url": "https://www.deskpro.com/pricing/private",
      "title": "Pricing Private | Deskpro",
      "publisher": "Deskpro",
      "kind": "vendor",
      "accessedAt": "2026-09-04"
    }
  ]
}