{
  "schemaVersion": 1,
  "id": "liveagent-vs-happyfox",
  "products": [
    "liveagent",
    "happyfox"
  ],
  "conclusion": "LiveAgent and HappyFox are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. LiveAgent has confirmed gdpr compliance, ticket routing, macros, and ai replies.",
  "decisionPoints": [
    {
      "path": "vertical.gdprCompliance",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "LiveAgent has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.ticketRouting",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "LiveAgent has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.macros",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "LiveAgent has confirmed macros; macros is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.aiReplies",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "LiveAgent has confirmed ai replies; ai replies is not yet confirmed for HappyFox."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 79,
    "b": 61,
    "gap": 18
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Features Email Ticketing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Shared Inbox Software",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Live Chat Fastest live chat on the market",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Add live chat to your website",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Call Center Manage and route all your calls",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-10da262469c8e8df"
        ],
        "evidence": [
          {
            "sourceId": "ingest-10da262469c8e8df",
            "excerpt": "Receive inbound calls and make outbound calls from HappyFox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Convert WhatsApp messages into help desk tickets",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Social Media Chat with followers in LiveAgent",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Convert facebook messages into tickets with this social help desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Knowledge Base Provide self-service options",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Knowledge Base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-06d6c24851887a4c"
        ],
        "evidence": [
          {
            "sourceId": "ingest-06d6c24851887a4c",
            "excerpt": "Customer Portal Gives you the opportunity to create an unlimited amount of separate customer portals",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Self Service Portal",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Service Level Agreement (SLA) Learn about Service Level Agreements (SLAs) and their role in defining customer expectations and pro...",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "SLA Management",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Automated Ticket Distribution Automated ticket distribution in LiveAgent assigns help desk tickets to agents based on predefined r...",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Automate up to 75% of conversations with built-in AI.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Help Desk Automation",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Canned Messages (Macros) Boost efficiency with LiveAgent's canned messages!",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "AI Answer Assistant Instant polished replies",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-06d6c24851887a4c"
        ],
        "evidence": [
          {
            "sourceId": "ingest-06d6c24851887a4c",
            "excerpt": "AI Ticket Summary catch up",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Agent Collision Detection Prevent multiple agents from working on the same ticket",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Ticket satisfaction survey Collect customer satisfaction ratings after ticket resolution",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Satisfaction Survey",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Custom ticket fields Add custom fields to tickets to capture specific information",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Help Desk Customization",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Multi-Brand Helpdesk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "AI Chatbot Resolves customer inquiries instantly, 24/7, in 100+ languages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Multilingual Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Access Shopify orders and customer details within your HappyFox Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d18bd37b3c9996e2"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d18bd37b3c9996e2",
            "excerpt": "Agile CRM integrates with LiveAgent to enhance customer service efficiency.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "View details from Salesforce objects in your Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-af6ce68c3c3fb8d0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-af6ce68c3c3fb8d0",
            "excerpt": "LiveAgent API made available via the Site",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Help Desk API Docs",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "GDPR",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Affiliate Program",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
  "sources": {
    "liveagent": [
      {
        "id": "ingest-06d6c24851887a4c",
        "url": "https://www.liveagent.com/pricing/",
        "title": "Pricing | LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-b38fa500fc96aa0f",
        "url": "https://www.liveagent.com/",
        "title": "LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-af6ce68c3c3fb8d0",
        "url": "https://www.liveagent.com/terms-and-conditions/",
        "title": "Terms & Conditions | LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-e1c1b9bae75a4140",
        "url": "https://www.liveagent.com/features/",
        "title": "Features | LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-d18bd37b3c9996e2",
        "url": "https://www.liveagent.com/integrations/",
        "title": "Integrations | LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "happyfox": [
      {
        "id": "ingest-398d19e32fa22464",
        "url": "https://www.happyfox.com/pricing/",
        "title": "Explore HappyFox pricing plans designed for teams of any size. Compare features, pricing tiers, and find the perfect plan for your customer support needs. Get a personalized demo today.",
        "publisher": "HappyFox",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-1e7877e7f1b6a0b7",
        "url": "https://www.happyfox.com/helpdesk/integrations/",
        "title": "HappyFox Help Desk Integrations | Connect 100+ Business Apps & Tools",
        "publisher": "HappyFox",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-10da262469c8e8df",
        "url": "https://www.happyfox.com/helpdesk/integrations/aircall/",
        "title": "Help Desk Software Integrations | Aircall | HappyFox",
        "publisher": "HappyFox",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}