{
  "schemaVersion": 1,
  "id": "jitbit-helpdesk-vs-deskpro",
  "products": [
    "jitbit-helpdesk",
    "deskpro"
  ],
  "conclusion": "Jitbit Helpdesk and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Jitbit Helpdesk has confirmed collision detection. Deskpro has confirmed phone support, social media support, and multiple brands.",
  "decisionPoints": [
    {
      "path": "vertical.phoneSupport",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed phone support; phone support is not yet confirmed for Jitbit Helpdesk."
    },
    {
      "path": "vertical.socialMediaSupport",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed social media support; social media support is not yet confirmed for Jitbit Helpdesk."
    },
    {
      "path": "vertical.collisionDetection",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Jitbit Helpdesk has confirmed collision detection; collision detection is not yet confirmed for Deskpro."
    },
    {
      "path": "vertical.multipleBrands",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed multiple brands; multiple brands is not yet confirmed for Jitbit Helpdesk."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 71,
    "b": 86,
    "gap": 15
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fec62839756b1a8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fec62839756b1a8",
            "excerpt": "Email Ticketing System",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fec62839756b1a8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fec62839756b1a8",
            "excerpt": "all in one inbox",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Live Chat & Support Widget",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ca2197b6ea220dfa"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ca2197b6ea220dfa",
            "excerpt": "WhatsApp ... Jitbit's WhatsApp integration converts incoming WhatsApp messages into helpdesk tickets automatically.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5b467ef0e0415292"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5b467ef0e0415292",
            "excerpt": "WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5b467ef0e0415292"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5b467ef0e0415292",
            "excerpt": "Social Let customers interact with your brand page on Facebook and Instagram.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Knowledge Base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-78556f98bd137985"
        ],
        "evidence": [
          {
            "sourceId": "ingest-78556f98bd137985",
            "excerpt": "24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Customer Portal",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-78556f98bd137985"
        ],
        "evidence": [
          {
            "sourceId": "ingest-78556f98bd137985",
            "excerpt": "Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "SLA & Reminders",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "SLA tracking",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Automated Routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "smart ticket routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Automation Engine",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Canned Responses",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "ChatGPT & AI Integration - Uses AI to suggest relevant Knowledge Base articles ... draft responses for agents",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "The AI can also summarize tickets",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Agent Collision Detection",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ca2197b6ea220dfa"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ca2197b6ea220dfa",
            "excerpt": "Survey Monkey ... collecting customer satisfaction (CSAT) scores",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "CSAT",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Custom Fields",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Multi-brand support lets you run multiple teams or products from one instance.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Multi-Language Support - Translated into 25+ languages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "And with support for over 30 languages, Deskpro works wherever your team is.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ca2197b6ea220dfa"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ca2197b6ea220dfa",
            "excerpt": "Highrise is a straightforward CRM designed for small businesses. Jitbit's Highrise integration displays a direct link to the ticket submitter's Highrise profile",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "HubSpot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ca2197b6ea220dfa"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ca2197b6ea220dfa",
            "excerpt": "Jitbit Helpdesk offers a full REST API",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "api API Read and write help desk data from external systems.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-77b1a74d430ef132"
        ],
        "evidence": [
          {
            "sourceId": "ingest-77b1a74d430ef132",
            "excerpt": "Mobile Apps - Native apps for iOS and Android",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ecf137bbbd324980"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ecf137bbbd324980",
            "excerpt": "Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1fec62839756b1a8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1fec62839756b1a8",
            "excerpt": "GDPR Compliant Help Desk Software",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5fb0c175ba861950"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5fb0c175ba861950",
            "excerpt": "GDPR DPA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "jitbit-helpdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
  "sources": {
    "jitbit-helpdesk": [
      {
        "id": "ingest-009a9f7d2c4dd071",
        "url": "https://www.jitbit.com/saas-helpdesk/purchase/",
        "title": "SaaS help desk - pricing & purchase",
        "publisher": "Jitbit Helpdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-1fec62839756b1a8",
        "url": "https://www.jitbit.com/helpdesk/",
        "title": "Help Desk Software & Ticketing System — Jitbit",
        "publisher": "Jitbit Helpdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-4097e849c0b83e4a",
        "url": "https://www.jitbit.com/tos/",
        "title": "Terms of service - Jitbit",
        "publisher": "Jitbit Helpdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-ca2197b6ea220dfa",
        "url": "https://www.jitbit.com/helpdesk/integrations/",
        "title": "Helpdesk Integrations - Connect Jitbit to Jira, Slack, ChatGPT and 20+ Apps",
        "publisher": "Jitbit Helpdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-77b1a74d430ef132",
        "url": "https://www.jitbit.com/helpdesk/helpdesk-features/",
        "title": "Jitbit Helpdesk Features List (2026 Updated)",
        "publisher": "Jitbit Helpdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "deskpro": [
      {
        "id": "ingest-5fb0c175ba861950",
        "url": "https://www.deskpro.com/pricing/cloud",
        "title": "Deskpro Pricing | Secure, AI-Powered Help Desk Software",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-78556f98bd137985",
        "url": "https://www.deskpro.com/features/help-center",
        "title": "Help Center - Self Service Customer Support Software | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-33bdde29fc26d840",
        "url": "https://www.deskpro.com/features/integrations",
        "title": "Help Desk Integrations | Streamline Workflow with Powerful Tools | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-4c04c296bfb3f2e0",
        "url": "https://www.deskpro.com/",
        "title": "The Human Help Desk for Smarter Ticketing | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-ecf137bbbd324980",
        "url": "https://www.deskpro.com/features/mobile",
        "title": "Help Desk Mobile App | Available on iOS & Android | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-5b467ef0e0415292",
        "url": "https://www.deskpro.com/pricing/private",
        "title": "Pricing Private | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}