{
  "schemaVersion": 1,
  "id": "help-scout-vs-proprofs-help-desk",
  "products": [
    "help-scout",
    "proprofs-help-desk"
  ],
  "conclusion": "Help Scout and ProProfs Help Desk are closely matched for core workflows. Both support free plan, API access, gdpr compliance, email ticketing, and shared inbox. Help Scout has confirmed multiple brands and multilingual support.",
  "decisionPoints": [
    {
      "path": "vertical.multipleBrands",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Help Scout has confirmed multiple brands; multiple brands is not yet confirmed for ProProfs Help Desk."
    },
    {
      "path": "vertical.multilingualSupport",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Help Scout has confirmed multilingual support; multilingual support is not yet confirmed for ProProfs Help Desk."
    }
  ],
  "sharedStrengths": [
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "importance": 9
    },
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 93,
    "b": 86,
    "gap": 7
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Email Manage customer emails as a team.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Shared Inbox Inboxes Collaborate on customer conversations in a shared workspace.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "One Inbox for Seamless Collaboration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Live chat Offer live chat anywhere on your website or in-app.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Live Chat for instant support",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Phone/voice Make and receive phone calls, logged in Help Scout. Via integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "WhatsApp Handle customer conversations through WhatsApp.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Omnichannel (WhatsApp, Facebook & more)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Messenger Handle customer conversations through Facebook Messenger. Instagram Handle customer conversations through Instagram.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Create tickets from Facebook DMs & web forms",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Knowledge base Docs sites Build a searchable and branded help center or knowledge base.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Knowledge Base for 24/7 self-help",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Secure customer portal",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Service Level Agreements (SLAs) Set and track response targets across conversations to keep work on schedule.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "SLA tracking and alerts built in",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Routing Automatically assign conversations evenly across your team to balance the workload.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Automatically assign tickets to agents",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Automation Workflows Organize, assign, or reply to conversations automatically.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Saved replies Create a library of FAQ responses you can search and insert in 2 clicks.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-50f7897ce63f29a7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-50f7897ce63f29a7",
            "excerpt": "Draft accurate replies with a click Get a head start on any reply with unlimited AI drafting, backed by your sources.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-50f7897ce63f29a7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-50f7897ce63f29a7",
            "excerpt": "Summarize long threads Pull critical context from back-and-forth messages to keep conversations moving.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Surveys, CSAT, NPS Collect survey responses and ratings anywhere on your website or in your app.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Share automated CSAT surveys to gather valuable feedback",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Custom fields Track up to 10 custom data points on each conversation for use in reporting and workflows.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Multiple knowledge bases",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Multiple Inboxes Give every department or product its own dedicated place for support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-50f7897ce63f29a7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-50f7897ce63f29a7",
            "excerpt": "Does AI Answers support multiple languages? Yes, AI Answers can handle conversations in over 50 languages, including Spanish, French, and many others.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-daed35745a9a2cd3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-daed35745a9a2cd3",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f4bab34567342807"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f4bab34567342807",
            "excerpt": "Access customer and order info from Shopify inside tickets Shopify Integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-daed35745a9a2cd3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-daed35745a9a2cd3",
            "excerpt": "Salesforce",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f4bab34567342807"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f4bab34567342807",
            "excerpt": "Close the loop between support and sales with our native Salesforce integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-daed35745a9a2cd3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-daed35745a9a2cd3",
            "excerpt": "Build with the Help Scout API Check out our developer docs to create your own apps and integrations.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-daed35745a9a2cd3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-daed35745a9a2cd3",
            "excerpt": "Webhooks",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-287b7366463c4e2a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-287b7366463c4e2a",
            "excerpt": "Download the free Help Scout mobile app today.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-097a76784adf8340"
        ],
        "evidence": [
          {
            "sourceId": "ingest-097a76784adf8340",
            "excerpt": "Mobile Help Desk App for Android & iOS",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-641859ad4b9fb452"
        ],
        "evidence": [
          {
            "sourceId": "ingest-641859ad4b9fb452",
            "excerpt": "Data Processing Amendment",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Trust GDPR/CCPA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "The Free plan includes 5 users, 1 Inbox, and 1 Docs site.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "FREE PLAN $0.00 single agent /forever free",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "help-scout": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
  "sources": {
    "help-scout": [
      {
        "id": "ingest-73cced5714c21282",
        "url": "https://www.helpscout.com/pricing/",
        "title": "Help Scout Pricing: Affordable Customer Support Software",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-a354cac7f8779f11",
        "url": "https://www.helpscout.com/",
        "title": "Help Scout: Intuitive & Affordable Customer Service Software",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-daed35745a9a2cd3",
        "url": "https://www.helpscout.com/help-desk-integration/",
        "title": "Help Scout Integrations: Connect Help Scout with 100+ Apps",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-50f7897ce63f29a7",
        "url": "https://www.helpscout.com/ai-features/",
        "title": "AI that helps on day one",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-641859ad4b9fb452",
        "url": "https://www.helpscout.com/company/legal/terms-of-service/",
        "title": "Terms of Service - Help Scout",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-287b7366463c4e2a",
        "url": "https://www.helpscout.com/mobile/",
        "title": "Download Help Scout for iOS & Android",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "proprofs-help-desk": [
      {
        "id": "ingest-9374def660b26192",
        "url": "https://www.proprofsdesk.com/pricing/",
        "title": "Help Desk Ticketing Software Cost & Pricing Plans",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-26a9d55ecc4adaa0",
        "url": "https://www.proprofsdesk.com/",
        "title": "ProProfs Help Desk Software | AI-Powered Ticketing & Support",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-f4bab34567342807",
        "url": "https://www.proprofsdesk.com/integrations/",
        "title": "Help Desk Integrations | Connect Your Favorite Tools With ProProfs Desk",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-097a76784adf8340",
        "url": "https://www.proprofsdesk.com/features/helpdesk-mobile-app/",
        "title": "How to Install Help Desk Mobile App | ProProfs",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}