{
  "schemaVersion": 1,
  "id": "happyfox-vs-proprofs-help-desk",
  "products": [
    "happyfox",
    "proprofs-help-desk"
  ],
  "conclusion": "HappyFox and ProProfs Help Desk are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. ProProfs Help Desk has confirmed free plan, gdpr compliance, ticket routing, and macros.",
  "decisionPoints": [
    {
      "path": "pricing.freeTier",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.gdprCompliance",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.ticketRouting",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.macros",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed macros; macros is not yet confirmed for HappyFox."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 61,
    "b": 86,
    "gap": 25
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Features Email Ticketing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Shared Inbox Software",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "One Inbox for Seamless Collaboration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Add live chat to your website",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Live Chat for instant support",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-10da262469c8e8df"
        ],
        "evidence": [
          {
            "sourceId": "ingest-10da262469c8e8df",
            "excerpt": "Receive inbound calls and make outbound calls from HappyFox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Convert WhatsApp messages into help desk tickets",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Omnichannel (WhatsApp, Facebook & more)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Convert facebook messages into tickets with this social help desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Create tickets from Facebook DMs & web forms",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Knowledge Base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Knowledge Base for 24/7 self-help",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Self Service Portal",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "SLA Management",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "SLA tracking and alerts built in",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Automatically assign tickets to agents",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Help Desk Automation",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Satisfaction Survey",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Share automated CSAT surveys to gather valuable feedback",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Help Desk Customization",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Multi-Brand Helpdesk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Multilingual Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Access Shopify orders and customer details within your HappyFox Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f4bab34567342807"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f4bab34567342807",
            "excerpt": "Access customer and order info from Shopify inside tickets Shopify Integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "View details from Salesforce objects in your Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f4bab34567342807"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f4bab34567342807",
            "excerpt": "Close the loop between support and sales with our native Salesforce integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Help Desk API Docs",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-097a76784adf8340"
        ],
        "evidence": [
          {
            "sourceId": "ingest-097a76784adf8340",
            "excerpt": "Mobile Help Desk App for Android & iOS",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Trust GDPR/CCPA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "FREE PLAN $0.00 single agent /forever free",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
  "sources": {
    "happyfox": [
      {
        "id": "ingest-398d19e32fa22464",
        "url": "https://www.happyfox.com/pricing/",
        "title": "Explore HappyFox pricing plans designed for teams of any size. Compare features, pricing tiers, and find the perfect plan for your customer support needs. Get a personalized demo today.",
        "publisher": "HappyFox",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-1e7877e7f1b6a0b7",
        "url": "https://www.happyfox.com/helpdesk/integrations/",
        "title": "HappyFox Help Desk Integrations | Connect 100+ Business Apps & Tools",
        "publisher": "HappyFox",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-10da262469c8e8df",
        "url": "https://www.happyfox.com/helpdesk/integrations/aircall/",
        "title": "Help Desk Software Integrations | Aircall | HappyFox",
        "publisher": "HappyFox",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "proprofs-help-desk": [
      {
        "id": "ingest-9374def660b26192",
        "url": "https://www.proprofsdesk.com/pricing/",
        "title": "Help Desk Ticketing Software Cost & Pricing Plans",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-26a9d55ecc4adaa0",
        "url": "https://www.proprofsdesk.com/",
        "title": "ProProfs Help Desk Software | AI-Powered Ticketing & Support",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-f4bab34567342807",
        "url": "https://www.proprofsdesk.com/integrations/",
        "title": "Help Desk Integrations | Connect Your Favorite Tools With ProProfs Desk",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-097a76784adf8340",
        "url": "https://www.proprofsdesk.com/features/helpdesk-mobile-app/",
        "title": "How to Install Help Desk Mobile App | ProProfs",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}