{
  "schemaVersion": 1,
  "id": "gorgias-vs-happyfox",
  "products": [
    "gorgias",
    "happyfox"
  ],
  "conclusion": "Gorgias and HappyFox are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. Gorgias has confirmed gdpr compliance, ticket routing, ai replies, and ai ticket summaries.",
  "decisionPoints": [
    {
      "path": "vertical.gdprCompliance",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Gorgias has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.ticketRouting",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Gorgias has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.aiReplies",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Gorgias has confirmed ai replies; ai replies is not yet confirmed for HappyFox."
    },
    {
      "path": "vertical.aiTicketSummaries",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Gorgias has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for HappyFox."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 64,
    "b": 61,
    "gap": 3
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Features Email Ticketing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "One unified inbox across every channel",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Shared Inbox Software",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Add live chat to your website",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6b02c31fb3fcf2d1"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6b02c31fb3fcf2d1",
            "excerpt": "Support by phone, from your Helpdesk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-10da262469c8e8df"
        ],
        "evidence": [
          {
            "sourceId": "ingest-10da262469c8e8df",
            "excerpt": "Receive inbound calls and make outbound calls from HappyFox.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Convert WhatsApp messages into help desk tickets",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Convert facebook messages into tickets with this social help desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "Unlimited Help Centers",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Knowledge Base",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "Unlimited Help Centers",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Self Service Portal",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "SLA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "SLA Management",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Route, assign, and manage tickets across your team",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Automate 60% of support",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Help Desk Automation",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "AI Agent trained on your brand",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6b02c31fb3fcf2d1"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6b02c31fb3fcf2d1",
            "excerpt": "AI-Summaries | Get instant call and voicemail transcripts and summaries",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-a272f15692fe725a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-a272f15692fe725a",
            "excerpt": "drive your CSAT scores up",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Satisfaction Survey",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Help Desk Customization",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Multi-Brand Helpdesk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-398d19e32fa22464"
        ],
        "evidence": [
          {
            "sourceId": "ingest-398d19e32fa22464",
            "excerpt": "Multilingual Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Native Shopify integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Access Shopify orders and customer details within your HappyFox Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "View details from Salesforce objects in your Help Desk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "API rate limit 2 req/s",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-1e7877e7f1b6a0b7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-1e7877e7f1b6a0b7",
            "excerpt": "Help Desk API Docs",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-3dc30ef534ffb50b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-3dc30ef534ffb50b",
            "excerpt": "Mobile Apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "GDPR / CCPA compliance",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "happyfox": {
        "value": null,
        "status": "unknown",
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