# Zoho Desk vs Re:amaze for help desk software

Zoho Desk and Re:amaze are closely matched for core workflows. Both support free plan, email ticketing, shared inbox, live chat, and social media support. Zoho Desk has confirmed phone support, whatsapp support, and slas. Re:amaze has confirmed API access.

## Key decision points

- Re:amaze has confirmed API access; API access is not yet confirmed for Zoho Desk.
- Zoho Desk has confirmed phone support; phone support is not yet confirmed for Re:amaze.
- Zoho Desk has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.
- Zoho Desk has confirmed slas; slas is not yet confirmed for Re:amaze.

## Choose Zoho Desk if…

- Choose Zoho Desk if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Zoho Desk if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Zoho Desk if confirmed slas matters to you; this detail is not yet confirmed for Re:amaze.

## Choose Re:amaze if…

- Choose Re:amaze if confirmed API access matters to you; this detail is not yet confirmed for Zoho Desk.

## Features

| Feature | Zoho Desk | Re:amaze |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Not confirmed |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Not confirmed |
| Social media support | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/)) | Not confirmed |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| AI replies | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| Collision detection | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Not confirmed |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Not confirmed |
| Multiple brands | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Multilingual support | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Not confirmed |

## Integrations

| Feature | Zoho Desk | Re:amaze |
| --- | --- | --- |
| Shopify integration | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/integrations)) |

## Technical

| Feature | Zoho Desk | Re:amaze |
| --- | --- | --- |
| API | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Not confirmed |

## Platforms

| Feature | Zoho Desk | Re:amaze |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Pricing

| Feature | Zoho Desk | Re:amaze |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/pricing)) |

## Evidence

- **Zoho Desk — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Email Support your customers across multiple email channels.”
- **Re:amaze — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Zoho Desk — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/. Evidence: “All your support conversations, one tidy inbox Bring customer conversations from every channel, organized in one contextual workspace.”
- **Re:amaze — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “A shared inbox for your entire team to manage customer conversations from multiple channels”
- **Zoho Desk — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Business Messaging Embed a live chat widget on your website or app to engage in real-time conversations with logged-in customers and seamlessly convert chats into support tickets.”
- **Re:amaze — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Chat Live chat with automated messaging, chatbots, and video calls for your website or web app.”
- **Zoho Desk — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Telephony Integrate with leading telephony providers and set up a toll-free number to provide inbound and outbound phone support to your customers.”
- **Zoho Desk — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Instant messaging Communicate with customers on WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat, and Line from Zoho Desk's Instant Messaging module.”
- **Zoho Desk — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Social media Respond to brand mentions and support tickets received from Instagram, Facebook, and X using Zoho Desk's social media module.”
- **Re:amaze — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Zoho Desk — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Knowledge base Create a repository of help articles, guides, and FAQs so customers can find assistance anytime.”
- **Re:amaze — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “FAQ Customizable and embeddable FAQ center to help customers help themselves.”
- **Zoho Desk — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/. Evidence: “Commit Set service level agreements with automated escalations and deadline tracking.”
- **Zoho Desk — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Skill-based assignment Automatically route tickets to agents based on their proficiency and availability.”
- **Zoho Desk — Automation:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/. Evidence: “Orchestrate Auto-trigger actions based on events and guide teams through step-by-step resolution processes.”
- **Re:amaze — Automation:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Automate common tasks using a combination of workflow macros and AI”
- **Re:amaze — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Respond with AI Respond to customers professionally with AI suggested responses.”
- **Zoho Desk — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Generative AI (BYOK) Connect your OpenAI (Availability: US, EU, AU, IN, JP, CA, UAE DCs ) or DeepSeek (Availability: CN DC) API key to enable GenAI capabilities such as customer sentiment analysis, contextual ticket summarization, and smart reply suggestions.”
- **Re:amaze — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Summarize with AI Save time and increase team productivity with professional conversation summaries”
- **Re:amaze — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “Collision detection helps prevent embarrassing moments.”
- **Zoho Desk — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Customer happiness ratings Automate the process of asking customers to rate the service upon ticket closure or after each response.”
- **Zoho Desk — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Custom lookup fields Establish a one-to-many relationship between data fields across different modules.”
- **Zoho Desk — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Multi-brand help center Create self-service portals for multiple brands within the same Zoho Desk account.”
- **Re:amaze — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Multibrand Manage multiple support sites for multiple brands in one Re:amaze account.”
- **Zoho Desk — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Multilingual help center Publish Knowledge Base articles in over 40 languages.”
- **Re:amaze — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze for Shopify”
- **Zoho Desk — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/. Evidence: “Deeply integrated Integrates with 360+ apps, including the Zoho ecosystem and your existing stack.”
- **Re:amaze — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/integrations. Evidence: “CATEGORIES All categories All categories Chatbots Chatbots Communications Communications CRM CRM E-Commerce E-Commerce Email Marketing Email Marketing Payments Payments Social Media Social Media Other Other”
- **Re:amaze — API:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Developer Home Embed SDK Mobile SDK Custom Module SDK JSON API Reference”
- **Zoho Desk — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Webhooks Send automated messages or information to third-party apps every time an event occurs in Zoho Desk.”
- **Re:amaze — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze Mobile helps you keep customers close while on the go. Available on iOS and Android”
- **Zoho Desk — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.zoho.com/desk/pricing.html?source_from=zdesk_homepage. Evidence: “Zoho Desk Free Edition Easy email ticketing, right out of the box! Zoho Desk's free plan offers three user licenses to help you start small and grow your support team. ₹ 2,600 Free Forever”
- **Re:amaze — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/pricing. Evidence: “Starter Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month. $59 Flat Rate per Month”