# Re:amaze vs Jitbit Helpdesk for help desk software

Re:amaze and Jitbit Helpdesk are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and knowledge base. Re:amaze has confirmed free plan and social media support. Jitbit Helpdesk has confirmed gdpr compliance and whatsapp support.

## Key decision points

- Re:amaze has confirmed free plan; free plan is not yet confirmed for Jitbit Helpdesk.
- Jitbit Helpdesk has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Re:amaze.
- Jitbit Helpdesk has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.
- Re:amaze has confirmed social media support; social media support is not yet confirmed for Jitbit Helpdesk.

## Choose Re:amaze if…

- Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for Jitbit Helpdesk.
- Choose Re:amaze if confirmed social media support matters to you; this detail is not yet confirmed for Jitbit Helpdesk.

## Choose Jitbit Helpdesk if…

- Choose Jitbit Helpdesk if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Jitbit Helpdesk if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.

## Features

| Feature | Re:amaze | Jitbit Helpdesk |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| WhatsApp support | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/integrations/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) | Not confirmed |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Customer portal | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| SLAs | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Ticket routing | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Automation | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Macros | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| AI replies | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Collision detection | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| CSAT | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/integrations/)) |
| Custom fields | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Multiple brands | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Not confirmed |
| Multilingual support | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |

## Integrations

| Feature | Re:amaze | Jitbit Helpdesk |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Not confirmed |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.reamaze.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/integrations/)) |

## Technical

| Feature | Re:amaze | Jitbit Helpdesk |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/integrations/)) |

## Platforms

| Feature | Re:amaze | Jitbit Helpdesk |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |

## Security and compliance

| Feature | Re:amaze | Jitbit Helpdesk |
| --- | --- | --- |
| GDPR compliance | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/)) |

## Pricing

| Feature | Re:amaze | Jitbit Helpdesk |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.reamaze.com/pricing)) | Not confirmed |

## Evidence

- **Re:amaze — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Jitbit Helpdesk — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/. Evidence: “Email Ticketing System”
- **Re:amaze — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “A shared inbox for your entire team to manage customer conversations from multiple channels”
- **Jitbit Helpdesk — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/. Evidence: “all in one inbox”
- **Re:amaze — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Chat Live chat with automated messaging, chatbots, and video calls for your website or web app.”
- **Jitbit Helpdesk — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Live Chat & Support Widget”
- **Jitbit Helpdesk — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/integrations/. Evidence: “WhatsApp ... Jitbit's WhatsApp integration converts incoming WhatsApp messages into helpdesk tickets automatically.”
- **Re:amaze — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Re:amaze — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “FAQ Customizable and embeddable FAQ center to help customers help themselves.”
- **Jitbit Helpdesk — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Knowledge Base”
- **Jitbit Helpdesk — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Customer Portal”
- **Jitbit Helpdesk — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “SLA & Reminders”
- **Jitbit Helpdesk — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Automated Routing”
- **Re:amaze — Automation:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Automate common tasks using a combination of workflow macros and AI”
- **Jitbit Helpdesk — Automation:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Automation Engine”
- **Jitbit Helpdesk — Macros:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Canned Responses”
- **Re:amaze — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Respond with AI Respond to customers professionally with AI suggested responses.”
- **Jitbit Helpdesk — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “ChatGPT & AI Integration - Uses AI to suggest relevant Knowledge Base articles ... draft responses for agents”
- **Re:amaze — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Summarize with AI Save time and increase team productivity with professional conversation summaries”
- **Jitbit Helpdesk — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “The AI can also summarize tickets”
- **Re:amaze — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “Collision detection helps prevent embarrassing moments.”
- **Jitbit Helpdesk — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Agent Collision Detection”
- **Jitbit Helpdesk — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/integrations/. Evidence: “Survey Monkey ... collecting customer satisfaction (CSAT) scores”
- **Jitbit Helpdesk — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Custom Fields”
- **Re:amaze — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Multibrand Manage multiple support sites for multiple brands in one Re:amaze account.”
- **Jitbit Helpdesk — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Multi-Language Support - Translated into 25+ languages”
- **Re:amaze — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze for Shopify”
- **Re:amaze — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/integrations. Evidence: “CATEGORIES All categories All categories Chatbots Chatbots Communications Communications CRM CRM E-Commerce E-Commerce Email Marketing Email Marketing Payments Payments Social Media Social Media Other Other”
- **Jitbit Helpdesk — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/integrations/. Evidence: “Highrise is a straightforward CRM designed for small businesses. Jitbit's Highrise integration displays a direct link to the ticket submitter's Highrise profile”
- **Re:amaze — API:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Developer Home Embed SDK Mobile SDK Custom Module SDK JSON API Reference”
- **Jitbit Helpdesk — API:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/integrations/. Evidence: “Jitbit Helpdesk offers a full REST API”
- **Re:amaze — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze Mobile helps you keep customers close while on the go. Available on iOS and Android”
- **Jitbit Helpdesk — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Mobile Apps - Native apps for iOS and Android”
- **Jitbit Helpdesk — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/. Evidence: “GDPR Compliant Help Desk Software”
- **Re:amaze — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/pricing. Evidence: “Starter Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month. $59 Flat Rate per Month”