# ProProfs Help Desk vs Re:amaze for help desk software

ProProfs Help Desk and Re:amaze are closely matched for core workflows. Both support free plan, API access, email ticketing, shared inbox, and live chat. ProProfs Help Desk has confirmed gdpr compliance, phone support, whatsapp support, and customer portal.

## Key decision points

- ProProfs Help Desk has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Re:amaze.
- ProProfs Help Desk has confirmed phone support; phone support is not yet confirmed for Re:amaze.
- ProProfs Help Desk has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.
- ProProfs Help Desk has confirmed customer portal; customer portal is not yet confirmed for Re:amaze.

## Choose ProProfs Help Desk if…

- Choose ProProfs Help Desk if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose ProProfs Help Desk if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose ProProfs Help Desk if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose ProProfs Help Desk if confirmed customer portal matters to you; this detail is not yet confirmed for Re:amaze.

## Features

| Feature | ProProfs Help Desk | Re:amaze |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Not confirmed |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Not confirmed |
| Social media support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Not confirmed |
| SLAs | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Not confirmed |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Macros | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Not confirmed |
| AI replies | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| Collision detection | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Not confirmed |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Not confirmed |
| Multiple brands | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Multiple inboxes | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Not confirmed |

## Integrations

| Feature | ProProfs Help Desk | Re:amaze |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/integrations)) |

## Technical

| Feature | ProProfs Help Desk | Re:amaze |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Not confirmed |

## Platforms

| Feature | ProProfs Help Desk | Re:amaze |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/features/helpdesk-mobile-app/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Security and compliance

| Feature | ProProfs Help Desk | Re:amaze |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Not confirmed |

## Pricing

| Feature | ProProfs Help Desk | Re:amaze |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/pricing)) |

## Evidence

- **ProProfs Help Desk — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket”
- **Re:amaze — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **ProProfs Help Desk — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “One Inbox for Seamless Collaboration”
- **Re:amaze — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “A shared inbox for your entire team to manage customer conversations from multiple channels”
- **ProProfs Help Desk — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Live Chat for instant support”
- **Re:amaze — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Chat Live chat with automated messaging, chatbots, and video calls for your website or web app.”
- **ProProfs Help Desk — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.”
- **ProProfs Help Desk — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Omnichannel (WhatsApp, Facebook & more)”
- **ProProfs Help Desk — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Create tickets from Facebook DMs & web forms”
- **Re:amaze — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **ProProfs Help Desk — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Knowledge Base for 24/7 self-help”
- **Re:amaze — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “FAQ Customizable and embeddable FAQ center to help customers help themselves.”
- **ProProfs Help Desk — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status”
- **ProProfs Help Desk — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “SLA tracking and alerts built in”
- **ProProfs Help Desk — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Automatically assign tickets to agents”
- **ProProfs Help Desk — Automation:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment”
- **Re:amaze — Automation:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Automate common tasks using a combination of workflow macros and AI”
- **ProProfs Help Desk — Macros:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.”
- **ProProfs Help Desk — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.”
- **Re:amaze — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Respond with AI Respond to customers professionally with AI suggested responses.”
- **ProProfs Help Desk — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.”
- **Re:amaze — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Summarize with AI Save time and increase team productivity with professional conversation summaries”
- **Re:amaze — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “Collision detection helps prevent embarrassing moments.”
- **ProProfs Help Desk — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Share automated CSAT surveys to gather valuable feedback”
- **ProProfs Help Desk — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.”
- **Re:amaze — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Multibrand Manage multiple support sites for multiple brands in one Re:amaze account.”
- **ProProfs Help Desk — Multiple inboxes:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)”
- **ProProfs Help Desk — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/integrations/. Evidence: “Access customer and order info from Shopify inside tickets Shopify Integration”
- **Re:amaze — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze for Shopify”
- **ProProfs Help Desk — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/integrations/. Evidence: “Close the loop between support and sales with our native Salesforce integration”
- **Re:amaze — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/integrations. Evidence: “CATEGORIES All categories All categories Chatbots Chatbots Communications Communications CRM CRM E-Commerce E-Commerce Email Marketing Email Marketing Payments Payments Social Media Social Media Other Other”
- **ProProfs Help Desk — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints”
- **Re:amaze — API:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Developer Home Embed SDK Mobile SDK Custom Module SDK JSON API Reference”
- **ProProfs Help Desk — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.”
- **ProProfs Help Desk — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/features/helpdesk-mobile-app/. Evidence: “Mobile Help Desk App for Android & iOS”
- **Re:amaze — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze Mobile helps you keep customers close while on the go. Available on iOS and Android”
- **ProProfs Help Desk — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Trust GDPR/CCPA”
- **ProProfs Help Desk — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “FREE PLAN $0.00 single agent /forever free”
- **Re:amaze — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/pricing. Evidence: “Starter Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month. $59 Flat Rate per Month”