# ProProfs Help Desk vs Deskpro for help desk software

ProProfs Help Desk and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. ProProfs Help Desk has confirmed free plan and multiple inboxes. Deskpro has confirmed multiple brands and multilingual support.

## Key decision points

- ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for Deskpro.
- Deskpro has confirmed multiple brands; multiple brands is not yet confirmed for ProProfs Help Desk.
- ProProfs Help Desk has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Deskpro.
- Deskpro has confirmed multilingual support; multilingual support is not yet confirmed for ProProfs Help Desk.

## Choose ProProfs Help Desk if…

- Choose ProProfs Help Desk if confirmed free plan matters to you; this detail is not yet confirmed for Deskpro.
- Choose ProProfs Help Desk if confirmed multiple inboxes matters to you; this detail is not yet confirmed for Deskpro.

## Choose Deskpro if…

- Choose Deskpro if confirmed multiple brands matters to you; this detail is not yet confirmed for ProProfs Help Desk.
- Choose Deskpro if confirmed multilingual support matters to you; this detail is not yet confirmed for ProProfs Help Desk.

## Features

| Feature | ProProfs Help Desk | Deskpro |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Automation | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Macros | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| AI replies | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Multiple brands | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Multiple inboxes | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Not confirmed |
| Multilingual support | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |

## Integrations

| Feature | ProProfs Help Desk | Deskpro |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |

## Technical

| Feature | ProProfs Help Desk | Deskpro |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |

## Platforms

| Feature | ProProfs Help Desk | Deskpro |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/features/helpdesk-mobile-app/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/mobile)) |

## Security and compliance

| Feature | ProProfs Help Desk | Deskpro |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/cloud)) |

## Pricing

| Feature | ProProfs Help Desk | Deskpro |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) | Not confirmed |

## Evidence

- **ProProfs Help Desk — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket”
- **Deskpro — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”
- **ProProfs Help Desk — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “One Inbox for Seamless Collaboration”
- **Deskpro — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.”
- **ProProfs Help Desk — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Live Chat for instant support”
- **Deskpro — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.”
- **ProProfs Help Desk — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.”
- **Deskpro — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”
- **ProProfs Help Desk — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Omnichannel (WhatsApp, Facebook & more)”
- **Deskpro — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.”
- **ProProfs Help Desk — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Create tickets from Facebook DMs & web forms”
- **Deskpro — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “Social Let customers interact with your brand page on Facebook and Instagram.”
- **ProProfs Help Desk — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Knowledge Base for 24/7 self-help”
- **Deskpro — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.”
- **ProProfs Help Desk — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status”
- **Deskpro — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.”
- **ProProfs Help Desk — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “SLA tracking and alerts built in”
- **Deskpro — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “SLA tracking”
- **ProProfs Help Desk — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Automatically assign tickets to agents”
- **Deskpro — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “smart ticket routing”
- **ProProfs Help Desk — Automation:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment”
- **Deskpro — Automation:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”
- **ProProfs Help Desk — Macros:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.”
- **Deskpro — Macros:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”
- **ProProfs Help Desk — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.”
- **Deskpro — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”
- **ProProfs Help Desk — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.”
- **Deskpro — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”
- **ProProfs Help Desk — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Share automated CSAT surveys to gather valuable feedback”
- **Deskpro — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “CSAT”
- **ProProfs Help Desk — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.”
- **Deskpro — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.”
- **Deskpro — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Multi-brand support lets you run multiple teams or products from one instance.”
- **ProProfs Help Desk — Multiple inboxes:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)”
- **Deskpro — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “And with support for over 30 languages, Deskpro works wherever your team is.”
- **ProProfs Help Desk — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/integrations/. Evidence: “Access customer and order info from Shopify inside tickets Shopify Integration”
- **Deskpro — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “Shopify”
- **ProProfs Help Desk — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/integrations/. Evidence: “Close the loop between support and sales with our native Salesforce integration”
- **Deskpro — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “HubSpot”
- **ProProfs Help Desk — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints”
- **Deskpro — API:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “api API Read and write help desk data from external systems.”
- **ProProfs Help Desk — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.”
- **Deskpro — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.”
- **ProProfs Help Desk — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/features/helpdesk-mobile-app/. Evidence: “Mobile Help Desk App for Android & iOS”
- **Deskpro — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/mobile. Evidence: “Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.”
- **ProProfs Help Desk — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Trust GDPR/CCPA”
- **Deskpro — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/cloud. Evidence: “GDPR DPA”
- **ProProfs Help Desk — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “FREE PLAN $0.00 single agent /forever free”